I've had 2 pieces made here and another on the way, the service was great! i was in almost constant…read morecommunication with the jeweler. everyone there was so kind! their premade jewelry is also beautiful.

I have stopped in this small jewelry shop a handful of times now, and I am impressed. The owner is…read moreextremely knowledgeable about the pieces she carries and has been happy to help us customize gifts with chain length swapping to meet our recipient's preferences. Each time I've visited, I leave with a gift for one person or another. With such a great variety, reasonable pricing, and a pleasant customer service experience, I plan to visit The Silver Shop again and again.

I stopped in to have a watch and bracelet sized to my small wrist. Evan was so helpful. He was…read moreable to do both items while I waited. I also dropped off a watch for repair. I plan on checking out the estate jewelry when I return for my watch. Evan was a pleasure to work with.

Purchased a Christmas Gift Card Staff is always friendly and…read morehelpful Their customer service is always great!

Great place to get your "pretty" things. The staff are wonderful to work with. Looking forward to…read morea blue Tudor soon.

After a lifetime of taking care of my children and elderly parents, I was in a position to purchase…read moremy first Rolex. A Rolex Yacht-Master with slate dial...sophisticated and beautiful. I turned to Frank Adams Jewelers and their service was beyond what I expected. I told Kimberly what my wish watch was and she assured me she would do everything possible to make it happen. Well, I received the message it was in and I couldn't be more ecstatic! I was greeted by Kimberly and Matthew (her right hand man for everything Rolex) and treated my Dad and I like royalty, beyond my expectations! Whether this be your first purchase or tenth, they go out of their way to form a special bond with each of their customers. Actually it felt more like family! I love my watch and but more importantly the experience and memory of getting it. Thank you again Kimberly and Matthew....you have a customer for life! Warmest regards....Ken I

John & Tom went above and beyond to assist me while I was there. I highly recommend the Albany…read morestore! I'll never go anywhere else.

They advertised on primetime tv.During a National NFL broadcast.that they buy sterling silver..It…read morewas very persuasive so I decided to sell the family silver....when I arrived he stated some lame excuse..and would not buy?..Total false advertising..waste of time..(Drive time..and finding parking downtown Saratoga Springs)..steer clear. CHRIS responded that they "Knew" a few weeks ago that they could not buy SILVER...nonetheless they continued to advertise otherwise..his response is weak...also the "Lady" that overheard our conversation was an old widow you were allegedly fleecing out of her treasures!..I told her to get a second opinion...so she would be treated fairly..I waited outside, and she walked out soon after I departed, Thank you in advance.Update.. Had no problem selling to a competitor in nearby town 500 in value..450 was final price. Said he had no problem with finding a smelter. Says osc is full of it.

Not bad for a mall jewelry store. The salesperson I've dealt with has been really helpful and…read morefriendly, and definitely went above and beyond for me. I've become very partial to Bulova watches and Belden sells them, so it works out.

Wow, were they ever helpful! Not only did they help me find a baptism gift for my great niece, they…read morewrapped it for me and assured me if she got anything else like it they would take it back and order something else for her. They were so friendly and spoke to me the minute I walked in the door. I like that kind of service. She even told me where to go close by to get a card since she knew I was pressed for time. I'll definitely be back, maybe this time I'll pick up something for myself!

I brought a pearl to the store to ask if a match could be made. The incredibly rude lady at the…read morecounter told me I had to take it back to the jeweler that made it. When I explained that the jeweler was long since closed, she said, " we wouldn't make something like that!" in a very dismissive tone. She never offered to show me anything in the case. I went Mayfair Jewelers, they were welcoming, understanding and professional. If you need jewelry, skip the rude folks at Northeast and go straight to Mayfair!!!

Decent Selection for a suburban Jewelry Store…read more Nice enough people, nice inside. They did tell us to research a jeweler they carry online but then we found you couldn't access their site.

Great interactive website tools like the ring builder and 4C's diamond education…read more Great family run business since 1989 who specialize in making custom pieces.

Very friendly folks. Brought in a very sentimental sterling silver cross for repair. It was…read morerepaired magnificently, polished to a fine shine and is in better condition than when I bought it. I am beyond pleased with the quality of their work and attention to detail.

There is no friendlier and more fantastic jeweler than Maria! Her creativity and skills are matched…read moreonly by the joy it is to meet and work with her. A true gem!