I've been coming here for about a year and don't know if I'm go anywhere else. Cindy is just an…read moreamazing masseuse. She is kind and considerate always checking to make sure everything's all right. I always feel amazing after my 90 minute massages.

Unfortunately, this was one of the worst couple massage experiences I've ever had. From the start,…read morethe environment lacked any calming atmosphere you'd expect from a professional massage setting. The therapists did not ask us about our needs before the massage and when asked to change the pressure seemed confused or annoyed and then discussed it with the other therapist in their native language. I understand language barriers may exist, however it is frustrating when you cannot communicate with someone when they are physically hurting you. The therapist seemed either untrained or uninterested. The pressure was far too heavy and when asked to do less she did more. Half the time she was massage my bones, not my muscle. My therapist only checked in once about my comfort or needs while my boyfriends checked in every step of the way. It felt more like someone randomly pushing on my body than a focused, therapeutic massage. I've had many professional massages in the past and this was not even close to one. I left feeling more tense than when I arrived. It is almost 24 hours later and I am currently in agony needing a heating pad for my back that is how much pain I am in from that massage. I don't usually leave negative reviews, but I felt disappointed and frustrated, especially given the price and considering how many other great reviews this place got. I would not recommend this place and will not be returning.

Esthetician was nice enough. Good at her job. The admin staff though? Wow. I'll post screenshot of…read moretheir harassment below after my appt. I get facials monthly and this kind of treatment is completely out of the ordinary. I will never return - you couldn't pay me enough I'd tipped her $30. I did not specify 1hr and I told my esthetician about having the groupon for the diamond micro dermabrasion and asked if she was familiar w it & her response was, "yes, yes, I know this one". So, no, I am not okay with an extra charge when I do not feel responsible for the miscommunication. Perhaps if I had an actual conversation with anyone prior to the appt, as in a call to confirm, things would have gone more smoothly. I liked the esthetician but not the scheduling experience - this is the first time I opened this text chat; I'm a busy person. Thanks. Well. You booked one hour and didn't note you have a voucher. But we figured you don't wanna pay. We banned your permission to book with us. We will just let you to take advantage of us if that make you feel better. And we are busy as well. It makes sense to me now why I didn't feel like I got a usual micro dermabrasion session. I will also be sure to post your response here on the Groupon site as part of my review. I feel that you took advantage of me by tacking on charges after the appt. You may be busy also but this is your business, not mine so YOU should be on top of communication. Thank you. Go ahead. You are not as busy as you told us. Text us this long thing.

A true boutique spa that gets the job done. I very much appreciated the extra texts about the…read moreroads closure and parking options ahead of time. The online registration forms were frustrating with asking for the same info in multiple places but led to quicker check in. Be aware in prime times, parking is pretty skimpy. But Pheonixville main street is a very pleasant place with lots of shops and restaurants to enjoy before or after your services. My appointments were thorough and efficient, and I definitely felt taken care of. The prices on their site and other coupon places are extremely great deals to take advantage of if you'll be in the area. You won't get the super ultra spa extras (locker rooms, fruit water with real glasses, a slow langorous atmosphere, etc.) but I never felt rushed or unattended over 3 hours of massage and facial services. If you want a pleasant spa service, it's definitely a spot to consider.

i just had the Peppermint Head Spa treatment with Paige and it was AHHHMAZING! So relaxing and…read moregreat attention to the small details of making me comfortable. I highly recommend this service. Kudos to the stylist!

I have been coming to Body Serene for years and while I love the woman who does my hair, the front…read moredesk staff is so incredibly rude. Every time I have been in there, they ignore people, act annoyed they have to help, are unfriendly and sometimes downright rude. I don't know if they are told to act like they are above people and are in some trendy LA salon, but they aren't and they should try good customer service sometimes. This is across the board. I have never had a good experience up front and it almost makes me want to stop coming here.

Lori is phenomenal in color and cuts. She is always taking classes to improve her knowledge and…read moreskills. She is wonderful with facials, too. Love her.

