They really need to relook on how they manage fine jewelry. Twice (and just now) I have walked out because it takes too long and too much chatting to get service. I was ready to purchase but with only two people in front of me there was way too talking with everyone. Either get more people or call someone over to help. You just lost my business and now going to another jewelry store to spend my money. read more

Nice store. Clean. Has a lot of variety. Not the inventory you'd see in the southeast, but it's decent.

Best mall in Flower Mound. Lots of designer brands. Check it out. Great service and amazing deals. read more

Belk - Belk Flower Mound - Department Stores Near Me - Flower Mound, Texas

I never really shopped Belk until a few weeks ago, and now it's one of my favorite stores. The associates have always been more than happy to help, even searching for coupons to help my bottom line out. I love their products and even more love their sales. I took my husband yesterday and he is NOT a "shopper". However, he's an outdoorsman and they had many brands and types of clothing he likes. He says he LOVES that store and never knew it was so cool. Definitely a fan now, and haven't had a poor experience at this location. read more

This company customer service is very bad . I applied for credit I was told they will they will applied to me by mail. When I got the letter I was told at this time my credit score was to low I don't know where they got the information from they sent but it was incorrect this is a pick and choose company bad service. read more

My daughter bought me some shirts from Belk so I took one back. I ended up walking out with 3 shirts and the prices were great and quality was able to find with concerted looking. I hate shopping but this was good and the staff was really helpful read more

Love this store so much ! The ladies are so helpful and knowledgeable. And the selection of items are just so cute and the prices are phenomenal read more

We went in yesterday at 545PM to do a return. Sign says open until 6. When we walked in the makeup counter lady said the store is closed. I told her the doors are open and the sign says 6PM. She countered with the registers are shut and they will lock the doors at 6. Frustrating event when the store was clearly open. read more

I see better selections at Walmart! Popular brands have totally disappeared from the store. I hate that there is no one in each department to help you. Clothing looks cheap. Perfume/makeup shelves are practically empty. Tried to buy my husband some shirts for spring, all they had in store were cheap brands that were overpriced. The store was dirty, messy, and had no "welcoming" appeal. They only have two operating registers in whole store. Customer service no longer exists. I rarely leave this store with a purchase! Shame to see this wonderful old store in such decline. Miss the old Belk! read more

4stars for customer service which makes all the difference. we had been to 4 different stores including the mall in lewisville looking for shoes for our son. We had never shopped at a Belk's before so had no idea where to find what we needed. a lady named Valerie showed us to the childrens shoes. and got us the best deal on shoes. fantastic service. she was friendly. professional and involved our children in the process. The prices were a bit high for us. if Valerie did not know her sales and know that customer service matters we would not have bought anything. I recommend. read more

I have been a Belk customer for years but have decided to no longer shop there. The one in Flower Mound does not keep enough staff to help at the registers during lunch. Also,Returned Columbia Flannel shirts my adult boys received as a gift at Christmas and got back $71 for even though I know their grand mother paid 54 each. (Mother is 84 and did not include the sales receipt) I should have insulted her and asked for the receipt to be mailed to me. Even worse is that 2 were the same and had different prices and then the next 2 were the same and had different prices! What? The craziest this is a man in front of me was returning a sweat shirt he received as a gift and was told he could have 24 cents back!!! Belk's is ripping people off at Christmas so buyer beware. Give receipt or buy some where else. I see Belk's being another Sears and with the way they treat their customers they should . Good by Belk and especially the Flower Mound, TX one! read more

This Belk has such a wonderful and caring Clinique staff. Jennifer the manager always has a smile on her face and is willing to go the extra mile for her clientele. I always go to her for all my cosmetic needs. This is also a fantastic store to find great sales. I always find wonderful deals here. read more

Let me start by saying I love Belk Dept Store - Love their quality and product lines... but this store has the worst customer service on the planet. Do not buy one single item off of the clearance racks marked with an orange sticker stating its 80% off they will all out refuse to give it to you for that price. The cashiers can't tell the difference between orange and red and when you prove it's orange they still screw you on the price. The first experience she rang it up at 50% off and then said I will give you another 25% off ... Ok that doesn't add up to 80% and I told her to keep it. This time I was shopping for my birthday on my birthday. I had 2 items one was 80% off and she argued it was red which it was not and then asked someone else and she agreed it was orange (80%) and she rang it up at 50% - then told me she had to ask a supervisor and I knew there were people waiting in line (like I was causing a problem) and then said she fixed the price. She took 50% off and then took 30% off of the reduced price making the price of the shirt double the price I was supposed to pay. And she did not take off my coupon I had either. It was my birthday and I had somewhere to go - and did not have time to stick around and once I got home I realized she still over charged me. This store need to either train their employees on the sales or remove every clearance item that is 80% off since they don't want to sale them to you at the price anyway. I don't live close enough to this store to just return it... But I will not be making this drive to this location again. Save your money and shop online or drive into Dallas and shop at the Galleria location. The employees at this store don't want you shop on the clearance racks. Not once but twice the same store and the same problem! ***UPDATE*** I wrote an email online actually it took 2 emails - but none the less - and I had someone contact me the next morning apologizing for the incident and has offered to refund my entire purchase without me even coming back into the store. And has been very kind and helpful and asked for me to come back to the store and give them another chance. I thought the immediate response back definitely shows good customer service on their part - which I am glad about because I really do love the Store itself. Thank you! 2nd Update***** It was all a lie - the refund never came. The person responding wanted to know my home address to send it certified and I said no and gave them my PO Box - where everything goes with no problems ever and magically I have never received anything. When I emailed back and asked how long would it take to receive my refund he said he had sent it the week before and give it until the following Tuesday to see if it arrived and let him know. I waited until Thursday instead and still nothing - I responded back and he said well that's why I didn't want to send cash in the mail to a po box. Who sends cash in the mail? He could have sent me a virtual gift card as a refund. He had no intention of doing anything! read more

