So far so good! I paid to have laser hair reduction for "pits & bits". I've had two sessions so far…read moreand I have five more to go. The first time was a little awkward because you have to text someone for the key code to enter the front door, which makes sense because of the neighborhood and surroundings. The building has been remodeled, quite luxuriously, and I enjoy walking through and going inside. Apex is located downstairs and it has been nothing but pleasant so far and I love my technician. My hair reduction has decreased dramatically and I'm very excited for my future results.

Bought a package for Brazilian and underarms and Lauren was great! Appointments were always quick,…read moreand I always felt safe and comfortable.

What a gem of a place. I've been driving past Etavele for years now and each time I always think to…read moremyself, "I should check them out." Well, I finally did and I'm so happy about it. Everyone that I've met has been great. I've had the dermaplane facial and also had an appointment with the owner, Christa yesterday. She's personable, skilled, and I look forward to having this spa as my place to go for my skincare needs. They also offer mani/pedi's - I met the woman, Crystal (I think that's her name) who does them when I was in the waiting room and she was extremely friendly too. We had a chat about my favorite LV bag that I had that day. I also can't wait to try their massage services. Overall, I'm mad at myself for waiting so long to finally check it out. Lesson in all of this: Don't be like me and wait years. :)

Billie was amazing and so much fun to talk to! Time flew by as we talked. I got a facial for…read morereturning clients and feel brand new. Definitely go see Billie for your facial needs! She's great to work with! (:

I found my new med spa home. I just did jawline contour and lips by Injector Danielle. What a…read morefantastic experience! The numbing room is an amazing touch, you relax in a nice room on a comfy couch while you numb rather than under a light in the injection room anxiously waiting. Danielle was highly skilled, knowledgeable and made me feel very comfortable. My lips and jaw are flawless and even though yes lips hurt, her skill and technique made the process as painless as possible. THIS is how you are suppose to feel leaving a med spa. I highly recommend Danielle here. I'll be back for more soon!

It pains me to write this, but here you go..... and a bit long…read more Bella Grey Medical Spa! If you do AI on what a Medical Spa is, this is the definition: A medical spa, or med spa, is a hybrid facility that combines the relaxing atmosphere of a day spa with medical-grade cosmetic treatments performed by licensed medical professionals, such as physicians, nurses, or physician assistants. 'These services are supervised by a physician' and go beyond traditional spa services by utilizing advanced technology for a range of non-surgical aesthetic and rejuvenation procedures like laser treatments, chemical peels, and injectables. So my first question/concern/issue is that 'these services are supervised by a physician'. This is most definitely not a Med Spa that is supervised by a Physician. Emily's credentials are MSN, APRN, FNP-BC. Clearly not MD, DO, anything that would indicate Physician supervised. So, IDK? What do you think? So let's move on to that it is a 'hybrid facility that combines the relaxing atmosphere of a day spa with medical-grade cosmetic treatments'. I dare that you to go here and think that any treatment you have feels relaxing. Like wow, Emily, the owner does not give off a relaxing vibe at all. In and out in 15 - 20 minutes. Please tell me, absolutely not that. Relaxing? Definitely not. And let's move on to my last treatment. $10/unit botox special! Wow, she absolutely over injected my forehead, I had welts and had a Botox headache for 3 days. Have never had that in all the times that I have had Botox (30 years+). And the IPLs I have had are joke. It's just zap, zap, zap - I think 3 minutes? Others that I have had provided numbing cream before and gave 2 - 3 passes. I bought a 6 IPL package, did 4 - what a mistake. So I am 65, not that that matters - but for 30+ years I have been doing Botox, IPLs, Sculptra, Fillers, had a Face Lift, Eye Lift - you name it, I have done it. Am I vain? Absolutely! (just wait until you're 65, ha!) So, Emily will come back and say that I am the worst patient, that I asked a question over the phone if I could do an IPL and Botox on the same day. She will say that I was argumentative, that I yelled at here (I absolutely did not). She will say a lot of things.... but IMHO - take your time with your patients, just saying. I would also like to add that I have been in Healthcare for my entire career. 45+ years. This is not a place I would recommend or refer to friends. Clearly there are a lot of options in Reno, in town, find someone that is compassionate, understanding of your needs and takes time to give you what you need/want. Obviously you are paying out of pocket - so yeah, do your research! Now reading Emily's response, these are now my words/my response: I was never rude, I did not yell at her, I was most definitely not slurring, omg! I just asked a question on the phone. Could I do Botox and an IPL same - she responded and I booked my appointment for an IPL and Botox. That clearly did not go so well. She wants to keep on with the banter, make me look bad (why would you do that to a patient) I'm good and I know that I would never go back to her! So any of you that are in your 50s/60s as I am - I don't think Emily is the right person for you, I think she's early/mid 40s-ish?..... Look for someone that understands you, your age, takes their time with you. And this is an interesting response, right? 'Again, please stop. I have several witnesses to your belligerent phone calls where you are incredibly rude, slurring your words, and asked to no longer be a patient here. Please stop.' Oh my goodness! Please get over yourself! Yup, please provide those several witnesses, really? Honestly, who would say that? I will say the same to EMILY! You are a Healthcare Provider that is not compassionate, completely Rude, completely and truly all about you. So yeah, Please stop! Yowza! At the end of the Day, why would you want to go to a Provider that feels like they need to blast their patients? Emily is self absorbed/all about herself. So done!

