I told the hair dresser that I wanted to preserve my length and was looking for face framing…read morelayers/curtain bangs but she cut my hair way too short and now i'm devastated. I kept reiterating that I did not want her to cut off length. Not only did she inches off my hair, the hair cut is really choppy and not blended well at all. I lost years of growth. Do NOT get your hair cut here. I want my money back. I also emailed the salon expressing my dissatisfaction and they ghosted me. They do NOT care about their clients. 111 dollars down the drain.

Came here for a haircut. When she was finished with basic layers, I asked for some face framing…read more The stylist refused and said she doesn't do that hairstyle. I was confused and explained I just wanted a few strands of hair to frame my face. She agreed and took a massive chunk of hair from the front and chopped it off. The ending hairstyle looked extremely choppy, basically a chunk of my hair is short and then immediately drops to a longer length. She didn't bother to blend in the hair at all. It has now been several months and two cuts with a hairstylist who knows what she's doing to try to fix my hair and it still isn't fixed. Also seems like the kind of salon where three clients come in and spend the entire day. I thought that kind of place only existed on TV.

Michele does a great job with hair color and cut (and even eyebrow waxing!). She really cares about…read moreher customers and wants them to be happy with the services she provides. She is very welcoming of feedback and is a lovely person to know. Great customer service. Highly recommend!

Michele is a hair genius! I always leave loving my hair! Perfect highlights that people always…read morethink are natural. She also always recommends products that are perfect matches for me. Will never let anyone else cut, style, or color my hair! This is also the cleanest salon you will find with the friendliest and most helpful people! Hair appointments at Wisteria are a relaxing escape that make you feel like you have your own personality stylist! They pick a style perfect for you with products to match so you can look your best in between visits

Wonderful thank you Mary! My hair was cut straight you fit me in and my gratitude is overwhelming…read more I didn't need much but a trim on my extremely long hair and get it to a healthy length - not only did that happen but perfectly fir the perfect price and I'm definitely going back here again soon!

Came to the salon for the first time after an at-home hair mishap that left me embarrassed to go to…read morework (whoops), and Nichole texted me (an unknown client) to begin trouble-shooting, came in on her day off, fixed the problem beautifully for a great price, and above all that, was just fun to talk to. Her recent updates to the salon also have made it a very cute space in the downtown, so it had the added bonus of feeling like a spa day. Basically, she and her team turned a mishap into a great salon find and a beautiful color fix. I would highly recommend the services, space, price, and people here! (And I can't wait to return on a non-emergency basis, i.e. for a cut or style rather than a color-correction).

Alyssa is amazing. She helped me transition from dyed brown hair to my natural silver/white color…read morein just two visits. I couldn't be happier with the color, the condition of my hair, and the ease of the transition. For years I've been researching the process and seeking a stylist who would help me take the plunge. Other local stylists and color specialists on Newbury St told me I'd look old, I'd ruin my hair, and that I should stick to caramel highlights. Alyssa is the best colorist I've encountered, she knew exactly what to do without hesitation, and is an absolute sweetheart too! The reception at the salon is always welcoming and friendly and it's just an all around great experience to have my hair colored and styled here.

Everyone is very friendly and Karen has many kinds of facials to suit you skin. The salon is…read morespacious and has several beauticians that can assist you in whatever you need.... hair, nails, make up, etc. the salon has specials on several products and services Would highly recommend this salon. Nancy

I loved having my hair done with Elizabeth. From the moment I messaged her regarding pricing and…read morestyles, I felt in competent hands. She put in my extensions and made sure that they were styled seamlessly with my real hair. I felt she was confident and calm and we had good conversation about the royal wedding and eyelashes with Jill. The whole process was relatively quick, too. Absolutely would recommend. Thank you for helping me feel so beautiful for my wedding!

Update: I moved to…read moreProvidence, RI and have tried a couple hair salons and still have not been able to get the same quality haircut that Jill gives me. It's been such an issue that I'm now officially driving an hour and a half to go see her once a month. She's that good. Highly recommend her in particular. Love this salon!

