I did not end up getting services here - this review is based solely on the process of scheduling an appointment. I bought a Groupon - excited to try microdermabrasion for the first time and excited that Belle Sante was offering it at such a deal! Once the Groupon was confirmed - I called the salon. No one answered. I got online to double check that I was calling within business hours. I was - so I assumed the front desk person must have been busy. They do have the option to leave a voicemail. However, I have a continuously changing schedule and wanted to be sure to book my appointment with a live person, not through voicemail. I called the next day two times, once in the morning and once in the afternoon, no answer. I called the day after that once in the morning, no answer. I finally gave up and called a second time that day, leaving a voicemail around 1130a. I left a message with my full name, contact information and that I wanted to make an appointment for next Thursday - preferably in the morning. I did not receive a call back for three hours. When I finally did get a call back, the front desk person was very friendly and helpful in getting me scheduled for an appointment for the coming Thursday April 9th. She let me know the esthetician who does the microdermabrasion treatments came in at noon on Thursday's so she didn't have mornings available. I decided noon would work and scheduled the appointment for the coming Thursday April 9th. She had asked for my phone number and email to send me confirmation information that I never received. I thought it was odd but - remembering they never answered their phones - I assumed they just weren't tech savvy. When Thursday rolled around I was so excited to go in. The parking lot was well maintained and upon entering the salon it was very clean and well decorated. They have created a very relaxing atmosphere. I walked up to the front desk to check in for my appointment at which point the front desk person said "Oh we might have a problem!". She informed me that I did not have an appointment set for that day. She was the same person I had spoken with on the phone the week before. I mentioned that, saying that she had set my appointment over the phone last week. She said she remembered talking to me - but didn't have an appointment. I asked her if she scheduled it on a different day. Once she looked it up - she said I had set the appointment May 7th. I told her I wouldn't have set it for May 7th because I hadn't even made my schedule for that far out yet. She said that maybe I didn't know what month it was because her esthetician was booked for a while and she wouldn't have made that appointment. She then asked if I had made two appointments. I told her that no, I only made one appointment for April 9th over the phone with her. She superficially apologized saying "Sorry! I don't know!". I went to leave and she then asked what I wanted to do about my appointment in May. I told her I wanted to cancel it and would figure something else out and left. She never offered a solution or apologized for her error. There was no way I confused April 9th with May 7th and agreed to that appointment. I would have been happy with her simply apologizing for her error instead of telling me I must have done something wrong and saying "I don't know!" multiple times, not offering any sort of solution. I then went home and checked if Groupon would be gracious enough to give me a refund. Thankfully they allowed me to put my money towards another business. Overall - Belle Sante itself was a pretty space. However, the difficulty of making an appointment and the severe lack of customer service has deterred me from ever going there again. read more