First of all I'd like to start out by saying that I'm one of the easiest people to please I understand that being a civil servant or part of customer service is one of the hardest jobs you can do. With that being said when I walked into the salon I decided I'd give it a chance since I usually go to the same place I always go in San Jose call Blossom Nail Spa. When I got into the salon they told me it would be 10 minutes, it was more like 20 minutes but I said OK let it slide since it's busy. They told me to go sit in an empty station and there was no water in the station which is fine But the woman came over as I was sitting in the station with my shoes still on (I wasn't about to put my bare feet in an empty station) she started to pour the water over my feet with my shoes still on. I told her let me move she just smiled at me. Then she cut my toes in a couple places. It was very painful. Then came the massage on my feet and my legs. The worst ever the massage was about maybe 2 minutes because she was occupying her time by talking to the other lady that was sitting next to her. As soon as she was done she went to go get a hot towel to put over my feet when she noticed there was no hot towels left she decided to come back and just clean and dry my feet with a towel that she previously used to clean my feet. I was disgusted and was going to get up and leave when she began to put the base coat on my toes I noticed that there was nothing left in the basecoat jar she was trying to scrape the bottom of the jar with the brush but couldn't get anything else out. So she proceeded to dab one drop on each of the base coat on my toes. Then she proceeded to color my toes. I was already done and disgusted with the whole situation so I let her keep going and figured I'd yelp them anyway. I don't like giving negative yelp reviews but this was a special day for me I wanted to feel relaxed and have my toes done because I will be starting cancer treatment tomorrow. I thought I would do something special for myself. Guess next time I will spend the extra money and driving time to go back to Blossom nail spa. read more

Bella Nails - Cut and horrible nail job! - Nail Salons Near Me - Scotts Valley, California

They cannot do nail designs but did not admit to it. I am rating 1 star due to inability to deliver as promised. First time at this salon, we were traveling. My daughter wanted stars on her fingernails, showed the technicians photos of what she wanted. Single red star on each nail. I asked if they could do it. One tech pointed to another tech and said she could do it. End product was lopsided uneven white star outlines on each nail. (like how you drew in elementary school). not only was color wrong but wasn't solid and quality was very poor. Ver disappointed in the lack of transparency. Honesty would have been appreciated. read more

I had my first pedicure since the end of February with Mai at Bella Nails today. It was great. They have done a nice job of setting up just two tables and one chair for pedicures outside on the wide sidewalk, all separated by potted plants. I thought it would feel weird but I felt quite comfortable. Mai greeted me at the car with hand sanitizer and had me sign in (a Covid requirement, I believe). Please support this female owned business in Scotts Valley. High marks for creativity and safety. I think they are the only nail salon in Scotts Valley operating this way. read more

I almost don't want to share this review because this place truly is a hidden gem. Michelle does the best acrylic (pink & white, ombre, etc) nails. I used to go over the hill to have mine done and I'm so happy I found Michelle so I don't have to trek over the hill now! Gel pedicures are also awesome. Mai is super friendly as well, you can't beat the customer service. Salon is very clean and well organized, it's been updated to reflect the new pandemic guidelines. read more

Known Michelle and Mia for over 7 years. They are genuine, sweet and hilarious. They even brought me pho soup the day after my surgery. And of course they are the best when it comes to nails and toes! read more

Bella Nails - Nail Salons Near Me - Scotts Valley, California

Best nail salon in Scotts Valley. Mai the owner always greets me with a smile and the pedicures are the best. Reasonable prices and great service. I love that I can usually walk in. Sometimes they get busy, but even then, come back in an hour. 5 stars. read more

