AVOID AVOID AVOID
This salon has completely lost my trust -- not once, but twice. And here's exactly why.
I paid $200 for a hair color service with Tammy, and followed every aftercare instruction they gave me: I waited over 48 hours before washing, used color-safe shampoo, and kept the water lukewarm. Still, the color bled excessively, staining towels even days later.
I contacted Trish, the owner, and sent her multiple clear, timestamped photos showing the bleeding. Her response:
"We cannot refund without seeing your hair."
"This is the first time you've complained."
That is completely false. This was my second bad experience with this salon. The first time, I asked for a chestnut brown color and Tammy left a large section of my hair uncolored. I sent Trish photos back then, too -- so for her to act like this is the first issue I've raised is either a lie or proof they don't keep track of client concerns.
Then came this:
"Even if the manager sees the bleeding, she cannot refund."
So they expected me to take time out of my day, drive all the way back, only to be told in advance that nothing would be done. I also explained that I live far from the salon and would be spending time, gas, and energy just to hear the same excuses -- that didn't matter to them at all.
What's worse is that before getting the color, neither Tammy nor Trish ever mentioned that this shade could cause heavy bleeding or ongoing color transfer. Had I been warned, I would have never chosen this color in the first place. That kind of basic, honest guidance is what you expect from professionals -- and it was completely missing here.
Later, Trish casually mentioned:
"We have a special shampoo that will stop the bleeding."
If that shampoo existed, why wasn't it used during the appointment??? Why was I left to discover that on my own, after the damage was already done?
When I wasn't getting answers, I decided to consult with two other professional salons and do my own research. Based on what I showed them, the most likely causes were:
The dye not being properly sealed
An incorrect formula for my hair type
Incomplete neutralizing or rinsing of the color
These are foundational steps in hair coloring. The fact that I had to learn this on my own, while the salon avoided even reviewing their work, says everything about how they treat their clients.
At no point was there real concern, effort, or care. Just excuses and cold, copy-paste responses. No accountability. No fairness.
In the end, they don't care about customer satisfaction. They just want your money. I wasn't asking for anything unreasonable -- just basic accountability. But even that was too much for them. I'm sharing this so others don't make the same mistake I did by trusting them twice. read more