Embarrassing. I'm writing this right from the table where I've been waiting for 1 hour to get two pizzas.
In the end we decided to just take our food takeaway because the whole dinner experience is completely ruined by waiting and we don't want to stay here a minute more. A nice older couple that was on the table close to us just left completely upset for the same reason.
The restaurant wasn't busy with sitting guests, but they kept taking take away orders that got made while we were still waiting for our food. All the other guests in the restaurant, apart from the older couple, got their food delivered even though they ordered more than 20 minutes after us. We never got an explanation or any kind of apologise that it was taking so long, until after the food was finally delivered.
It's completely unacceptable to have to wait 45 minutes for a starter meal and 1 hour for a pizza, without even being told what the hold up is about. If the staff would've explained to us that the order would take longer than usual it would be understandable, but to see everyone else getting their order done and ready was extremely disappointing.
It's a shame, because the food was actually very nice, though quite overpriced. Will not go back, and my Saturday dinner was definitely ruined. read more