Won an auction for a storage unit here.On my wife's birthday(it was supposed to be less than an hour work) But first it took us 35 min to settle the payment when it usually takes 5. After cleaning it fully and doing what is agreed on, they refused to give my $200 deposit back, by saying that the payment for the storage doesn't show up on their end (Even though card went through, on their end they got a receipt and storage showed as paid. It wasn't enough for them, they said we are going to deduct the payment for the storage auction from my deposit ($62.25)cash even though I already paid that with my card and IF the transaction doesn't fall off, I can contact my credit card company and request a CHARGEBACK. Oh, thanks NICK, Just a great idea.... So I said no, give me my money back, they refused, withholding it without any legal reason, we are going to take the $62.25 (cash) out of your deposit, and well if the transaction goes through on your card, you can drive back 1:30h one way to get it or call us and we will try to figure something out...... I said why don't You give me my deposit back, write down my phone number and if the transaction indeed will not go through give me a call and I will pay for it, because I am pretty sure it won't fall off (and it never did, transaction was posted see screenshot). But they refused again. Over just $62.25, a large company chose not to take any responsibility. Instead, they pushed the consequences of their own error onto the customer--making it my problem to track the payment, chase down my own money, and potentially deal with my bank through a chargeback if needed. This creates unnecessary hassle and risks my time and credibility, all because they are unwilling to handle their own mistake. You took my money in cash, for no officiate reason You charged me the same amount on my credit card. read more

This facility was well-secured and clean. The attendant at the Cherry Hill location was very friendly and helpful too. Overall, it has been a very positive experience at this cubesmart location. Thank you! read more

I am very irritated with Cube Smart. When I signed up it was $96.00 in the course of two years it has increased to $118.00. Really, someone's getting greedy. I could move my storage stuff to another unit but, then I would have to pay the movers and get another unit with additional contact fees. I am sure fees will continue to rise at the same rate. You know there will never be a decrease in fees. When I complained I was told the increase was due to supply and demand. I guess I will stay until I can no longer afford it. They definitely have the whip hand. read more

We recently moved from NY to IL. Vicki at CubeSmart was a breath of fresh air. We rented three storage units. She was helpful and knowledgeable and made our experience less stressful. The facility is very clean. Would definitely recommend to anyone. read more

I rented two units while I was building. The units were clean and dry. I would recommend this location for those in need of storage units. The staff was very helpful. read more

Shane and staff did a wonderful job of getting me just the right storage for my boat. They showed me multiple units, let me measure and decide what was best for my needs. I was able to get a discount and use the storage instantly. I will continue CubeSmart as long as needed! read more