I am confused how this place has 4 stars. The first thing I noticed when I walked into this establishment was that it was NOT clean or organized. The selection of nail colors were sparse...and instead of the option of gel nail colors being neatly displayed on a chain (like 100% of all the nail salon I've been to) the colors remained in the bottle and there were papers that you could test the colors on? Which made that whole area a mess! I also noticed the implements used to cut my cuticles, push my cuticles back, etc were taken out of an open cup instead of a sealed package marked "sterilized" which made me feel uneasy (I look for these things being a licensed Aesthetician) Surprisingly, I would have let these things slide if it wasn't for the fact that this place was expensive ($75 for gel manicure and pedicure with a design on one nail) and the service was RUSHED with ZERO hand massage. Also, whenever I've gotten gel nails done, the nail tech will buff my nail down with some light drilling to make the gel color last longer. This was the first time this wasn't done for me. I should say that I've gotten most of my manicures in my previous and current hometowns of LA, Phoenix and Vegas...so maybe all these things are normal to Santa Cruz? But I hope not and doubt it?! One star for the extreme lack of cleanliness and super rushed service of this place. And maybe half a star because everyone was actually very friendly. 3 days after my service, my gel nails are peeling. read more

I had an appointment for 3:45, but wasn't seen until around 4:20. No matter, because my nails came out exactly how I wanted them to. I have been a Tracy's Nails customer up until now, and was looking for a new place to frequent since Tracy's had disappointed me too many a time. I got an acrylic French manicure, and a (regular polish) French pedicure. Bella Nails didn't give any massage, but I would trade the perfect experience to have my nails exactly how I want them any day. Moving to New York tomorrow for school (the occasion for which I got these done), but I will definitely be back at Bella's when I return home. read more

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I have been coming here for years and love them. On occasion I go someplace else, lured in by Randy decor, or when I am out of town. bI have acrylic and other salons simply do not do a good job. They leave spots where water can form in the nail bed, or they simply fall off. (I have a light coat of acrylic over my natural nails to strengthen.) Needless to say, I keep coming back. Not even once has a nail fallen off or have I had discolored areas where fungus has grown. I always have perfect 10, even when I wait longer than I should to have my nails done. read more

My manicure was done in 10 minutes. It looked awful. I had to ask the woman to fix some nails. Still, I went home and took the polish off. Women shouted at each other while doing my nails. Very unprofessional. Will not be coming back. read more

Bella's recently reopened after the March shelter in place and the staff has done an amazingly efficient job in making their wonderful salon safe! They have a great process for sign-in, temp check, sanitizer, plexiglass shields, station separated more than 6 ft.. I have had a couple of appointments and felt completely safe while having my nails and a pedicure done. You won't be disappointed! Mia and Michelle have the new normal done perfectly! read more

Great, quick service. They were pretty busy on a Saturday but the wait wasn't bad. Very nice staff. I pretty much never get my nails done but my cousin wanted to so I got a nice pedicure. If I do need anything nail-related in the future, I will come back! My cousin loves her nails. read more

RUSHED is the word.. not even relaxing. Not worth giving a tip! Michelle did my nails ang literally just cleaned my nails, scrubbed feet for few mins, rinsed, rubbed feet with towel for few mins then painted them. That's it. Compared to the other lady that did my sister's nails that started at the same time as me but finished 20mins after Michelle let go of my feet! To think that they were not even so busy that time!! All the while she was doing my feet, she kept telling me that it's been a long day for them.. which is not my problem at all. I'm a paying a customer! read more

I was just passing through this area and wanted a quick mani pedi, this was a wonderful salon! Quick, clean and my nails look great.

I went here for the first time about a week ago for a pedicure and gel polish manicure. I usually go to a great place by my office in San Jose, but I thought I would give a local place a try. The massage chairs are definitely showing their age, but are still comfy enough. The woman who did my manicure was very nice and she did a respectable job. The woman who did my pedicure cut my nails extremely short, enough so that one of my big toes actually bled! I have had monthly pedicures for years, and I have never ever bled during any other pedi. I received no apology, nor did anyone ask if I was okay. When she went on to file the nails, it hurt really badly because my nails were cut so short. I requested the deluxe pedi which included and scrub and a really awesome oil treatment (smelled like a eucalyptus blend) with massage. My feet and legs were happily tingly for a while! The polish and design work were pretty good, though the designs on my two big toes are not matching. Close to the end of my service, a woman who had scheduled an appointment came in. Since the women had taken several walk-ins, the customer with an appointment was left to sit waiting. She indicated that she had to leave by a certain time due to classes, but she still hadn't been started when I walked out. My biggest issue was that it was a rather uncomfortable environment. Another customer (apparently a regular) and the woman in charge were jokingly rude to each other. They were flipping the bird at each other and everything! I appreciate that it was in jest, but it is definitely not what I am used to. The cost was pretty much the same as what I pay at my regular spot, but the whole experience was way under par comparatively. I don't think I will be back. read more

Great experience every time. I'm a guy and they always make me feel comfortable, even though I have ties like a wild animal.