Moved here 9 months ago and didn't know where to go for fillers. Saw the reviews and they truly are…read more5 star! No pain or bruising. The results are better than I have ever had. Can't wait to do other treatments there.

Skin Lab was my first experience with a med spa and injections. The ladies were all so welcoming…read moreand Chanelle helped me pick some skin care being conscious of getting the best bang for my buck. Annie did my lips and a little forehead Botox. I wanted natural and refreshed and I think she nailed it! I feel pretty in my skin and still look like me. Bathroom picture for evidence of you're worried about looking "done" Annie will help you achieve the look you're going for. Definitely worth the investment in myself. :)

Another treatment today! I bought a series of Rf…read moreMicroneedling and Lase MD. Meagan numbed my face and then I relaxed in the Ocean Room until it was time for my procedures! I just closed my eyes and took it all in with a short nap! So relaxing!!! Thank you for a great experience!

If you choose an "add-on," they incorporate it into the timeframe of your massage. For example, I…read morebooked a 60-min Swedish massage and paid extra for a scalp massage/treatment. The scalp massage was incorporated into the 60 minutes, not in addition to, which took away from the 60 minute massage. It's misleading. I wouldn't have paid for an "add-on" if I had known. When I booked it, it said total time was 1hr 15. And when I later asked, they said that includes clean-up time. What does clean-up time have to do with the time shown to the guest? There's also a reason Dolce Vita had availability last-minute, when Atlantis and Peppermill didn't. Dolce is simply not worth the price. The amenities are very very average. In the ladies room, there's only a steam room and sauna. The shampoo and conditioner are poor quality too. The men's room (according to my partner) doesn't even have a steam room. I've visited Dolce about three times, and this past weekend will be my list. You can get a much better experience elsewhere, and for less money. The masseuses are good, but the customer service is just ok. Really wish they'd be more upfront about add-ons, and really wish they'd step up their amenities because the location has potential.

It's been 4 years since my surgery and I'm still so happy with my results. I've never felt so…read moreconfident. Before my surgery, I was constantly aware of my nose and self-conscious about how it looked from different angles. I don't think about it at all anymore. It's so nice not to have that noise taking up space in my brain. Sometimes I'll take a picture and say "thanks dr Yamamoto!" I've added some current pics that show it fully healed.

I recently went in to see Amanda for facial Botox and Nefertiti lift (Botox along the jaw and…read moreneck). She is so gentle and professional. Love visiting the office and always feel so well taken care of.

Long overdue update…read more After my initial experience, Alicia contaced me and I did end up going back. It was as simple as her massaging it out. As a first timer I definitely overreacted which wasn't Alicias fault at all. She was actually very sweet, especially with me being bit hysterical. I did end up going back several times for some filler, skinvive treatment (absolute fav now) and botox and looking to book another appointment soon.

Super professional! Explained the procedure thoroughly! Everyone was very friendly and I will…read morereturn!

I have to say without a doubt, this team of professionals are by far the most knowledgeable and…read moreeffective with their skin care services. Candice and her team give excellent advice, and I truly appreciate them. Michelle

