My first impression of this store was that it was well organised, elegant, and unique. I was intrigued by the wonderful smells that greeted me before I even entered the store.
I walked in and my first impression quickly faded and a cascading feeling of regret and disgust filled my insides!!! The least of my concerns were the extravagant price points reflected mainly in their bar soaps, which by the way are filled with perfume and chemicals that in today's revolving health conscious world I can't imagine will be in the market much longer.
That alone tells you the company is not a promotion of healthy living, but more of making a profit by fooling people into thinking they are purchasing impressive, different-from-the-rest items.
However, I digress...my major concern was that the employees, in particular both managers (I know they were because I confirmed upon leaving the store) could not careless about their customers. Something those poor unfortunate people are oblivious to.
I was at the back of the store and they must have missed me somehow and I overheard the most revolting conversation between the two. There apparently was a customer that was in the store earlier, an old woman (as they referred to her), who was "offloading her issues" on them. I overheard one manager say "I don't know why these old people come here and talk about their problems with me....like no one cares. I don't care. They need to just buy if they're buying and get out of the store". I was shocked and immediately sickened.
The other manager (Asian with a boy cut) then agreed with her colleague by saying "I know". At this point I was about to leave the store when another customer walked in and kept asking for some of her favourite products, all of which apparently were discontinued as told to her by both managers. I stood at the back listening in as I could not believe my ears and turned just in time to see both managers roll their eyes as the lady tried to find similar products.
I couldn't believe what I was witnessing. I left the store not too long after that.
I have also heard many other stories from others I know that used to shop at that store. One particular story stands out where the owner of the store was also overheard telling an employee who went to him with a request from a customer who thought it be best that some products not be stocked together because of transfer of smell that "tough" if she didn't want to buy it for that reason.
I mean really?!!! That's how much money that store makes? To the point where the customer isn't even valued anymore? I had so much respect for that store but since then I have not gone back and will not go back ever.
Most of the products are made in china and not even France. Their soaps may smell nice but are laced with unhealthy ingredients, and for the customer service many receive and are not even aware of because it's done behind their backs, your health isn't worth it period!!!!!!!!
If I could give ZERO STARS I would!!! read more