Today was my first time trying this nail salon. I was in desperate need of a fill and my normal place could not take me. First off, I have never had a fill and gel polish in under an hour. This one took 40 minutes! That should have been my first clue. Less than 3 hours later, I looked down at my nail and realized the polish was bubbling up and coming off! Why is this place still in business? Now I need to go back in the morning and fight with them to get my money back. I will not be going back... read more

Would never coming back here. Not only they're rude but also cut me and act like nothing happened. So I came in for a fill and fix one of my broken nails. She starting to use a clipper and clip away and start digging in to try to get the nails out and it's super painful . So I asked her if she can just soaked it with acetone so it'll be easier and less damage to my nails. Not only she rolled her eyes but then decided that she gonna charge me another two dollar for it. After I paid, she proceeded to start talking badly about me and my friend while unaware that I do speak Vietnamese, Total shocked and then not only that she also starting to become rough to my nails. Later when she done, the nails that I need to be fix totally crooked. So yeah. Would not ever coming back here ever again read more

Bella Nails - Crooked as crooked could be. How can they even be open for business? - Nail Salons Near Me - Scotts Valley, California

Came here on a few recommendations from customers. You can walk right in. They have many manicurists here, so you do not have to wait hardly at all. They all seemed very friendly and the owner too- you can tell she is the owner, always greeting everyone that walks in and social. How you are suppose to be in this business(I'm a hairstylist so I would know :-) ) I didn't get her name though. I ,for one, are always leary about going into nail salons. Sanitation is what I look for. I'm glad they sanitize the chairs(baths) after every client. and the instruments as well. But I still think we should all bring our own instruments to use. These women are very hard workers and will never turn down any clients, even after hours like I was- There must of been 6-8 people that walked in after I did(I got there at 6pm) they close at 6:30. But they will still honor them when I was done. I had a mani/pedi and was done in about 1hr 10min. And $30 for both, plus $5 rhinestones they put on my toes. Very inexpensive. I have a manicurist at one of the salons I work at and she is $30 just for the pedicure.(but thats Saratoga) Update- Unfortunately my rhinestones aren't lasting, its been 4 days and some have come off already, and forget the fingers, the polish lasted 2-3 days. Oh well- I knew it would being in water all the time. I'm not into Gelish or shallac- you have to soak your nails in acetone for 15 min or so just for it to come off! That can make your nails brittle. Thanks Ladies for the service though, they do look great. read more

I love Bella Nails. They are consistent, and always do a wonderful job. Each of the techs had their own unique style, but each of them produces beautiful nails. I usually get gel nail polish and I love it. each time I come in I bring a picture and they usually can match it today was no exception. I love how my nails look. read more

Bella Nails - Starry nails. - Nail Salons Near Me - Scotts Valley, California

Not a great place to treat yo self. First, the ambience is lacking. Decorations are shabby and sparse. I, like most people go to a nail salon to relax so I could go for some soothing music or some good juicy reality TV. Neither of those were offered. Next, the way to choose your nail color is by chance. What I mean by that is that they don't offer samples of the colors on a sample kit that almost all of the nail places I've been to offer. With that being said, you have to go off the name of the color and the small color that is **printed** on the bottle which absolutely can vary in comparison to the actual color. I won't return. I rarely get my nails done, so if I'm going to go somewhere, it needs to be welcoming and at least able to clearly show me my color options read more

My apologies for not giving a review much sooner. I guess I just thought everyone in Santa Cruz county knew that this was "the place to go" for premium nails. I've been getting my gel nails and pedicures from this amazing establishment for several years. I have never, Never, been disappointed or unhappy with the results. The owners are very responsible and savvy women business owners who provide high end customer services for all their clients. I give my 5 Star plus recommendation to Bella Nails. Sincerely, Jodi Laub Licensed Clinical Esthetician Jodi Skincare at the Bubble Lounge Downtown Santa Cruz 1315 Pacific Avenue, Santa Cruz, CA (831) 427-3600 read more