As a previous reviewer, Meredith had mentioned, Candice does an ok job (from the one time I…read moreactually had a service- I had no time to assess what she was really like), but her interpersonal skills are lacking to say the least. And this, in the end makes such a HUGE difference. I also own my own business and have a degree in Marketing and Business Management. Customer Service can make or break a business. So no matter how "good" the product is, if your customer service skills are lacking, you'll lose in the end. As Vince Lombardi said, "It takes months to find a customer, seconds to lose one." And in this day and age where so much is word of mouth, it can be a millisecond when treated badly. In this small town, bad customer service severely hurts businesses. I went in to see Candice the first time a few weeks ago and she was a little cold when I walked in. It was all business. Not much eye contact. I thought it was strange considering it was my first time in. She did an ok job. She seemed rushed. But I wanted to give her another shot for a different service. I had a family emergency a few weeks before with someone in the hospital with a stroke and so I cancelled with her a little over 48 hours in advance and rushed to the hospital in AZ. She said, "Ok" on a text; no "so sorry to hear that" or, "When would you like to reschedule?" ....It was just, "Ok". So I had to reach out to her to reschedule later. No biggie. I just rescheduled. I did think it was weird though. It was like she was doing ME a huge favor. But it was the second time that I came in that really started the ball rolling in negative impact. I came through the door and Candice was in the back and she was in a flurry of emotions. She had a family emergency and was shaking and crying a little. Which I get! She said she just wanted to get out of there to be with her son who may have had covid. I could totally empathize having just gone through an emergency. She said she could still do it, but was shaking and kept saying, "I have no time to numb you!". I told her that family comes first and to please just attend to her son and we could reschedule. I had cleared my whole day for this, but I totally understood. She handed me a container of lidocaine and told me to numb my own face 40 minutes before coming in next time...um...ok...I've never numbed myself but...ok...I just was worried for her and her son. Little did I know that from hearing from others, that she has a temper in general. We confirmed a time for me to reschedule by text and I put it in my phone. Only, I put it in as a half an hour later by accident. So, there I was on the morning of my appointment, numbing my own face (with no instruction from her on how to do this exactly), and I get a text with her saying that she would not take any clients 10 minutes late. Hmmm...I realized my mistake and called her to ask if I could still come in (it was 15 minutes past at that point). She was so angry and said she was "annoyed" at me and said that she "wished me luck" in finding a new provider and no goodbye. Wow. So it seems to me that she slams her clients in there back-to-back and has them do their own numbing. It seemed so strange to me at the time, but now I understand because she books her clients back-to-back and doesn't waste her time numbing clients and has them do it themselves. Word to the wise, do not get on her bad side. She has zero empathy for you. She just wants your business. Too bad. I really wanted to give her another try.

I just want to say how much I enjoyed getting such a great deal and service at . Aesthetics Medical…read moreTraining. Jasmine was really nice she was quick in returning my call for an appointment and got me in for my laser hair removal. I will definitely go back again.

I recently purchased their new Merci4 Lipid Replenishing Cream for my dry cracked hands , let me…read moretell you I LOVE LOVE LOVE LOVE this product! It's not just for your hands it can be applied on your lips as well! I love it and it's completely organic ! I would definitely recommend using to get that soft skin feeling!

I really liked Dr. McCormack very much. She did my procedure just like I asked her to, the only…read moreissue it took months of healing time and even now I feel a twinge here and there in my implants. She did a procedure that's called a "exchange " because I had an implant that burst. I'm not sure why it did but it hurt me tremendously. I initially was diagnosed with breast cancer in 2010 and had a double mastectomy at the time. That surgeon did a horrific job because they were incredibly tight so I had them redone in 2014 to make them smaller and just more comfortable at that point. When I started to have pain in my right implant I could tell that the implant had ruptured just because how it looked and felt. The pain is also a good indicator. I went to see Dr. McCormack at her beautiful office that has the surgery center in the same building. Great for her! Nice planning. The front desk people made sure the would not be happy to help with the insurance in anyway...My surgery would be covered since the implant burst. It was a complete pain to get them to get me the doc notes and photos. The lied to me a couple of times until I FINALLY received them. I mean 10 grand is a great vacation for me. I would never get any further procedures at this office because you barely deal with the doc just with those awful front desk persons. I get it you don't want to deal with insurance but seriously they just couldn't be bothered with my request. Annoying

I went to Dr. Tiffany McCormack for a breast augmentation and initially had a great consultation…read more She came across as very kind, knowledgeable, and reassuring. Before surgery, I felt supported by both her and her team, which made me feel confident going into the procedure. However, my experience on the day of surgery and throughout the post-op process was very different. I did not receive my post-op instructions before or after surgery. I asked the team for them after the procedure and was told they would be emailed to me, but they never were. My husband also asked after the surgery and they told him they would be emailed as well (they were not). I had to call afterward to request them again. Most of my post-op check-ins were not done by Dr. McCormack but instead by her nurse/PA, and unfortunately, I did not feel they were very helpful or knowledgeable. The guidance felt limited, and I often left feeling unsure and unsupported. When I shared my concerns with Dr. McCormack directly, she seemed dismissive and mentioned in my notes her nurse wrote that I did not follow post op instructions (maybe because I didn't receive them). She lacked empathy for my bad experience and did not offer any solutions for her team's lack of professionalism. Additionally, the front desk staff was not friendly or inviting, which added to the overall disappointing experience. Based on my full experience, I would not recommend getting a breast augmentation here. I've since shared my story with a few people and, unfortunately, learned that I was not the only one who had a terrible experience many of my acquaintances have as well.