Dear Readers,
I think it is very sad that I have to write this review. However, I am writing hoping that no one will have to go through the same situation that I went through with this company. When I mention this company I am referring to Veronica Foster/ Behind the Scene Inc/ ABC because throughout trying to get a resolution to my complaint the business name seemed to interchange, but the person that does not change is the owner of Behind the Scenes and the NC ABC membership Coordinator, Veronica Foster.
In December of 2011, I was informed that Preston Bailey would be the guest speaker at the NC ABC March State meeting. I was super excited. Preston Bailey is a person that I highly admire in this wedding Industry. The other person, David Tutera whom I had the pleasure to meet thanks to Veronica and her team. I actually had a great time. However, this time was different. I paid for my tickets to see Mr. Bailey in January but prior to making payments I notice that the dates change. I sent Ms. Foster an email inquiring about the date change and notice that the updated schedule did not mention anything about his appearance, but the event was still for two days. Therefore, I went and paid $298.00 to Veronica/ Behind the Scenes Inc. In March I went back to the ABC website and notice that the 2 day event was now 1. I contact Veronica and sure enough she verified that the event was 1 day instead of 2. I paid for a 2 day event and that was what I expected. I then requested a refund and was told by Ms. Foster that they do not give refunds for events. There was no clause stating no refunds prior to me making payments and when I made payments. I did ask Ms.Foster to provide documentations of the clause as I made copies of the documentations and Nothing stated NO Refunds.
I am very disappointed that as a business owners that this is the type of professional standards she upholds. I paid well in advance and she could have notify me of changes. Ms. Foster did not even try to resolve the issue. I feel that because she is also the Coordinator of the NC ABC Chapter there are certain things that she should be held accountable for. As a resolution I requested a refund of what I paid to her and her company as I clearly did not get what I initially paid for. The only thing I can say before making an investment in any company is to ask for referrals, check with your local BBB, and local Consumer Affairs.I did file a complaint with the Greensboro BBB and I do believe my documents are available to anyone that wants to make an inform decision. I hope no one has to go through this. read more