just now New…read moreRecently, I lost my wedding ring which had never come off my finger since the day I was married In June of 1989. All I can say is that I was pretty distraught at the time because I never thought that I would be able to replace it exactly. Then I remembered great experience I had A few years ago when I had to resize some jewelry at this jewelry store. Luckily, my wife's rang was the same as mine so we took a few pictures And sent them to this jeweler and magically they were able to replace the ring with an even better model. All I can say is there is one word that tells all about this jeweler and that word is quality. Check out the picture below.and you will see what a great job they did helping me to replace this very important piece of jewelry that never came off my finger for nearly 35 years. All I can say is the ring that they made for me is better than the original and when they say they make custom jewelry, they don't just make regular custom jewelry. They make stupendous custom jewelry. That said, I am telling you go to the showroom and talk to Amina because she is a superstar. Before you buy any jewelry check out what they have to offer because everything they have is unique and of very high quality. I was very sad when I first reached out to them, but they may be very happy with the quality of product that they created from scratch. Check out the picture below for proof.

I'm truly sorry to write this review, but my patience is gone. I have had continuing issues with…read morepoor communication - calls and texts not being returned, prices not being provided, etc. It hasn't been just once or twice and it's unprofessional and uncomfortable to have multiple pieces of jewelry there and no one replying. Over a week ago I received apologies but it is still happening. It only takes a few minutes to reply - saying you are busy is not an acceptable excuse. Additionally, one item was not completely repaired the first time. Frustrating. It's disappointing to read good reviews and have this kind of experience. I've left another message and sent another text - PLEASE reply so that I know what is ready so I can pick up my jewelry.

Short version: Highly, highly recommend. Not at all pushy. Extremely knowledgable jeweler with fair…read moreprices. Long version: My fiance's family has been coming here for years. Joe Musto helped my fiancé design my engagement ring, which is beautiful. It's simple, classic, and meaningful. (Three stones, one side stone came from my grandmother, the other side stone came from my fiance's grandmother.) Then it came time to pick our wedding bands and I had the most difficult time selecting the right one. I came in several times and asked soooo many questions. I'll be the first to say I was a major P.I.T.A! Joe was not only extremely helpful, but also genuinely pleasant. He greets everyone with a big smile. He never pushed me in one direction or another, despite price options ranging from $1,500 - $4,000. He just gave honest and direct advice when asked. He went out of his way on more than one occasion to make sure I was happy and I'm so grateful for that, as I'll be wearing these rings for the rest of my life! Mustos will be the only jeweler I go to from now on!

I wanted a duplicate of my wife's Dimond engagement ring made as she had lost hers…read more Leah asked for pictures of the ring, she then had a wax copy made so that I could see what the finished ring would look like, so I was confident the finished ring would looked like the original. The finished ring was perfect the Diamonds are set perfectly My wife thought it was her original ring I (and my wife)could not be happier with the quality and service I received See for yourself

Very nice people. Repaired my wife's watch. Excellent work. They are very thoughtful and…read moreconsiderate.

Harry and his son do amazing job. I've been doing business with Harry for over 35 years. very…read moretrustworthy very confident great artist when it comes to designing jewelry.

Winchester jewelers are the best around. We purchased our wedding rings and had Dick create an…read moreengagement ring personalized for us from my husbands grandmothers ring. Every step was effortless and Dick gives excellent advice and does gorgeous work. You cannot find a better establishment.

Imagine our surprise to learn that a birthstone that I purchased from Dick Malcom back in the mid…read more80's for my wife Ruth was judged to be a fake by two Jewelers in Orlando when we went in to have the stone, an Aquamarine, (or so we were told) re-polished. The only time it left our sight was when Dick had it to remove two diamonds from the sides, that we're bothersome to Ruth's adjacent fingers. Either we were sold a fake or it was substituted during that service. I don't recall what we spent on the Aquamarine, but our local jeweler said it would be $35. to replace that fake stone. I know that it has been a long time, probably 30 years, but we just found out today that it was fake. Like most other local business people in Winchester, we trusted Dick for many of our jewelery purchases for years. This is such a disappointment..

