Absolutely amazing experience getting a pendant reset here! Can't say enough great things-…read morecommunication, quality, fair pricing, passion... everything was on point. I will definitely be back!

From the owner: Expert knowledge as a GIA Graduate Gemologist with decades of experience. Specializing in custom…read moredesigns, working closely with people who desire unique pieces reflecting their own style; gold, platinum, palladium, and silver jewelry in our showcases; diamonds, colored gems, gem identification, repairs...

Sheryl is by far the expert in gems. Her service is exceptional. She has unique pieces at very fair…read moreprices.

DO NOT GO HERE, avoid at all costs!…read more Absolutely horrible experience, ruined my wedding ring and so rude and unprofessional. Do not risk bringing your jewelry here, they will ruin it and take no responsibility, it's clear they don't know what they're doing. Brought my wedding ring in for a loose main prong, received it back weeks later with the prong even looser than when I brought it to them, with two stones completely missing which were perfectly fine before, and a huge black resin burn on the main diamond. Not only did they not fix what they were supposed to, they sent my ring back mangled. I have no idea how or why this would happen and how they wouldn't notice this before returning it to me. They also apparently don't take photos or videos of rings before and after repair for documentation, which is wildly unprofessional and is basically jewelry repair 101. Thankfully I took my own photos as evidence, as we're suing the company for the cost to repair the damage they did. They also don't do the repairs in store, which they weren't transparent about, and send it out to god knows where, so be further warned that it's a massively sketchy and unprofessional operation. On top of having no skills as a jeweler, their customer service is atrocious and they treat customers like garbage once they have your money. When I called to discuss my concerns with the state of my ring, the old woman working was immediately defensive, insulting, rude, and accused me of lying and swore at me. Not sure what I would gain by lying about their botched job, I just wanted the situation rectified. She also admitted they don't do repairs in house and don't take pictures or document what is damaged and what they fixed, insanely unprofessional and a scam of a business. They should be ashamed of how they damage pieces that mean the world to people, and then treat and talk to customers horribly. Save soo much time, frustration and heartbreak and go to a business with actual skill and integrity and who treats their customers as they deserve. Edited to address business comments below: Ma'am, I did not swear at you, and have the recorded call as proof of your unprofessionalism and rudeness. You did offer to 'fix' the damage, but who in their right mind would trust you with their jewelry for a second time to fix the issues you carelessly caused, after you sent back my ring with the original issue not fixed, and more damage added on top of it, that you didn't even notice? Insane. For you to say 'I did not want this done', is wild, I shouldn't have to bring my ring back to repair burns you left while not even fixing my issue. Potential customers, do you really want to put your trust and jewelry in the hands of unknown 'contractors'? Very sketchy. Even if my mom was happy with past, non complex, jobs you did, it doesn't mean this one wasn't a total disaster that you did not take accountability for. Everyone, save the headache and lawyer fees and go to someone sane and professional!

I was a Saturday morning walk-in and experienced outstanding customer service and and technical…read moreexpertise at this family-owned business. I brought in two watches for repair -- one a battery replacement, the other a small repair on a vintage watch -- and Nur completed the work in less than twenty minutes and cleaned both watches, all for $15. I was blown away by how efficiently the work was done and how reasonable the price was. There is a public parking lot right around the corner, so the whole endeavor was a breeze. Highly recommend!

From the owner: We are one of the Family owned jewelry business located in Albany NY, In our jewelry repair shop,…read morewe provide professional service like, watch and jewelry repairs on the spot,Walkin welcome no appointment needed guaranteed repairs in same day, One of the top us gold buyer,we pay cash for gold, also sell 24k gold bar We make custom jewelry gold nameplate necklace, grillz

I got an old piano for free from a friend but the front legs broke in the move. We were super…read morepleased to be able to have the guys come to our home to check out the work within two days of calling them. Then they were able to match the wood and stain beautifully making lovely new legs for this old piano. They also replaced the brass knobs. I really love the hardware they chose. I am so pleased with the work and they were warm and friendly throughout the whole process. What a great addition to Downtown Albany. I can't wait to work with them again soon to refinish my grandfathers old end tables. They have a repeat customer in me for sure!

From the owner: Our attention to detail and commitment to delivering the highest quality products. Our 2000sqft…read moreworkshop allows us to build without interrupting your home or business.

I love this store. I sale slot of my clothes there and I even buy things there…read more You never know what you can find there.

Nice store, lots of home decor, vintage and clothing. I'm sure you will find something you like…read more However, the staff is the most unpleasant, unhelpful, dare I say rude, that you will encounter in this type of store. I'm a consignment, flea market and antique shopper. I'm pretty sure I won't go back.

This past weekend my youngest daughter and I drove up from…read more Western Pennsylvania to visit my eldest daughter (and finally pick up the rest of my belongings). Always find myself remiscing because the house my eldest daughter lives in --- it belonged to my Grandparents. Such an enjoyable visit with Janet --- I agree that her items are easier to find and even though the space is saller than across the street. Very knowledgeable about the items she is selling and helpful to both daughters as they both picked up a different version of the stone. Even though my cdaughter s are both in thir mid are in their 40s --- I had to laugh because of the look of wonder in their eyes and unbeknownst to either one - each chose an opal. That was my Aunt Mary Ann's favorite gem. Janet is so hospitable, friendly, informative and accomodating. On the way home from Hoosick Falls, my youngest began to hint about the next time - HA!

Like my Sister's review states, we were back-roading it to Lake George as we always do on our…read morelittle get-a-ways. We turned the corner off what seemed like endless Farm roads and all of a sudden A TOWN... There was a giant sign that said Home - Made jewelry 20% off, and kidding I asked "Wanna go in" to which she said YES, so we pulled over, parked and went in. We literally spent an hour with Janet in the shop, SHE IS GREAT!!! We continued to talk about Janet for the rest of our girls weekend, that I could spend a weekend with her and hear her stories & just be in her presence! I was very happy to see all the diverse items that she promotes and inspires in the middle of what might be a less than liberal area, She sells and donates the proceeds of Haitian art back to the Haitian communities. She had SO MUCH jewelry in her shop and if you would mention something she INSTANTLY knew where it was on a random table. You could spend all day in there and still not see all she had. My sister liked one thing and instantly she made it into something else. She was just great & I want to hang out with her & hear her stories! She was a great soul and really had beautiful items! She is moving across the street and we told her we would definitely come back next time we are in town.

Caroline is a true expert! My engagement ring came out absolutely gorgeous! She made the process so…read moreeasy. The selection was amazing and the ring was ready in less than 2 weeks. Definitely going back for the wedding bands!

From the owner: Diamond/Precious Gems Expert - Jewelry Design - Appraisals - Repairread more