NEVER AGAIN!
So this is actually 2 reviews in one. I went there about 10 years ago for an acrylic manicure and after 5 days my acrylics turned YELLOW. I didn't go back for a refund and just decided to let it go.
Recently, I went there again thinking, "Maybe there have been some changes, maybe it's not as bad as I thought." I WAS TERRIBLY WRONG.
My sister and I went there because our regular go-to favorite was closed and saw that Bella Nails door was still open. I really wanted to relax with a pedicure. At the same time, I was treating my sister out for a manicure as a belated birthday present.
When I walked in, it still looked really busy. A woman called from across the room asking what services I needed. Mani/Pedi I replied. Women looked like they were finishing up so I asked, "Are you guys still open?" The same woman replied telling me, "It's okay."
I told her it's okay we can go but she INSISTED that we stay. So my sister and I were waiting, hanging around for about 5 minutes when I finally asked what time they closed. I forgot what she said but I remember it was an hour and half after closing when I looked at their clock. I told them again that it was okay, we could leave but the same woman INSISTED that I stay. So, we stayed. Although the woman did a nice job on my polish, she shortened my service. I didn't feel relaxed (which is what you go there for right??) and didn't get the callus removal that I desperately needed.
BUT WAIT, that wasn't even the worse part... the other woman who did my sisters (13 y/o) manicure was RUSHING. As soon as they sat her down I felt something was VERY wrong. She was running back and forth a couple of times to get the items that she needed. There ended up being a second woman who started her other hand at the same time (which STILL didn't look relaxing whatsoever). One arm was up in the air while the other was down low. My sister was respectful and didn't say a word until the end which I COMMEND her for, but I wanted to CRY FOR HER when I saw her fingers when we walked out. Four to five fingers were bleeding. Let alone the fact that they some sort of rubbing alcohol on top of her open wounds which irritated them more. There is NO WAY the woman doing her nails didn't see what she did.... My sister's nails had uneven coats of polish, some of her nails weren't fully covered in polish, AND she was in pain for the next 3 days.
I insisted MULTIPLE TIMES that we could've left. It was understandable since they were technically closed.
If I had known they needed to rush to get the services done, then I would've walked away immediately. They should know/realize when to turn customers away. Not only my pocket, but more importantly, our comfort had suffered just so that they can make their extra buck.
I ended up venting to my boyfriend later that evening and he mentioned that he just saw in the news that nail technicians don't get paid over time, they are only paid with the tips they receive. I really hope that wasn't the reason behind our ordeal but either way...
WOW, JUST WOW. N E V E R E V E R A G A I N ! ! ! ! ! read more