Bella Nails is just outstanding - they are a talented team and very accommodating with appointments. My teen daughters have had great experiences here for years, and we feel lucky that such a gem is so close to us in Scotts Valley. Highly recommend Bella Nails. read more

Received an incredible foot and lower leg massage before my pedicure-so relaxing! The place was fairly crowded, but I was seated just after a few minutes of waiting. Really good service, friendly staff, and most importantly very reasonable priced! Next time I'm in the area I'll have to come back! read more

My hubby and I arrived at 10am and were pleasantly greeted by several of the ladies working. There was about a 10 minute wait for pedicures, which I consider very acceptable for walk-ins. Once it was our turn the ladies were friendly and chatty. We were both very satisfied with our pedi's, which took about 35 mins. and only cost $20 each. Overall we had a very good experience here. read more

Bella Nails - Nail Salons Near Me - Scotts Valley, California

Love this place, Mae is super nice. They can be a little short with you when they are busy, but they are BUSY!! I still always get a great job done. I usually do pedi and gel mani with extra massage. Pricing is normal, just be prepared to wait a bit if you don't have an appointment. read more

Such a great find! Me and my friend showed them pictures and they copied it exactly. Super friendly and funny, and overall a great experience :) read more

I got a gel pedicure the other day. The place is clean, staff is friendly, and the experience was great. My gel was adhered to my cuticles, however, and the polish peeled off easily the next day. I paid $60 with tip for a gel pedicure and eyebrow waxing. With the pedicure lasting only one day, totally not worth it. I'm so busy as a grad student, I haven't had time to return too. Most places will redo the gel polish when this happens, but I hardly had the time to get it done in the first place. Hoping this review helps others like me. read more

I have been seeing Mai and Michelle since before they owned Bella Nails years ago. They provide excellent service and have become quite the popular nail salon in Scotts Valley, almost always a wait time so call ahead (831) 461-1618. They have an extensive selection of gel nail polish and the new massage chairs will put you to sleep. They rehabbed my awful cuticles and weak nails to the point where people ask me if I'm wearing acrylics, but they are all natural! I wouldn't go anywhere else. read more

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Kinda disappointed. I'm writing this review as I'm sitting in the pedicure chair. I came in for a mani/pedi just becuase I didn't feel like driving down to capitola to my normal nail salon. The entire time I've been here, the technicians have been talking amongst eachother more than they've talked to their customers. It's pretty obvious they're also talking about the girl in the pedi chair next to me since everyone is looking back N forth at her and laughing and talking more. My manicure looks pretty bad and only took about 10 minutes. Rushed to say the least. I decided on this salon by the reviews here on yelp. Needless to say I'm disappointed and won't be back. :/ sorry ladies. Update: after telling the pedi lady that I wanted a color french pedi, she still proceeded to paint my entire nails. Distracted much? read more

Wonderful place to get your nails done. The ladies speak fluent English and are very detailed and careful. Their work is beautiful and I will definitely be going back!! read more

Bella Nails - Wonderful nail salon! Very attentive and nice staff. Great work done by the ladies! - Nail Salons Near Me - Scotts Valley, California

Not sure why this place has good reviews. It's very small and crowded. Color selection is not great and I felt rushed the whole time, with a pedicure only taking about 30 mins. Will not come back. read more

I love going to Bella Nails! The owner is wonderful and the women on staff are lovely. They'll chat with you if you want to chat or let you rest and relax. They're definitely my go-to nail salon in Scotts Valley! read more

This is my favorite place to go in Scotts Valley. Good work, friendly, they actually speak English - not rude. The wax service is good but it's in their little kitchen and they don't have a magnifying glass with light otherwise I would give them a 5-star but their prices are so good and the service is good I keep going back read more