I'm just back from Soleil Salon and Spa LLC. Read my review here…read more I had a hair treatment and a haircut. I was treated like a Queen. I have never felt so special. Yes, it was a bit pricey. But I had extra treatments on the house. I was also treated to a tour around. It is a beautiful salon/spa. So many special treatments. This is truly what heaven looks and feels like. Michelle

Wow. How absolutely disinterested in your clients' concerns do you have to be to reply to a review…read morefrom 12 years ago? You've had 12 years to contact me, your past customer... you, the owner, were the person who let the salon go downhill... you, the owner, were the one who left color all over my face repeatedly, and then left me with an untrained replacement right before a big filmed event where I was in front of over 100,000 people... you, the owner, ignored my several attempts at a resolution... you, the owner, made me wait well over my appointment times over and over again. It seems you still have no accountability for your actions, just empty public promises. Please don't ask me to contact you to "look into what happened" a decade ago. Replying to a 2014 review in 2026 isn't customer service; it's a transparent PR stunt to clean up your Yelp page. The only "best next step" was the one I took 12 years ago when I permanently took my business elsewhere. To anyone reading this: don't let this performative response fool you. The EXACT review comment the owner posted on Jul 15, 2026: "Waiting 30-45 minutes past your appointment time and leaving with color on your skin isn't acceptable, and I'm sorry you dealt with that. The ongoing color transfer onto clothes and linens after your visit is especially concerning. We also should've followed up when you called. Please contact us directly so we can look into what happened with your appointments and figure out the best next step." I received a private message from Luisa shortly after I saved this update. Full of more non-sense and pretend apologies: Luisa G G. "Thank you for sharing your perspective. I completely understand why receiving a response so many years later felt frustrating. To provide some context, we did not have access to our Yelp business account for many years because it remained under a previous owner's account. We only recently regained access, which is why we have been responding to older reviews that we were previously unable to address. It was never our intention for the response to come across as a publicity effort. I'm genuinely sorry that your experience left you feeling unheard. Regardless of how much time has passed, it's disappointing to know that you left with that impression of our salon. While we cannot change what happened years ago, we do believe every guest deserves to be acknowledged, even if that acknowledgment comes much later than we would have liked. We appreciate you taking the time to share your experience, and we wish you nothing but the best." My reply: "You had my phone number and my contact information back in 2014. When I brought these exact issues up to you directly, you essentially told me to get lost, and you still owe me a refund, not to mention the damage that reaches far beyond just a simple money back resolution. You can try to hide behind the excuse of not having access to a Yelp account, but Yelp was never the appropriate place to make this right. You had every opportunity to fix this offline a decade ago and explicitly chose not to. I have been happy and prosperous since leaving your salon, and frankly, I had largely forgotten about the nonsense caused by your lack of genuine concern. But this exchange reminds me exactly of who you are, and make no mistake, I see you clearly. This fake, polished customer service tone does not match the woman you actually were to me back then, and I suspect is AI-generated. Either way, you still have absolutely zero accountability for your actions." Her reply: "Sending blessing to your soul and much happiness. Take care Sam. Sorry we have ruined your day by answering the 12 year review." My response: My day was not at all affected by you, but I do hold nonsense accountable for what it is. I left this review to let people know who you are deep at the core, and I was not about to let you pretend you are anything different. Thanks for showing your true side once again.

I had the most pleasant experience at Epic! Kalin was amazing! She cut My hair just the way I…read morewanted and we had a fun time. I got my very first hair extension put in and I am hooked! I highly recommend Epic Design, I just wish I could bring them home with me to Virginia! I am looking forward to seeing them one more time on my vacation for a manicure and pedicure!

I noticed a couple of negative reviews recently, and was surprised. Of course people all have…read moredifferent experiences, so I wanted to share another of mine. Due to some scheduling and traveling challenges over the past few months, getting to Epic wasn't convenient for me, so I went elsewhere for a few trims and and no one had been able to fix my bang fiasco. (See another of my reviews for a different place in regards to this ginormous mistake!) I knew that Adrienne could work her magic and correct the problem, so I made an appointment as soon as time allowed. I could no longer stand my "wings" after living with them for several months and had three failed attempts at getting them tamed. I was almost embarrassed to be going back, but I was welcomed back with a big hug and a stylist that was genuinely happy to see me again! As I expected, I walked out loving my fresh color, and of course, my bangs FINALLY were under control and I really liked my style again!! It was a huge relief. I know that sounds a little dramatic, but have you ever been super self-conscious about something? I feel like the stylists at Epic really take the time to listen to what you want, and get to know both you and your hair before they even take the scissors out. I won't be going anywhere else from now on!

I have been having hair done by Laura for years. She is very friendly and outgoing. I wanted a…read morepop of color with my highlights Laura added a pink color. It came out beautiful and my hair had lots of body after the cut. Thank you Laura!

I have been going to Salon Invi for years and would never think about going anywhere else! Chris…read moregoes above and beyond for his clients and is an absolutely amazing stylist - from cuts to color. If you're looking for a fabulous blowout, book an appointment with Roze! She is amazing at everything from a straight chic blowout to beach waves. You won't be disappointed. Sarah S., Andover