I wish I could give a 6 star rating! I went in knowing very little about the world of diamonds,…read moreKirk spent so much time with me and made sure I was comfortable and informed to make the best choice for myself and my future wife! He never pressured us in anyway and was an invaluable resource, I was thinking about buying online but after I met Kirk the first visit, I knew that I wanted his help in taking this exciting step! I really can't say enough good about him and how wonderful he made the entire experience. If you are feeling overwhelmed go see Kirk, and he will make sure you are taken care of and get the most perfect diamond!

From the moment you walk in, the experience is first class -- from the doormen to the sales team…read more I had the pleasure of working with Dave to purchase my first luxury watch, an Omega Speedmaster. As a first-time buyer, I truly appreciated the time he took to educate me on the history, movement, and details of the piece. I left feeling confident and well informed, not pressured. Since then, I've stopped in a few times, and Dave is always welcoming, happy to talk watches, and generous with his knowledge. On days he wasn't available, the rest of the team has been equally professional and accommodating. Lucas was excellent as well -- he took the time to walk me through several Rolex models and clearly explain the differences between them. He is always very welcoming and I look forward to working with him as well. I'm looking forward to continuing the relationship and, hopefully, purchasing my first Rolex when the call comes in. - JM

I had inherited a gold one-dollar coin (as a pendant) from my mother-in-law, and brought it in to…read moresell. The owner reviewed it carefully and gave me a very fair price. The rest of the store had amazing stock - he showed me a 1923 Monroe Doctrine Centennial commemorative half-dollar coin, with two faces on the front (I'd never seen that) and on the back, North & South America drawn in art-deco fashion as two people - fascinating! I plan to go back soon, with my coin-collecting husband.

I started collecting coins in 1962. I have started trading silver coins that I've found in…read morecirculation for common-date silver coins missing from my collection -- offering a dealer a 20% commission: i.e., I pay 60 cents in silver coins for a half dollar or two quarters that I need. I recently called this dealer and asked if he would consider doing that. The employee who answered the telephone told me to come to the store to discuss this offer. When I arrived the store was empty except for the owner and another employee. After I explained my offer, the dealer brusquely responded "Not worth my time!" Thinking that he might have mistaken that I was referring to the valuable coins in the display case, I clarified that I only wanted him to consider trading any silver coins that did not have numismatic value (sometimes called "junk silver"). He repeated "Not worth my time!". I pointed to his employee and asked if that fellow could help me. The owner brusquely replied "He works for me. No!" Finally, I asked if he buys Kennedy half dollars that contain 40% silver. The owner said that he did -- but he would not tell me how much he pays because "the spot price of silver varies each day." (In fact, it generally varies by only 1-2%.) Of course this coin dealer has the right to decide how to conduct his business. But he was so unpleasant that I won't return there to buy or sell coins. I previously have told local bank tellers that if they encounter a customer cashing in a coin collection that they inherited, they should advise that person to go to the coin dealer in Stoneham and learn the value of that collection. I will change which dealer I tell bank tellers to use.

This is the 2nd time I've had excellent, quality service from this jeweler. High quality and very…read morereasonable prices. Forget the big jewelers with the high overhead, the cost of which is passed down to the consumer. Highly recommend Simms.

The couple were attentive, patient & genuinely caring about our needs. We're from San Diego, CA &…read morevisiting family in Wilmington, MA. Sister's hubby (in SD, CA) found this place on Yelp & asked us to stop here for the wifey to make the purchase of her choice.

We've been customers for 30 years and highly recommend this jewelry store. Artie is always super…read morefriendly knows us by name. Anytime my husband buys jewelry for me. It's from there. He's very approachable takes his time explaining things and has really gotten to know me and my style.

The service for repairing watches including luxury ones is outstanding…read more Also the range of jewelry products is very good. The owner and his daughter are very knowledgeable and experiences. They are also ready to help pick out exceptional gifts.