The staff at this urgent care location are excellent…read more We popped in because it's closest to our house and my husband had taken a tumble and thought he may have injured his foot pretty bad. They didn't have the X-Ray machines that Google said they did, but the staff pointed us in the right direction to their location that did. The people behind the desk were very friendly when we told them the situation, and they lamented with us about it. (FYI - it ended up being that his foot was actually broken, once we got the scan! Ah!) Even though we didn't end up becoming patients of this urgent care, we did get to experience the great and helpful attitude of the staff. So I will definitely return here, if we do ever have another urgent care need!

Initially I wasn't skeptical as the receptionist asked me for my insurance and ID, and provided me…read morewith 3 pages of paperwork to complete. However, when the next two patrons came in she asked them if they'd ever been there before and they had. They sat down and one went right even though I was there first. By the way I had been there before. The only difference in the three of us is I'm a black male and the others were white. In observing this I came very close to confronting her regarding the differential treatment. Sometimes having to even ponder it gets exhausting! Nevertheless, the nurse and PA were both professional and kind. Hopefully my diagnosis is accurate.

What started as a casual skate night turned into an unplanned audition for "Worst Fall of the…read moreYear." Spoiler: I nailed it. So off I went to Nebraska Medicine Bellevue ER, wrist in pain and dignity slightly bruised. From check-in to cast, I was in and out in under two hours--yes, TWO hours. I've waited longer for brunch. The staff was incredibly professional, warm, and genuinely funny. We even shared a few laughs about my skating mishap (because hey, if you can't laugh at yourself while getting X-rays, when can you?). I got triaged, X-rayed, casted, and sent on my way with a smile--and a very stylish hard cast. The quality of care was top-notch--thorough, efficient, and delivered with kindness and humor. Every single person I encountered made me feel seen, heard, and well taken care of. I've never had such a smooth, friendly ER experience. Seriously impressed. Thank you to the whole team--you turned a painful twist into a surprisingly great experience. Well, as great as a broken wrist can be!

I really do love this hospital and urgent care. I have probably been here about six times and had…read moreto wait twice to get into a room. Those two times my wait was about 45 minutes to an hour. The rest of the time I was brought in right away. The staff and nurses are very nice, friendly, and do what they can to make you comfortable and at ease. I have a very complicated medical history 20 years long. The doctors take their time to listen and help as best as they can. I am very thankful to have such a great hospital within 10 minutes of my house. Now I will talk about why I love this hospital so much. I've seen a lot of the other peoples reviews and let me tell you the wait here, even if it's three hours is not too bad. I had to wait at n different hospitals in Southern California for 6-18 hours. Most of the hospitals in Southern California have wait times with a minimum of five hours. Urgent care was usually the same too. That is the reason I am very thankful for this hospital.

I would say 0 STARS but I had to put 1 so I can leave a comment! I would NOT recommend this clinic!…read moreArrived at 9. Told front desk girl that we needed an xray of my sons hand. One World sent us here. She said ok but I can't get u in til 11am . So we went back at 11. Checked in. Waited 30 minutes in lobby area then another 15 in the room only to find out their xray machine is broke. I'm not sure why the front desk girl didn't tell me that from the beginning. This place is unprofessional, dirty and lacks communication skills. This is exactly why I have never been to this clinic. It's just as bad inside as it looks outside.

Dr Samantha is the best Dr I have ever had. Mrs Samantha even gives you her personal telephone…read morenumber if you have questions and guess what, She responds. DR Samantha will explain everything to you, she never keeps you waiting and is always in a great mood. I adore her. Give her a try you will not be disappointed

Highly recommend this place. We took our toddlers here on a Sunday afternoon with suspected ear…read moreinfections after the 1st place we looked at couldn't get them in for five hours. There was luckily no wait here and we were checked in right away and I just had to fill out a few consent forms and upload my drivers license and insurance card. The waiting area was small but had some toys and books and crayons to occupy our children. After completing forms, we were brought back to a room immediately and provided basic info to a staff member. After a few more minutes, the provider, Nicole, was awesome and very friendly to our boys. She got us in and out quickly with a prescription sent immediately to our pharmacy. There was a basket of lollipops and stickers as we exited that we took advantage of as a reward to our children.

