Let me start this off by saying that I am not someone who writes a lot of reviews but I had such a…read morebad experience that I felt the need to warn any other brides from feeling as defeated in their bridal appointment as I did. My appointment was this past Saturday. My experience at this bridal store was horrible. When myself and my party entered, we were told to pull some dresses that we liked while we waited for my consultant. My consultant told my party to "calm down" with all the picking after they chose 3 dresses and never introduced herself to my family. My consultant at didn't seem like she was listening to any of my preferences. The situation seemed like she was choosing dresses that she liked. Throughout the appointment, she continued to pull dresses that were, over budget, the wrong material ( she kept pulling dresses with so much tulle) and overall not my style that we discussed. Every dress she pulled was either 6 sizes too large or 4 too small so I was unable to get an accurate depiction of what the dress was going to look like on myself. I am not a picky person but it truly was awful. Every critique I had about the dress, was followed by her saying that it could be fixed with a strap or removal of beads, or a completley changing the structure of the dress or some other very expensive alteration. While I did appreciate her trying to fix the problem, she never differentiated from the style of dress that she pulled ( that were huge, heavy and had about 15 layers of tulle). My consultant never helped me by adjusting any of the dresses, ( she also never helped me put any of them on either). She never helped fluff the train or hold it so I could walk. My future mother in law had me attempt to tuck the material between my legs to see what the dress could look like on her knees. Her reaction to my family having to help was was very aloof. She also didn't seem like she had a very good knowledge of the inventory of the store. She would leave me on the stage in a dress that was very uncomfortable for several minutes while looking for "just the dress" and return with the exact same style that i had told her I didn't want. I stated what I wanted several times to her. I didn't even leave the dressing room to show my party a few of the dresses and she would argue with me. The last and perhaps the largest issue I had was that all of the dresses either myself or my guests chose were continuously intentionally placed to the back of the rack to try on by her. When my mother and cousin moved them to the front, she moved them to the back again and seemed annoyed. When my mom asked " can we please see her in this dress?" after about the 9th dress that I didn't like , my mom was ignored and was given a sour attitude. This was my second bridal appointment ever trying on a wedding dresses and I can tell you that if I hadn't had such a positive experience at the shop i had been to earlier in the day, I would have been in tears and this would have ruined the bridal dress experience. I'm writing this review based off my terrible experience in the hopes that the shop management will read it and make some major changes in how they treat their customers.

I just ordered my wedding dress from Tiffany's Bridal. I am a plus-sized bride, and was initially…read morenot looking forward to shopping for my wedding dress. I was terrified and walked into my appointment already feeling defeated and like I would have to just settle for anything that fit. Sharon, the owner, worked with me directly. When I walked in, I was surprised to see that she had an entire rack filled with beautifully diverse dresses of all different shapes and styles that were in my size. I tried on many different dresses and she was so professional, compassionate and kind to me. She never once made me feel like I would have to settle for simplicity because of my size, instead she guaranteed me that we would work together until I found my dream dress, and she did just that. She treated me and my family with such respect, and made me feel so beautiful and special, and she even helped me come out of my shell and have a bit of fun! She threw accessories and creativity at me with each dress to show me that any of the dresses can be made even more unique with some fun additions. My dress is more beautiful than I ever could have hoped for, and I absolutely cannot wait to marry my best friend wearing it. I am beyond thankful and proud to now be a Tiffany's Bride!

Oksana did an absolutely impeccable job tailoring a formal gown to fit me like a glove. The dress…read morewas for a wedding that had been postponed for a year due to the pandemic, and when it was finally time to wear it the dress didn't fit. I was warned that a new dress would be cheaper, but I didn't want to risk it not arriving in time or the sizing still being not quite right. It was well worth the cost to have the dress fit perfectly. Oksana instantly saw the problems and got to work when I arrived at her shop. It took 45 minutes for her to pin everything in place, and I really appreciated her thoroughness and focus. In the end she had to hem it and take it in significantly at the waist and under the arms, which involved multiple layers of different fabrics, removal and reapplication lace appliques and an attached belt, and reshaping the entire top. She priced out each individual alteration so I knew exactly how much it would cost for each step. The turnaround time was very fast for how much work she had to do and how busy her shop is, and when I came back to try it on it was perfect. I received many compliments and plan on wearing it to future formal events.

I needed two formal outfits altered for an Alaskan cruise and she was hesitant to promise delivery…read morein four days but she worked me in. I will be honest it was expensive but it was quality work and they fit me like a glove and not to be vain but they look great on me.

