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    Bel-Rock Self Storage

    5.0 (1 review)
    Closed Closed

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    6 years ago

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    CubeSmart Self Storage

    CubeSmart Self Storage

    (6 reviews)

    Won an auction for a storage unit here.On my wife's birthday(it was supposed to be less than an…read morehour work) But first it took us 35 min to settle the payment when it usually takes 5. After cleaning it fully and doing what is agreed on, they refused to give my $200 deposit back, by saying that the payment for the storage doesn't show up on their end (Even though card went through, on their end they got a receipt and storage showed as paid. It wasn't enough for them, they said we are going to deduct the payment for the storage auction from my deposit ($62.25)cash even though I already paid that with my card and IF the transaction doesn't fall off, I can contact my credit card company and request a CHARGEBACK. Oh, thanks NICK, Just a great idea.... So I said no, give me my money back, they refused, withholding it without any legal reason, we are going to take the $62.25 (cash) out of your deposit, and well if the transaction goes through on your card, you can drive back 1:30h one way to get it or call us and we will try to figure something out...... I said why don't You give me my deposit back, write down my phone number and if the transaction indeed will not go through give me a call and I will pay for it, because I am pretty sure it won't fall off (and it never did, transaction was posted see screenshot). But they refused again. Over just $62.25, a large company chose not to take any responsibility. Instead, they pushed the consequences of their own error onto the customer--making it my problem to track the payment, chase down my own money, and potentially deal with my bank through a chargeback if needed. This creates unnecessary hassle and risks my time and credibility, all because they are unwilling to handle their own mistake. You took my money in cash, for no officiate reason You charged me the same amount on my credit card.

    This facility was well-secured and clean. The attendant at the Cherry Hill location was very…read morefriendly and helpful too. Overall, it has been a very positive experience at this cubesmart location. Thank you!

    Bel-Rock Self Storage - selfstorage - Updated May 2026

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