Rooms and communal areas are clean and maintained. AC works good! The customer service has been…read morefantastic from everyone I've interacted with. However, Shawn or Sean? Not sure how to spell. He has gone ABOVE AND BEYOND each time I've needed assistance with anything. He treats customers and this business as if it were his own and that says A LOT! He has gone out of his way to assist with my needs. Would definitely be stoked to have this guy on my team. Thank you Hilton Garden Inn Rockford for making my extended stay feel so comforting!

So many key elements to dislike about this place: 1) Room…read moretemperature appears to be controlled by central system so in-room controls mean little. 2) For the price, this place sure needs a lot of maintenance. For instance, the elevator is a wreck and is almost spooky. 3) Noise. This place was cheaply built with little regard to sound deadening. For instance, windows allow lots of road noise. 4) Front desk staff and management are in constant game-playing mode with room assignments to the point of being ethically concerning, especially if rates are at all a negotiated rate. I will say that the breakfast and dinner staff was very considerate and I would have added another star just for them if the rest of the hotel had not been such a disappointment. Bottom line, simply no where close to the price point they are charging.

Were in town for a wedding and stayed here didn't have any expectations but was blown away, the…read morerooms are gorgeous! Gigantic our room had a foyer living room and large bathroom all with these massive windows for natural light Everyone who worked there was super helpful and kind too

We checked into our room which was quite acceptable, though we had not realized that the hotel was…read morea revitalized industrial building. We then left the hotel for dinner and on our return to our room we found a ladder set up in front of our room's door. Upon further inspection we found that our room was flooded with over three inches of water from a broken pipe. The maintenance crew helped us get our possessions together. We were told to go to the front desk for room reassignment. Upon arriving at The desk we found out that the flooding affected a total of ten rooms and that they had no other rooms nor could they find anything in the area. Front desk staff did try to help while always maintaining a friendly and helpful demeanor during a difficult time. They earned all available stars.

We have stayed at this particular Fairfield many times when we travel to Rockford to see the Ice…read moreHogs. We live 45-60 minutes away, but the weather in Illinois in the winter is so unpredictable, I would rather book a night (or two) at a hotel than drive in the snow (I have been in Illinois for 53 of my 57 years... I hate snow/winter). This hotel is always clean and the breakfast is always very good. The staff is always polite and helpful. The rooms are a little run down but we are really only there to sleep, not hang out in our room. This review is about something that happened two weeks ago. We had tickets for a Hogs game for Saturday night. I booked two rooms at the Fairfield... on Friday morning, my doctor called me and told me I would be spending the weekend in the hospital. Ugh! I went to the hospital and after I was sure I was going to be admitted and was going to be stuck there for the entire weekend, I called the Fairfield to cancel our rooms knowing I was going to have to do it at a loss (I told my family they could go without me, but they wanted to be home just in case I needed them). The front desk was sooooo nice ... she canceled the reservation at no charge and was completely empathetic. I was so bummed and I am sure she could hear it in my voice. Thank you so much Fairfield for being so kind. We will be back next season!

Great customer service. We were treated really well here. The place was clean. The bed was…read morecomfortable. The bathroom was clean but the tub faucets could use an upgrade. Parking lot was pretty full. Luckily it wraps all the way around, so there were a couple spots to park in. Just know you may have to walk a little bit to get to the door. Not horrible unless you have a disability or a lot of luggage. We had neither of those and didn't mind. Just a head's up though.

I had traveled to Rockford for work and this Staybridge turned out to be a great choice. It was…read morevery clean, employees were friendly and helpful, and my room was large and comfortable. I was staying in a two room suite, and it definitely had everything I needed. Nice bedroom, sitting area, well furnished kitchen, and large desk. There were plenty of outlets and USB ports in convenient places. The breakfast was much above average. A large selection of hot foods, fresh fruit and other cold items, yogurt, breads and pastries. I like cheese on my scrambled eggs and there were four different varieties of cheese. The breakfast attendant was keeping the area very clean and refreshing the food. I will definitely stay here again the next time I travel to Rockford. Excellent experience.

Their rooms are large and very comfortable. The bed was wonderful. Everything is clean and nice…read more The breakfast bar was awesome. They have everything and the food tastes great. The staff is very nice and friendly. I really really enjoyed my stay at this hotel. Ivan was super helpful and friendly at check in.

Nice hotel good service! I stayed for 5 days and the gym - pool were a little disappointing but…read moreoverall I had a pleasant stay everyone was respectful and mindful

We picked this location because it was close to FAMILY and we were in town for family. Business…read moreroom itself is nice and spacious and clean. A couple things we did not like are the fact there's no safe in the room. They will clean your room every couple of days but they missed us one day and they said it's because in the morning we had to do not disturb on. However, they were cleaning the floor when we left at 10:30 and the room never got Done. Their breakfast is OK it's not much more than a continental and in fact there's no pastries of any kind or anything like that there's a few muffins. We stayed an entire week and nothing really changed on the buffet. The only kind of fruit is are a whole apple or maybe a whole orange so there's no cut up fruit. And I'm only bringing this up because they mention on their website about this excellent breakfast and it's nowhere near that. The staff is super friendly. The pool looks pretty darn small but if it was winter time I'm sure kids would enjoy having that opportunity to swim. I probably would stay here again, but I would go to the store and buy my own things to eat in my room as opposed to there breakfast.