UPDATE 8/19/23: Added a star. Management reached out apologetically and asked me to to give another…read morechance - this time with Sophia as I had initially scheduled/wanted. Sophia was amazing! I finally booked a spa pampering day, over a year past the Mother's Day I got a gift card from my husband. I planned my day off work and meticulously researched the people I wanted and timed my appointments. This is a big feat considering we have a toddler and no time!! I arrived today to start my much-anticipated day to Ambyr who did quite a good job on my gold gel manicure, except for the hasty massage and her sour attitude. She seemed almost put off I was there and was not warm or kind to say the least. But the manicure was good. Then I had the most amazing signature massage with Cristin who was absolutely phenomenal. She blew me away. I was then supposed to have a luxurious 30 minutes between that and my 1-hour facial with Sophia where I wanted to read and relax, but instead I was whisked straight to the next room with someone who was NOT Sophia who gave me an under-hour, sub-par facial with NO steam (much to my dismay), and I left underwhelmed and with remnants of facial mask all over my face and neck (thank goodness I went to the bathroom after and happened to see this so I could wipe it all off!) I was never given the courtesy of a notice that my aesthetician or facial time had changed so this was a total surprise - this left a very bad taste in my mouth. Instead of leaving zenned out and happy, I was flustered and annoyed. I'd go back just for Cristin but the overall experience was not one I would want to repeat so I'm not sure I'll be back. :(

Kyle is caring and respectful of boundaries while being nurturing, intuitive and empathetic.read more

Kyle is brilliant in his understanding of touch and how it is intrinsically linked to emotional…read morewholeness and harmony. I have had cuddle sessions with Kyle for years. His safe, affirming affection has helped me to reconnect with myself as a child, and his counsel and coaching has facilitated a lot of healing for me on a deep level. He is a rare find! Thank you, Kyle!

Hello, I just returned from my visit to your location today around 11:00 AM. I must say I was…read moredisappointed with the service I received today. My visits up to now have always been enjoyable. However, not today. I gave my card to the attendant to stamp my card like all the other times I was there, and she refused to stamp my card. Not sure why, however, she did not stamp it for my visit credit. Just wanted the management to know what should I do about this on my next visit.

Our original girls day plans fell through, and the staff here were so accommodating fitting us in…read morefor a 60 minute facial and 60 minute massage completely last minute, an hour before in fact. Much appreciated! My services by Tina were EXCELLENT!!! The massage was very deep, which some may not like but after jumping into a new intense workout routine this week leaving every muscle in my body insanely sore, I appreciated and think I needed the strength. She will gladly adjust accordingly. Tina paid great attention to detail and even capped it off with hot rocks and warm towel rub down. The facial was equally as amazing. My skin was plump and glowing! I peeped at her products and they were all reputable brands and natural! Loved the chia seed spray! Not your average "spa" being located in a strip mall, but the services are what matter and they were fantastic! It's all the same when your eyes are shut in the room on the table. I will gladly pay these prices and nix the flute of champs and infused water from time to time. The girls were super sweet and they were so attentive with everything! Cannot wait to return! 5 Star service -1 for ambiance = 4 Star.

It was spa day with a friend today. I received a facial which was amazing. Tiffany did an excellent…read morejob and the experience was so relaxing and serene. They give you option if you prefer a quiet session or not. I received quiet, however, with tips on how to maintain my skin tone and moisture and she let me know what she was doing when it came to oil extraction. I loved the experience and cleanliness, soothing music and ambiance. It's a little pricey, but worth it. I would go again.

Why won't these people ever pick up the phone?!!?? The one time I got a massage there it was great,…read morebut they apparently never want me to come back!

Can't say enough about my experience here. Tracy was excellent. I Had a great whole body massage…read more Before we started, I mentioned to Tracy, some foot problems I have been having. She spent a lot of time working on my feet and I can feel a big improvement there. WHY AREN'T MY DOCTORS THIS GOOD!!??

