Don't waste your time. Updated my contact information several times just for them to still send my…read morebill to the wrong contact information.

This office has been incredible for my family. The staff is professional and friendly. The nurses…read moreare so kind and the entire staff makes you feel like you feel comfortable. Dr. Sass is so nice and friendly and easy to talk to. It feels like we are guests in their home. They are so good at listening to our concerns and have solutions ! Jacki has equally been such a comfort in stressful times where we have been looking for solutions for skin problems. I can't say enough how wonderful they are and how much of a relief it is to have them as our doctors ! Thank you !

I had an appointment with Dr. Jessica Jones, there was no wait time. She was very thorough and kind.read more

I received the most professional care at Lifetime. I was diagnosed with skin cancer, of all places…read moremy scalp. Being Latina I never thought this would happen to me. The surgeons did an excellent job of removing 2 inch section of my scalp. i healed beautifully, and only have a small spot on my scalp without hair. Excellent Moh's surgery. Thank you.

I made an error when I logged my last appointment on my calendar. I realized this about 15 minutes…read moreafter the scheduled appointment time, and immediately called to reschedule the appointment for later that same day. I completed the appointment. Yesterday, I received a bill for the missed appointment fee. **Update** After leaving a message with the billing department, the error was corrected.

Wow, I wish I had read these reviews before coming here! This office is filled with completely…read moreincompetent employees and doctors. They do not pass messages along, they don't communicate with the pharmacy properly, they gave me incorrect information on the phone multiple times, and worst of all they rush you out of the office after talking for just a couple of minutes. The doctor kept interrupting me, stating outright that they had to leave after just a couple minutes. It is clear that we are just cash to them. They want you in and out in 30 seconds. They were incredibly insensitive and will charge a fortune for nothing. I am going to tell my primary care doctor not to refer any of her patients to them again.

So my fiancé is actually the one going to this dermatology place. He's had a great experience with…read morethem so far, but that's not why I'm writing this post. He needed me to come with him today to his appointment just in case I'd have to drive him home. Here's the thing, I'm on crutches. I needed to use the restroom so bad so I called and explained the situation and that I couldn't make it to the second floor bathroom, and this wonderful woman came and helped me through all of the doors going in and coming out. I didn't catch her name, but she was so kind and helpful. She had dark hair that was past her shoulders, blue eyes, and such a warm smile. I appreciate these people more than anything, it's a lot harder to navigate a world on crutches, and even harder in the snow!

From the owner: Integrative Dermatology & Laser Spa offers accessible, convenient care in a warm and friendly…read moreenvironment. Not just another clinic, the practice's goal is to educate and empower patients to be involved in their own health and wellness. Our compassionate aesthetics providers are dedicated to the wellness and skin health of all children and adults at their beautiful office in Fort Wayne, Indiana.  Dr. Veerula established Integrative Dermatology & Laser Spa as a way to combine proven evidence-based skin care techniques with mind-body approaches of Eastern medicine. She is passionate about holistic and integrative skin care, and experienced in treating skin conditions with complementary and holistic approaches. The team partners with their patients to create a patient-centered regimen that meets their goals.  The office at Integrative Dermatology & Laser Spa offers a wide range of noninvasive aesthetic solutions, including Botox®, dermal fillers, laser skin care, microdermabrasion, and microneedling. Patients also have access to platelet-rich plasma (PRP) therapy to help treat hair loss and improve skin tone. The team uses only the best skin care products, offering patients top-of-the-line brands, like Avene, La Roche-Posay, and Biopelle.  While they are not in-network for all insurances, Integrative Dermatology & Laser Spa offers transparent self-pay costs...

First off to address the other review on here... you must have the wrong place because this office…read moredoes not have a Nurse practitioner and both physicians are males. Very friendly and knowledgeable staff. Trust them completely!

The office staff is UNFRIENDLY and obviously only there for the $$. The FIRST order of business is…read moreto sign a PUBLICLY displayed list of names of everyone who is visiting the doctor that day. If you're not comfortable writing your name on the publicly exposed list that sits on the counter top near the reception area, they refuse to see you. I was working 90 minutes away so called 4 times before arriving at my 1pm appointment to check on the Doctor's schedule. I agreed to the 1pm appointment because it's "the first appointment after lunch" and the staff shouldn't be behind schedule. I called because wanted to know if the appointments were running ON TIME today. 3 times the person who answered the phone said "Dermatology Physicians of Ohio, Please Hold" and clicked me into HOLD mode. They didn't ask IF I would be willing to hold. I hung up. Later, on the 4th try, after waiting out the HOLD, I was told "the doctor is running right on time". I arrive on time. I ask is the doctor running On Time? YES! At 1:07, I asked, how is the doctor doing on schedule? The reply was , "She is right on time". At 1:50pm the Nurse Practitioner apologized for running late. She hurried through a skin exam of my questionable looking moles and left the room promptly 6 minutes after she entered. Had I known the schedule was running almost one hour behind, I wouldn't have sped while driving to the appointment!!!! All they had to do was be honest with me when I called!!!! Don't visit here if you can find anyplace else to go.

I received a phone call from a collection agency saying I didn't pay a co-payment, when in fact I…read moredid. Not to mention this "non payment" took place in June of 2013 and I am just now hearing about this now in March of 2015!!! When I called Dr Heaphy's office to question this mistake the receptionist could not have been more rude. When I questioned why there was no phone call made right away to me regarding this issue, all she did was pass the blame and avoided my question... This receptionist kept telling me they sent notice letters to me, even after I told her I moved from Lima in 2013 at least 6 times. But that's not the point... The point is that if I didn't respond to the first, or the second, or the third letter, why wouldn't you call me to try and correct this issue? And not 2 years after the fact?! I mean, I feel like it's common sense! Then she blamed me for not leaving a forwarding address... I mean, how was I to know I would be billed for something I already paid for? It takes a lot to get me upset but she managed to do it during our 5:57 second phone call. So my advice to all new or current patients: Keep all your receipts from them for a minimum of 2 years apparently to make sure they don't double charge you... BTW- I had a couple moles removed and the stitching was sub-par. I had to go to a new dermatologist in Columbus to try and hide the new scars.

I went to see Dr. Heaphy to see if he could help me with some uneven coloring on my face that was…read morethe result of adult acne. Well, he must have been having a really bad day, because he took one look at my face and in a very dismissive tone of voice he said he wouldn't do anything because there were several spots on my face that were irritated and still healing. Okay, no problem, I thought-he could just treat my acne and then treat my coloring problem. But, I was absolutely taken aback when he abruptly stopped, and again, in a very dismissive tone, he told me that he would NOT treat my coloring problem until my face was completely healed. So, in that same dismissive tone of voice he told me to call for an appointment when my face was totally healed. He then turned and just walked right out of the room! I could NOT believe what had just happened! To this day, I still do not have a clue as to why he acted that way that day. But, I guess I'll never know because I will NEVER make the mistake of seeing HIM again!

I have always found FWDC to be professional and respectful of me. They are very caring. The…read morefacility is always clean. They hosts are welcoming and billing has been accurate. The diagnosis I've had have been accurate. I definitely recommend them for simple skin issues. I can. It speak for their ability to address other types of issues.

You don't deserve a star! This company sent us to collections which we understand and happily paid…read moreit. Then when we go to schedule there's an additional fee for sending it to collections that we have to pay for!? Nah! We will take our business elsewhere!