The Blackhawk's Trail Lodge is a gem, an oasis of peace and beauty and artistic flair. The rooms…read moreare quite comfortable and nicely decorated. But it is the porch and deck that are the draws, eccentrically and artistically adorned with comfortable furniture and sitting areas. I also took advantage of the river to launch my kayak for a morning of fishing on the Rock River. It is a short, pretty drive to Byron with good restaurants and bars. Becky and Don are incredibly welcoming hosts.

My husband and I spent a few days at Blackhawk's Trail Lodge this spring: what a wonderful little…read moreget-away! The rooms are adorably decorated with beautiful little touches; each one is different. They were impeccably clean. But the best part was the huge deck over-looking the Rock River. Tons of comfortable seating, beautiful flowers, a lovely bubbling water fountain, hummingbirds and a great variety of birds coming in to the bird feeders. SO lovely to kick back and relax while watching the river go by. The owners Dee and Becky could not have been more hospitable, and made us feel like old friends. And when we felt like a little more activity or going out to eat, Rockford was an easy 20 minute drive. We are already planning a return trip.

The room was ok good employees but the food for breakfast they had good sausages cereal iffy…read morepatatos and bad eggs 0 smart tvs is that luxury? (Btw nothing else for breakfast that was all except coffe)

What a total disaster of a hotel. The check in process was surly bordering on rude. The entire…read morefacility is severely dated. The beds are made with fitted sheets but not top sheets, meaning you are sleeping directly under a duvet which I cannot believe they wash after every guest stay, but I'm hoping they do. The duvet itself barely covers the surface of the bed. No extra blankets, no cups in bathrooms, windows which are so soiled you can barely see through them. The Direct TV service is worthless, constantly pausing and skipping, no real cable tv. If we had any other option at this point, I'd leave and check into a different hotel. You get what you pay for and I should have known better. If I could give this zero stars, I would.

This was my only option and I could see why because no one wants to stay here with all the…read moreconstruction/dust. I had to get a new room key multiple times because they wouldn't work. So it was an inconvenience to go up to my room late at night and having to come back down, wait at the front desk for someone to help me when all I wanted to do was just get to my room and rest. I'm sure when they are done remodeling none of these issues will occur. Staff were very patient and friendly.

We were not notified of the construction. Hotel was full of dust and no air conditioning unless in…read morethe room. The carpet was worn down to the base floor. Although we were there when breakfast started, they were out of plates and coffee. The hallways smelled of wallpaper stripper and overall it was noisy

5mbs wifi internet (I had better internet in the 90s)…read more When I called the front desk to ask about their wifi they explained "Yes, it's normal that we have really slow internet and with it being a sold out night everyone is using it, so that's expected." This is simply not an OK experience to be expected when you look at how expensive the room was. I missed my daughter's dance via stream because I was in this crap hole hotel for a soccer tournament with my son. Additionally the shower drain was broken in a down position so showers were half baths, that's the worst feeling. The hotel is also next to a casino that was blasting beats all night long which was very disruptive to my son and I's sleep. I'll always consider Holdiay Inn last going forward when deciding where to stay.

Our stay at the Holiday Inn Rockford was excellent in every way every day. The standout team member…read morewas Vince at the front desk. He was personable, pleasant, professional, and courteous. It's folks like him that will keep me returning to IHG properties again and again.

My Birthday started here…read more I've never stayed here at this location, so this was a new experience for me. Pulling up, I was skeptical only because, although, it's in a good area, it didn't feel welcoming, however, rather than to judge a book by it's cover I decided to still go in and follow thru with my plans. Side not: They could use big plants/flowers out front.... which could give a welcoming feel!!! The staff were awesome!!! The only thing that I noticed was that, they couldn't use a different credit card for incidentals which was flabbergasting ! The entire stay along with the deposit for incidentals has to be on one card. If you travel alot. You would want to know this! Yes, it matters for those of us who need our perks and points lol Honestly, for this to be a Radisson I expected better quality and an updated, newer decorated facility. Don't get me wrong, it looks newer on the outside but the inside screamed need updates. I'm sure that if they had an interior decorator to come in and update all of the furniture that this could be a 5 star hotel easily. It's the furniture and accessories that gives it an old and outdated feel! Having a indoor pool is awesome, as were the bar and restaurant area. Very nice! The staff were nice enough to allow my local guest to come visit with me while I was in town. Great facility for events to be held because they have a connecting side of the building which caters to events. There's plenty of parking onsite. The hotel also has a shuttle bus which, I'm not sure if it's airport shuttle from Chicago or somewhere else! I'd definitely stay here again because the location is worth it! The beds are comfy and the showers were amazing which is huge for me! The water pressure and temperature was perfect! (Yes, it's a thing) The prices are a bit steep for it being Rockford but, I'm sure that it has alot to do with the casino, shopping and restaurants are all less than a 5 min drive. Thankfully, I had Birthday steals, perks and reimbursements coming. The 2 ladies at the front deserve a raise and 7 months off with pay ( One was a Manager) Thanks Ladies and see ya again someday!

Clean hotel. Beds are VERY comfortable. Didn't love the pillows, but oh well. I don't know if it…read morewas recently renovated?, but I think so.