Great staff and very welcoming. Did the salt room which was very relaxing. The massage was also…read moreamazing! Definitely recommend for anyone! Will be coming back!

The massage therapists are very good. And the prices are good. My previous massage therapist quit…read morethe business so I went shopping and found Pleasure Spa. They are great. john

The price is right and the employees are very nice and do good job…read more It is very loud at times and that disrupts the zen. This is not a spa in a 5 star hotel. This is a spa in a strip mall that has seen better days. I have been here 2x and would go again.

This is not my normal salon. I came here in a pinch b/c it was closer but wish I had just drove the…read moredistance. I discussed what I wanted with the stylist, but they ended up doing the opposite of what I asked for. Additionally, as another customer mentioned, the stylist didn't ask me how I wanted to style my hair, if I liked the cut, or show me the back -- they just said it looked great and then walked away. The price also was not justified by the cut and overall experience. I was also not happy with the Covid precautions, or lack of. No one wore a mask and they tried to tell me that it's okay b/c "everyone" is vaccinated (but how do they know if all the clients are?) At my normal salon, everyone is masked up and they seat the customers far apart, which was not what happened here. The place also gave a "I am too cool for school" vibe which was alienating, so I will not be returning.

In my opinion, a business should honor the prices it advertises…read more Nevertheless, I went to this salon for a simple men's haircut a few days ago and was charged $50.00! After Frank finished cutting my hair, and before I walked to the front desk to pay, I tipped him $20 (which I would never have done if I knew he was going to scam me). Just as I was walking to the front desk, my cell phone rang and I had to take the call, so I was a bit distracted when I pulled out my credit card to pay. Basically, I assumed (wrongly) that I would have been charged the fee advertised (see photo of website attached). This is the problem honest people like me have - as soon as you let your guard down, someone takes advantage of you. It is also my opinion that when you bring this type of public misinformation to the owner's attention, he should do the right thing and honor the prices he publishes. Yet, when I sent a message to the salon notifying them of this overcharge, instead of recognizing their own mistakes and correcting it (as ALL HONEST business owners would have done), I was told, "Francesco hopes that you are pleased with your hair cut and hopes that you understand that as the owner of the salon along with his years of expertise that $50.00 is the price he charges for all of his men's hair cuts." Seriously? No, Frank - I don't understand and I'm not happy at all. I don't understand how a business can be open for so many years, and still not have their act together when it comes to pricing!!! And I definitely don't understand how anyone can dispute prices that are clearly published on their own website!!! Arrogance combined with misleading advertising and a complete failure to do what's right by your client (especially when you as the owner are clearly wrong) is not the sign of a professional business person. I could have literally received the same exact haircut from the Hair Cuttery for much less. I mean, really, there was nothing special about my haircut to warrant this absurd fee. Nothing. Making matters worse, I wasn't exactly treated well while I was in this salon. The person who washed my hair had ZERO personality. I wasn't even offered a glass of water (as I have been by virtually every other salon I have visited throughout my life), and Frank didn't even bother to ask me if I was pleased with my haircut. After he was done cutting it, he simply pulled the cape away from me, without even giving me the chance to look in the mirror. He literally assumed that he had done a great job. When I told him I wanted to put on my eye glasses and check out my hair, he got upset. The fact of the matter is, he did a lousy job. The sides of my hair are uneven, and the back hairline is totally messed up! He didn't even ask me HOW I like to wear it in the back - he just started hacking away, assuming that whatever he was doing was great." I have no problem with a person charging whatever they want to charge for their services. And, if they can get that fee, then great. However, I have a BIG problem with someone advertising one fee, then charging a different fee. I cannot get away with that type of deception in my business. I know this salon has a lot of loyal customers, but for anyone new considering this salon, I would strongly encourage you to reconsider. I don't know about you, but ethics and integrity is very important to me. I will most certainly steer my own family, friends and clients far away from this place!