Street parking is available or parking in neighborhood adjacent or parking lots…read more I always love coming here when I'm in Richmond. They have a great selection of dresses and seem to change their options decently. The workers have always been nice and attentive and helpful with giving suggestions. I've always been able to find dresses when I have an occasion and the prices aren't too bad.

I made an appointment for 10 am. I was greeted immediately by a wonderful young woman who went…read moreright to work. I'm sorry I don't remember her name. Everyone in the store was quite friendly. I never felt embarrassed or body shamed. I was really worried about that. She took pictures and didn't rush me. For mothers, like me, it was a great experience and I highly recommend this store.

By far the worst experience I've ever had with a tux rental. Got my measurements completely wrong…read moretwice, tux fit terribly, and three of the seven groomsmen in the wedding had similar or worse issues. When we called them to find a solution, the employee who picked up immediately went on the defense, said "it's not our fault," and didn't even offer to help us find a solution until someone finally convinced them to help out. Rent your suits or tuxes from literally anywhere else.

I did not buy anything but I did need to stop in here for assistance and the associates were…read moreincredibly helpful!

Very friendly and helpful staff and a lovely collection of vintage pieces! I found some great stuff…read moreon the sale rack for crazy deals and would definitely return! Very cozy atmosphere too!

The selection of clothing here is excellent and they have very friendly and knowledgeable staff.read more

Gives us a great deal and fixed my work jacket. The inside lining was longer than the outside…read morematerial..

Never had a problem for over 10+ years. This the only cleaner I use. The turnaround for my clothes…read morequick and fast.

Bygones is one of those unique places that you just have to experience for yourself. There are so…read moremany beautiful new and vintage things to see. Their front window is a work of art and a throwback to a bygone era. Stop in and buy a gift for your sweetheart and a little something for yourself

This place is incredible. What a selection of fun and very unique clothing. You could really drop…read moresome coin here. A little pricey, but mostly reasonable for these very interesting and unique vintage finds. Just wow! My boyfriend got a shirt and I had to stop myself from buying sooo many dresses. Great place! Definitely worth a visit. We plan to come back in the future. Staff seemed very nice and helpful as well. Cool place overall.

Trinh is lovely to interact with. She tows a good line between your request and her…read morerecommendations. My suit and my partner's jumpsuit turned out perfect. Thank you Trinh!

I cannot recommend Trinh's Alterations enough! Over the past two weeks, I've brought in a variety…read moreof items--everything from a jean skirt to delicate pieces like a silk bodysuit, a hat, a silk romper, shorts, and even sweatpants--all needing different kinds of adjustments. Trinh is incredibly efficient in assessing each item and determining exactly what's needed. Her turnaround time is impressively fast, and thanks to her, I now have everything I need for spring! What truly sets Trinh apart is her honesty and expertise. Today, I went back for the third time, bringing in a recently purchased vintage leather jacket that I thought needed tailoring. Instead of just taking on the job, Trinh carefully assessed the fit and showed us that if worn at shoulder height, the jacket was already perfect. She was upfront in saying she wouldn't feel comfortable altering it because it truly didn't need to be tailored. That level of integrity is rare, and we left feeling so grateful for her honesty. I plan to come here year-round for all my families tailoring needs. If you're looking for someone who is skilled, efficient, and trustworthy, Trinh is the best!

I came here at the recommendation of a friend. It's coming up on boot Season again and my absolute…read morefavorite pair desperately needed to be resoled. He took a look at my boots and recommended capping the heels as well. Overall, the price was what you would expect from both of those services. I was given the turnaround time (2 weeks) and expected ready day. I would've preferred to get a call, but I saw the hallway full of work, so I guess it stands to reason no news is good news. My boots were scheduled to be ready on a Friday, and I went to pick them up the following Monday. The woman who greeted me didn't recognize my name, but found my boots with the ticket. I have an active job, like 11k steps the other day on these boots' test run. They held up beautifully and I'm so happy I got them restored. Great job!

They helped me fix a diaper bag zipper that was overall unfixable. They thought of something new…read moreand it worked! They also resoled my husbands nice boots and they are even better than purchased now.

my experience was absolutely amazing!! responsive and top notch customer service. when I needed to…read moreadjust my subscription Devon was extremely accommodating and prompt. I recommend 10/10!!

From the owner: Brooks Stitch & Fold delivers premium laundry services designed for convenience, quality, and…read moretrust. From pickup and delivery to expert wash, dry, and fold, we handle the details so you don’t have to. Our mission is simple: give you time back so can "Do Life, Not Laundry."