I requested a specific therapist that was available. Much to my surprise, a different therapist…read morecame in the room. She insisted that she was doing the massage. My reservation clearly had the name of the therapist documented. I clearly stated the name of the therapist I reserved at check-in. I should have left, but thought I'd give it a try. Very disappointing. Doubtful I return as I wasted my money. Dishonest service.

I love the spa! I followed my therapist Kim, from her previous location near downtown Houston. I…read morewould gladly drive out of the way to see her. I usually plan a trip to Houston every few months, because there are no authentic Thai massage therapist in Louisiana. The spa is clean, and atmospheric. Of course Kim is amazing! She is so skilled at what she does, and she is the sweetest human ever. Super attentive to my needs. She even collaborated with the owner to get me a cake when I visited for my birthday. Top-notch Service and establishment!

I bought a gift card on 8/10/23 and they charged me only to find out that they permanently closed…read moreon 8/12/23. They do not answer !!!

Just a follow up from my previous post. The salon was closed on Monday but they called me back…read moresince I was on their caller ID the next day! The nail tech told me to come in and and instead of repairing the two nails - she redid the manicure color on both hands. I was very happy the salon rectified the situation and was proactive in ensuring to calling me back and getting me fit in. Their customer service was excellent regarding the situation.

1 Star Absolutely unacceptable behavior -- avoid this place…read more My wife and I were walking past Tranquility Spa in the mall on our way to Dick's Sporting Goods when an employee tried to lure us in for a massage. I jokingly asked, "Is it free?"--a harmless comment. What happened next was shocking. An older, bald Asian gentleman who works there shoed me away and aggressively said, "F* you, nothing is free."** I calmly approached him to address how rude and unprofessional that was, but instead of apologizing, he got in my face and physically shoved me multiple times. I pushed him back to defend myself. He then took off his jacket and tried to escalate it into a full-blown fight. Another employee joined in as they both shouted and attempted to intimidate us. My wife and I walked away, trying to enjoy the rest of our shopping, but even after we left, they followed us, shouting and recording us on their phones. The situation got so out of hand that mall security and local police had to get involved. The responding officer informed us that this spa has a history of aggressive behavior and constantly moves from mall to mall due to incidents like this. This is not how customers should be treated. For a place called "Tranquility Spa," their behavior was anything but tranquil. I strongly advise avoiding this business for your own safety.

I was hounded while on the table to have a foot massage and later a head massage as add ons as well…read moreas doing 1 hour for $55.00 when I wanted 30 minutes. I agreed to the hour and got 50 minutes not 60 minutes. As far as the massage goes, it was good. Would have liked it better if the guys were not talking in asian and laughing between themselves while I was trying to relax. Definitely don't try so hard to get more money out of me when I said no. You don't even realize that I would do this regularly if I felt good about the services each time. Not sure I will be back.

I definitely prefer this location over the kingwood location as it is much less chaotic and very…read morecalming. I went in today for a facial with Ashley. She did an amazing job and is very knowledgeable!!! Absolutely love her personality. Also Birzabeth is an amazing massage therapist. She is very knowledgeable

What concerned me most was the pressure to sign up for a membership, which was not clearly…read moreexplained upfront and felt misleading. After signing, it became difficult to get clear answers regarding billing and cancellation terms. Transparency and customer care are extremely important, especially in a service-based business, and I did not feel valued as a customer. Based on my experience, I would not recommend this place and strongly suggest others carefully review all membership details before committing or consider alternative options altogether.

I thoroughly enjoyed my massage and everyone was kind. Definitely looking forward to going back…read morewhen I can afford it.

I will definitely return. It was clean inside and the staff were friendly. I had a 90-minute deep…read moretissue massage which was extremely helpful in getting to some of my problem areas. Two things that I would suggest improvement upon are: -having a heater for the oils /lotions. It can be a bit startling when cold products are slathered onto you while your blood is already rushing due to the massage therapies. -Also,maybe putting another sheet or blanket on the beds,as it got really cold about halfway through the massage.

This man has Gifted Hands. Pressure, technique, professionalism, and client connection are…read moreimmaculate. Will be a regular client from here on out! Kevin at Quantum Massage is the Gold Standard!

My knees were hurting so bad since I cycle frequently. Kevin fixed me, with hot stones, dynamic…read morecupping and stretching. I was on the verge of a ACL tear. So thankful for his magical hands. Will definitely be back weekly. Best massage in my life, highly recommend.

We received the gift of a couples massage here. The location is close by Kroger in Atascocita road…read more Once Inside it was peaceful and relaxing. The massage came with a pitcher Of mimosa and 2 glasses. The massage was thorough and very relaxing. Not once did we feel rushed. I'm excited we found this place and would recommend. The place is clean and well staffed. They seemed busy consistently. They offered monthly plans and we might consider joining soon. Recommend

i did the deep massage and even though it was a tad bit painful i left feeling so relaxed. it felt…read morelike i levitated.

Visited Siam Retreat Massage today and it was one of the best deep tissue massages I have ever had!…read moreNisa is amazing. I have frozen shoulder and she spent a ton of time working out the kinks. She's very knowledgeable. I can't wait to see her again!

Everything was amazing !!! The entire place was clean the staff is so friendly ! I got Tina today…read moreand she was wonderful !!! My back was hurting for 3 weeks I just couldn't take it anymore I found this place and so glad I did all the reviews are accurate amazing service! I came out the massage with a noticeable different in my back pain and neck pain I feel so relaxed !

Ok, they are nice ladies but they are kind of weird with the tip they are kind of ungrateful and it…read moreWILL show. I came in extremely sore and all I feel like I got was " lotion down" which kind of sucked. Now I've been here a couple times and this time was the first time the massage actually didn't feel good. I ignored the tip thing bc i personally don't think the work is 70 and over. she did not get DEEP in the tissue it was rushed I feel like it was a waste but overall I think it's just a HIT OR MISS. They don't get much business so I think she was just ready to get back to what she was doing. I am now booking another massage at a different location bc I only got oiled down haha

Massage was good but the lady who attended me was being too pushy asking me for a tip. She was…read morebeing passive aggressive with me.

Upon entering the building the atmosphere was genuinely calm and friendly. I was greeted…read moreimmediately with a smile which lead me to believe I wasn't just a sale. This is the first threading shop I've found that only charges $7 for eyebrow threading & good at it too. I felt such an ease of mind trusting my eyebrows were in good hands. As you can tell if I'm paying for it then it better be right. It's never a long wait period for service. With every eyebrow service it comes w/facial massage at no extra cost. This place is always cool, clean, & collected. My kind of spot. I feel special every time I step foot into the building. Genuinely great customer service & work. They're the best.

I just wanted your help how to fix my hair. I had beautiful long pretty hair and now it's all…read morefalling out I've been doing my hair for years never once has my hair been so damaged or fallen out. And you hang up on me your awful. I literally have to go get Extensions bc of this I want my money back and the cost of the hair extensions. I contacted my family attorney she's going to contact the TDLR. I have all the before and after photos taken that day. You even said you used a weaker developer so it woouldnt do this. If you don't want to help me and have a heart that's seriously bad business bad reviews as a women you should fix this and I'm reaching you like this bc you hung up on me thank you so sorry to bother you