This was my first time coming to this nail salon as my other nail place was packed and I was desperate. First, the place is crowded and dirty, but like I said, I was desperate. The tools seemed to be clean, however, it looks like they haven't dusted in years. The woman who did my nails did them so quickly, I didn't know what hit me. It takes over an hour for me to get them filled with gel color and she took less than 45 minutes. She slapped everything on like she was sprinting to the finish line. She took no time and care in making sure things look good. After I left, I looked and noticed several small mistakes that could have been fixed but she just didn't give two craps to take pride in her work. The real clincher for me is their tipping policy of only cash for the tip. This seals the deal for me in not going back. I hate when establishments do this. I'm speculating here but I have a feeling they do this so they don't have to pay taxes on their tips. Not okay with me. Plus, I never have cash so to be chastised to "bring cash next time" while I'm wrapping up my transaction, is unacceptable. We will see how my nails hold up over the next two weeks. I don't have high hopes and won't be returning to Bella Nails. read more

I love coming here. The ladies are always so friendly, pricing is right where it should be, i have yet to wait more than five minutes and they do an awesome pedicure. read more

I had my first appointment with Michelle today for a manicure and pedicure. What a friendly team at this establishment! Michelle is super friendly, very nice, and is gentle but gets great results. I look forward to seeing her every 2 weeks. Thanks Lea Dakota for the referral!!! read more

Service was great but two of my friends manicured nails lasted TWO days. $24 manicure (had special flowers added and tip) to last TWO days is not worth it. My nails lasted longer. read more

NEVER AGAIN! So this is actually 2 reviews in one. I went there about 10 years ago for an acrylic manicure and after 5 days my acrylics turned YELLOW. I didn't go back for a refund and just decided to let it go. Recently, I went there again thinking, "Maybe there have been some changes, maybe it's not as bad as I thought." I WAS TERRIBLY WRONG. My sister and I went there because our regular go-to favorite was closed and saw that Bella Nails door was still open. I really wanted to relax with a pedicure. At the same time, I was treating my sister out for a manicure as a belated birthday present. When I walked in, it still looked really busy. A woman called from across the room asking what services I needed. Mani/Pedi I replied. Women looked like they were finishing up so I asked, "Are you guys still open?" The same woman replied telling me, "It's okay." I told her it's okay we can go but she INSISTED that we stay. So my sister and I were waiting, hanging around for about 5 minutes when I finally asked what time they closed. I forgot what she said but I remember it was an hour and half after closing when I looked at their clock. I told them again that it was okay, we could leave but the same woman INSISTED that I stay. So, we stayed. Although the woman did a nice job on my polish, she shortened my service. I didn't feel relaxed (which is what you go there for right??) and didn't get the callus removal that I desperately needed. BUT WAIT, that wasn't even the worse part... the other woman who did my sisters (13 y/o) manicure was RUSHING. As soon as they sat her down I felt something was VERY wrong. She was running back and forth a couple of times to get the items that she needed. There ended up being a second woman who started her other hand at the same time (which STILL didn't look relaxing whatsoever). One arm was up in the air while the other was down low. My sister was respectful and didn't say a word until the end which I COMMEND her for, but I wanted to CRY FOR HER when I saw her fingers when we walked out. Four to five fingers were bleeding. Let alone the fact that they some sort of rubbing alcohol on top of her open wounds which irritated them more. There is NO WAY the woman doing her nails didn't see what she did.... My sister's nails had uneven coats of polish, some of her nails weren't fully covered in polish, AND she was in pain for the next 3 days. I insisted MULTIPLE TIMES that we could've left. It was understandable since they were technically closed. If I had known they needed to rush to get the services done, then I would've walked away immediately. They should know/realize when to turn customers away. Not only my pocket, but more importantly, our comfort had suffered just so that they can make their extra buck. I ended up venting to my boyfriend later that evening and he mentioned that he just saw in the news that nail technicians don't get paid over time, they are only paid with the tips they receive. I really hope that wasn't the reason behind our ordeal but either way... WOW, JUST WOW. N E V E R E V E R A G A I N ! ! ! ! ! read more

This is my favorite place to get my nails done. I've been going there for about 5 years. I moved to Monterey from SV, but still try to plan my manicures at Bella's. I have never had a problem here; I'm surprised to see so many bad reviews. This place is the best! The atmosphere is relaxed and comfortable. All of the manicurists I have had do great work, but Michelle is my favorite. read more