I am beyond furious writing this.
I had been using this pharmacy without issue and trusted them until a serious discrepancy occurred involving the dosage of a controlled medication I'm prescribed in multiple strengths.
I picked up what was labeled as one milligram strength. Later, I was told their system reflected an entirely different dosage. Because I take different strengths depending on the time of day, I always check both the label on the bottle and the pill itself before taking it. Despite that, I was denied a refill and told I had already received medication in a strength I was NOT given.
Instead of taking this seriously and working through the discrepancy professionally, I was met with defensiveness and treated like I was the problem. I was told they reviewed footage, held internal meetings, and ultimately decided not to correct anything but to stop filling my prescriptions altogether. My doctor was contacted and I was dismissed as a patient. Thankfully, my physician knows me well enough to know this is absolute bullshit.
This has completely disrupted my medication schedule and forced me to call literally dozens of pharmacies trying to fix something that was THEIR fault.
When you are dealing with controlled medications, accuracy and accountability are not optional. If there is even a question about documentation, it should be handled with transparency and professionalism, not by pushing a patient out and jeopardizing their continuity of care.
There were also prior instances of visibly unprofessional behavior at the counter, including obvious frustration and dramatics in front of waiting patients. I ignored it at the time. In hindsight, it feels relevant.
I will be filing a formal complaint with the Florida Board of Pharmacy.
If you rely on this pharmacy for critical medications, verify everything. I will never discard an empty prescription bottle again, and I will document every fill moving forward. I have never experienced anything like this in 15 years of managing my medications.
DO NOT TRUST THEM. read more