One of my wife's favorite stores. I just grin and bear it while she shops.

It was the first visit for me to this location after reopening so they have some changes . The short lady by the door direct people was so rude and made fun of me and been cercasteis I felt very disrespected not recommend read more

I go to Belk exclusively for their Free People collection. When I go with my mother it seems to be fine, but if I'm alone I get treated poorly. I'm in my early twenties so maybe they think I don't have money to shop there. I got accused of shop lifting, even though I came without a bag and wore normal fitting clothes. I tried something on in the fitting room and a worker came up to me accusing me of shop lifting. I told her she could search me (which is ridiculous because I had nowhere to hide anything). That was about 6 months ago. I went back today by myself after going in weekly with my mother-so they should recognize me. Well I was just there to make a return and the old lady who was my cashier was talking under her breath, shaking her head, and whispering to her coworker. I find this behavior very insulting. I'll just drive to Dallas to go to Free People from now on. read more

Honestly each experience I have seems so good here expect one time which kinda set the tone for the place. After being helped by the wonderful makeup staff, I went to shop for clothes. After shopping, I search around for a fitting room. There was one towards the back with a buggy shifted to the side like someone left it after trying on. However, when I was trying on a staff lady told me with a horrible attitude that the fitting room was closed and to get out as soon as I was finished. Nothing was out of the ordinary in that fitting room and there was no note saying it was closed. Then, the lady said to bring everything to the cash register that didn't work. She didn't not request to help me but had a very negative attitude. Honestly, I wish I got her name because people like her is what pollutes this wonderful store. read more

Bought a romper for my daughter and a sensor was left on. When I went back a week later to have it removed the cashier acted as if I was bothering her. Really? Making another trip to fix a mistake they made was not something I enjoyed. When I told the cashier (Carolyn) that I was not happy about having to come back to have the sensor removed her response was "it happens." No apologies and terrible service! read more

Went in to refill 2 products at the Lancôme counter, I've never ever encountered a more smug associate named Rosa. She never even cracked a smile nor greet me. This is not the first time. Previously I just brushed it off figuring maybe she's having a bad day as we all do but not the case. I will go to Dillard's from now on. read more

Today I was returning items that I bought from estee lauder . The items were not great as I was told. So when I try to return it , there was a sales lady at lancome her name is ROSA, instead of helping me she start giving me attitude & bad looks not only to me but also to my littel daughter too. I have been shopping at belk for 2 years. This is one of my favorite stores, but if belk keeps hiring unprofessional people like her, then I will never go back and I will take my money elsewhere. I just want to say thank you for Karen, the store manger. She explained everything to me very politely. read more

Small selection for clothes. Rude lady while paying named Tracy. Was acting in a hurry and was questioning that we wanted the hangers. Overall bad experience read more

I went here twice for makeup and had a horrible experience both times. The beauty department is highly uneducated regarding what they are selling. I bought some lip gloss and a foundation brush, and needed some assistance finding Lancome foundation to match my skin. A woman named "Rosa" went on to show me a certain foundation she stated was oil free, I made sure to verify because my skin is very sensitive. I put it on for work and it was way too dark for my face so I went back to get a lighter shade, she then gives me a lighter shade and goes on to tell me my face looks orange? Thanks Rosa. You shouldn't be so bitter, even though you're a middle aged woman working at a department store. Horrible customer service. Anyways, I noticed after using it twice that there were bumps on my forehead starting to form. I am never going to Belks again, so I went to Ulta to see if they could help me out. They told me that the foundation she had given me did in fact have oil in it, which caused the small bumps on my forehead. I am sticking to Ulta from now on. I am disappointed that Belks would higher such a revolting individual that has such a lack of knowledge regarding the products they sell. I hope Rosa is terminated in the near future. read more

Went there to specifically get Rockport shoes. One pair on the shelf. Two employees were helping in women's shoes, a mere 20 feet away, and three employees running their mouths at the jewelry counter. The three had no customers and apparently no interest in helping customers. A couple before us waited for service and finally left. We waited and no one helped us, either. I won't go back. read more