My first experience in a Big R and I like it. We came in needing some straps to hold a motorcycle…read morein place in the back of a truck, and I browsed a bit. They have all kinds of fun things, including snacks, toys, and clothing for men, women and children. I got a long summer dress for $10 (half off sale), and a top for $5, as well as a cool blanket (the type you sit on at an outdoor concert) for $7.88. This is a must go kind of place for the next trip to see the in-laws.

Some of the worst customer service I have ever received with the exception of the very nice lady at…read morethe service desk. She was new. Hopefully they wont corrupt her too. I emailed the Co. and did not get even get a response. I expect to to see them in near future on the list of failed businesses along the likes of Kmart, Sears, JCPennys etc..

Excellent staff to consult on DIY projects! They are kind,…read moreknowledgeable, and have helped me on numerous projects and have never given me a bum steer!

Usually a very friendly, pleasant experience with welcoming staff…read more Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out. It was the wrong size. I went back, telling the young man that I could not make the 1.5" part I was provided fit the 1.25" fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap. That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends. I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business. After all, isn't it just a game of matching the part? Observation skills? Maybe that just can't be trained :-/ So now I had lost the time, distance, and convenience factors (thereby wasting my client's money) of going to Do It Best vs a big box store and I had been insulted. I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store. So much for the benefits one used to find by going to the local store :-(. Truly disappointing in a store I once enjoyed going to and whose employees were always kind and welcoming. Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn't paint that I needed that day. Perhaps some employee training, education, or rearranging can help redeem the store eventually. But customer service like that was MUCH MUCH worse than no customer service at all! In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right...

Good people there. Trust Robbie to help. Good knowledge and good advice. He stocks good product…read more You cant beat plumbmart as a resource for pros and the rest of us to keep affordable.

From the owner: Electrical, Heating, Cooling, Plumbing…read more Products PVC Pipes and Fittings, Sheet Metal Fittings, Faucets, Circuit Breakers, Furnace Filters, Igniters, Pumps, Thermostats, Flush Septic Tank Treatment Brands Square D, Shark Bite, PVC, Genova, Delta Faucets, Zoeller Pumps, Insinkerator, Flush

The staff is so friendly and helpful! Even with emergency service calls, they have reasonable…read moreprices! Great place

From the owner: Winterroth Hardware Provides General Contracting to the IL Area.read more

Went to Ace in Manteno for an issue with the shower handle…read more Marty,Wayne,and Brody went above and beyond to solve the issue for me.If you want HONEST SERVICE, SUPPORT THIS LOCAL MANTENO ACE THEY ARE VERY HELPFULL. Thank you to all.

I prefer to shop at this location over the facility in Bourbonnais. This location has friendly and…read morehelpful staff. They also have a large variety of merchandise and some really nice gift items. In the summer, the garden center is stocked with many varieties of plants.

This place kicks ass. I hate retail experiences, but this is genearally anxiety free for me and I…read morereally appreciate the one stop shop here. The Stihl ripsaw I took in and expected to drop off and pick up on a later date was fixed immeditely by Mike. I love this store

Friendly, always helpful staff. Bonus for having resident birds, cats and frequent pup "managers"…read more It's always a joy to shop here.

When I'm in the Big R store in Gibson City I have walked the hole store looking for what I wanted,…read moreif I don't find it I go to the front and tell them what I wanted. You would think I was asking for a government job, they are a poor excuse for customer service. Chris Smith....

I read the reviews of Big R Gibson and feel they are way out of balance. I have been patronizing…read morethis store for 11 years. They have always been kind and dependable. I frequent this store for animal feed, hardware and misc. supplies. It's a good store. Kevin