Literally never has an xray person available!!!! Why is this an urgent care that advertises xray…read moreand then you can never get one

I had been suffering with asthma induced bronchitis or a bronchitis induced asthma attack for…read morenearly a week when I finally sought treatment from the urgent care clinic. I had an MRI scheduled for the next morning for another unrelated condition. I was still coughing frantically and my breathing sounded like a death rattle so I thought I should come in. The pollen count was high and the air quality that week was extremely bad. I've been to urgent care or the ER multiple times in my life but never have I left feeling the same or worse as when I came in. They renewed Rx I already had that weren't working b/c I was already beyond that point. I asked about the breathing treatment I used to get in the past that they now don't do anymore since Covid which doesn't make a lot of sense to me. I did get a script for an at-home nebulizer which took me another day or two to arrange which did help in the long run

Slow as shiii but the securitu guard was pretty chill. Didnt know what the fuck was wrong woth my…read morefriends arm, and just threw her in a sling. She had a linched vessel and her arm had zero bloodflow for about 3 hours. They did jack all to help. The guard was pretty cool tho. Put up with my antics.

I used to love this Urgent Care, which says a lot based on how often and for what reasons I found…read moremyself there. But, since rebranding as CHI, it's decreased in a couple areas. First, you must beware when you are being given items to take home for care, such as braces and splints. They now partner with See the Trainer in Bellevue. You sign the authorization with no clue as to the price, and the nurses do not know either. Then, 6 weeks later, you receive a bill for an outrageous amount. In my case, it was a $79 bill for a brace that cost $26.57 on Amazon. On top of that, I was seen (same visit, mind you) for a ankle injury. I was told that when the nurse practitioner looked at the x-rays, it was severely sprained and that I should feel better in "a couple weeks." A few days later, I found it odd that I had not received a follow-up call (as usual, when the specialist reviews the x-rays). I called and requested that it be looked at. Turns out, I had fractured my ankle and the bone was chipped on the side, with a recovery time of 6-8 weeks. Had I never called back, I may never have known this. If you are paying the price for an urgent care, the service needs to be better. And over the last year or two, it has declined. Sure the building is new and looks awesome, but when I am in an urgent care, I am more concerned with the quality of treatment than the awesomeness of the waiting area. I will be going to UNMC from now on.

I believe this is a newer location, but I've been to this location a few times for my wife and it…read moreis very nice. Everything is clean and the staff was super friendly. Peggy Jones is the best! My wife and I will continue to come here!

I have had multiple extremely negative experiences at this facility, and the pattern has been both…read morefrustrating and unacceptable. First, there have been persistent and unresolved paperwork issues. The front desk repeatedly failed to provide my insurance company with the correct forms, forcing me into an exhausting back-and-forth between the insurance provider and the clinic. As a patient, I was left to manage problems that should have been handled competently by the office staff. Second, my experience with the billing department was equally troubling. Although I was making consistent weekly payments, I was told that I was not paying the remaining balance quickly enough. I was given an ultimatum: either pay the full balance immediately or they would stop providing my medically necessary injections. Holding medical treatment hostage despite active payment arrangements is both unethical and distressing for a patient. Another serious issue involved a clear bait-and-switch. I was led to believe that my required medical injection would be provided for a $15 fee. As soon as I paid the fee, they applied it toward my outstanding balance instead and then denied me the injection, directly contradicting what I had been told. Finally, after completing bloodwork, I was left completely without communication or explanation regarding my results. I called multiple times and left messages that went unanswered. Instead of receiving my results, I was sent a final notice for payment, stating that if I did not pay, the account would be sent to collections. I left a message clearly stating that I was more than willing to pay once my bloodwork results were explained to me--but once again, I received no response. Overall, this has been a deeply disappointing experience marked by poor communication, billing pressure, and a lack of basic patient care and accountability. Lack of communication regarding bloodwork results: After completing my blood panel, I received no follow-up or explanation of the results. Despite calling multiple times and leaving messages, I was ignored. Instead of providing medically relevant information, the office sent a final notice demanding payment and threatening to send the bill to collections. I left a message stating that I was willing to pay as soon as my bloodwork results were explained to me, yet no one has returned my call.

Now, I must state that the last two phone calls I had with the office folk with Bellevue Family…read morePractice were with Jane, and she was very helpful. I believe I have never talked with "Jane" before this. Prior to these two phone calls I have experienced what every other person has experienced with the office help. Physicians have been awesome. I normally see Carmen, but have seen two others when he wasn't available. Just like all the other people on this review site, I waited 2 weeks for someone to call about my 6 month labs. No one called, told to log into portal, needed another two calls to get that figured out. Had more problems speaking to someone there and getting a nasty person on the other line. Told Carmen about this. Been going there for 20 years and if it weren't for Carmen, my entire family would stop going to Bellevue Family Practice in Bellevue. I pray that my experiences in the future are like the ones I experienced with Jane so I can come back to this site and give Bellevue Family Practice a much better review.

Had an 8:45 appointment and have been waiting over an hour to be seen. Horrible time management.read more

I followed my doctor here from a previous clinic She was working at. She's super amazing. She…read morelistens to all my needs and concerns. Staff is always friendly and pretty fast. I really really trust this place and the care that I receive not just for myself but for my children as well.