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    Beepboop Spanish-Learning Community

    5.0 (1 review)
    Closed 9:00 am - 8:30 pm

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    2 years ago

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    Regent University

    Regent University

    3.2(46 reviews)
    1.3 km

    I was advised to sit on this review before posting it but even after waiting I'm still disappointed…read morewith the level of service I received from the Welcome Center and Michael K. Hendricks at Regent. Without going into too much detail have you ever had the feeling that someone just doesn't want to help you. That was exactly the vibe I got. I was trying to assist someone with a relatively minor issue but instead of providing clear guidance I was met with vague responses like We can't help with that or Let me reach out to someone who might be able to assist. Eventually they brought in Mr. Hendricks but unfortunately he was no help either. I couldn't tell if he genuinely didn't know how to assist or simply didn't want to. His suggestion was to have the person in question contact him directly, which we did one min later. The person called multiple times, left messages on both his business line and mobile, and even followed up via email. No response!!! The lack of follow through and willingness to assist was extremely frustrating and left a very poor impression. Please don't advise to be a military friendly school if you are going to treat people like this. Help fix the issue not make it worse or give us a run around, do better!!

    I waited to post this review, as I did experience tons of positive interactions with the University…read moreprofessors. My consistent issue was with the Business office each semester. I later was told by university staff (in 2024) that there were only two people working in the business office. The lack of man power accounted for the long or non-existent communication times. However, the business office is not why I am writing this review. As of 02/27/2026, I am 4 credits away from graduating from Regent University. I was originally scheduled to graduate last summer. This is my second master's degree, so I am paying the majority of my tuition out of pocket. Up until February 2025, that was not a problem. I am self-employed, and in February 2025 I had to make two trips back home as my father was diagnosed with cancer and quickly passed away, causing me to miss working half of the month of February. I believe my GPA is around 3.78 and the semester my father passed I still received over a 3.5 GPA. I fell behind on most of my bills due to being off work and having extra travelling expenses on two occasions in less than 30 days. I applied for scholarships and all to no avail. Since I was so close to graduating, I was told by either the financial aid office or the business office to reach out to the head of my department to see if they had any additional departmental funds that could assist with my overdue balance, which was under$1500. I sent an email and heard nothing for a couple of months, after a follow-up email I was told to submit a scholarship application (although the date for the scholarships had passed) so that they could have basic information and demographics to try to find a donor, alumni, or any other scholarship or grant that they could find to assist me. I submitted the application and sent an email informing my contact that it was submitted in August 2025. As of 2/27/2026, I have heard absolutely nothing, and my balance has been submitted to collections. As a student in good standing, who is already working and excelling in the industry in which I was obtaining my degree in, and only 4 credits away; I expected some form of communication, even if it wasn't favorable communication. It saddens me that I got so close to graduating and after asking for assistance (something I don't do personally), I was ignored and treated as a stranger, not a student who never had issues paying my tuition for two consecutive years. This situation has added sadness to an already devastating time. It really is unfortunate added to the frustration of dealing with the understaffed business office during my time as a student. These experiences have left a very sour taste in my mouth for a University I once loved and spoke pretty highly about.

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    Beepboop Spanish-Learning Community - language_schools - Updated May 2026

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