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    Behavior Frontiers

    1.0 (1 review)
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    1 year ago

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    Sacramento Autism Services

    Sacramento Autism Services

    1.8
    (5 reviews)
    0.3 mi

    Totally disrespected. Kathryn would not release a copy of the file, which is 100% necessary to…read moremove services. My grandson could not receive any services due to her.

    Let this review be a cautionary tale for you, the parent who is reading this and probably thinking…read moreof enrolling their child in ABA services at SAS. I'll try to make this brief and give only the facts, so that you can decide for yourself if this is the kind of program and the type of business that you want your child to be part of. On 1/25/23, at approximately 6:00 pm, my wife was on her way to pick up our daughter from SAS. She called and informed them that she was running a little late, due to a traffic accident and would be there as soon as she could. SAS immediately contacted me to ask if I could pick up our daughter instead, as they were closing and could not wait any longer. I told them that I could not, as I was working and reminded them my wife had called and was already on her way. I was met initially with silence, then reception informed me sternly that we would need a parent training session with the director, Dr. Katherine Buchanan before we could even bring our daughter back in for her therapy. My wife picked up our daughter at SAS at 6:15 pm. The following morning, I called SAS to find out why we needed a parent training session due to ONE late pickup. This was the only instance of a late pickup we ever had. Reception had only one response: 'Dr. Kat (Katherine Buchanan) needs to have a parent training session with you.' 'Why?' I asked, I continued to get the same response. I even asked if I could simply speak to Dr. Kat over the phone to try and smooth things out and decipher why this drastic measure was imposed upon us. No luck. Reception informed us that our daughter's services would be paused for 2 weeks, due to this one minor instance of picking our daughter up 15 minutes late. We tried several times to speak to Dr. Kat in person over the phone, but access was blocked by reception every time we called. We then started communicating with Dr. Kat via email. We mentioned to her that without any phone communication from her, we lose trust. We've had phone conferences with her before and we were confused as to why we can't do this again. We asked if there was another reason beyond picking up our daughter 15 minutes late that we have to have a parent meeting. Nothing more was said other than we needed to have a parent training session. Sounds ridiculous, right? It gets better. Previous to this, we inquired via email about a parent training portal that we could have access to, in order to stay on track with our daughter's progress. We never got a response to that. We also asked for a policy and procedures list and that was also met with silence. We could have benefited with a treatment plan, being shared to manage everyone's expectations. The education system uses an IEP, Alta Regional, uses an IPP. Goals are stated and steps are listed out as to how the goals will be achieved. The family signs this document and it is distributed so that all parties are on the same page. We received none of this from SAS. Due to the complete lack of communication, lack of trust and unprofessionalism, we decided to pull our daughter out of the ABA program at SAS, after only attending there for 7 WEEKS. To sum it all up: We felt like we were being aggressively penalized for something that happened one single time, without any warning. A late pickup by 15 minutes. Reception blocks access to the director, thus resulting in the breakdown of communication. Things like a treatment plan, parent training portal, policy and procedures were NEVER given to us. Even after asking for them several times. The therapists actually here are super sweet, but management is deplorable. This was our experience.

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    Sacramento Autism Services
    Staff Christmas party 2017 at Bucca
    Staff Christmas party 2017 at Bucca
    We are pleased to announce we will have service dogs available in 2019.

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    We are pleased to announce we will have service dogs available in 2019.

    Behavior Frontiers - behavioranalysts - Updated August 2026

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