I just recommended this custom mattress maker to a friend and within a week he purchased and has…read morereceived his new mattress. I purchased mine seven years ago and love it. Thank you Vladimir (owner/sales) Catherine

I recently had an experience with a local business that anyone interested in buying a mattress…read moreanytime soon should read. My wife and I are not the smallest people we know by far. In the last 9 years we have gone through 2 expensive mattresses. One that cost over 2,500 dollars. We couldn't believe that we again needed a new mattress. Several trips to the chiropractor later I began to believe we in fact needed a new one. I had been given advice to go see these "2 guys" in Feeding Hills Ma SIGMA Mattress. They owned the small company that built them by hand. After stopping in and speaking with Alex I felt very comfortable that he knew what he was doing. He cared about my issues and would help build a mattress specifically for our needs. I brought my wife back with me and she got to test all the different options and see how they were all made. Where can you do that? Not in a strip mall store. Anyway our custom mattress was delivered within 24 hours and we couldn't be happier with the product and the service we received. Best of all...HALF what all those guys in the paper and TV! No kidding, HALF! We were so pleased that's why I felt compelled to write this review. I also feel good that our money is going to stay right here in the Valley! Thank You Alex& Jim at SIGMA Mattress!!!

Very good experience with Yankee. Needed a mattress on the same day I made first inquiry. A few…read morehours later mattress was delivered. I thought what better service and quality one can ask for? Would highly recommend giving Yankee a shout if looking for one of their products.

I purchased a queen firm mattress in 2024 because the store had good reviews. A small locally…read moreowened company sounded great to me. I paid 3k thinking this will probably be the last time I will need to purchase a mattress. I went to the store in Agawam MA. I wasn't sure which would be the best choice but I ultimately chose a firm. The showroom display seemed firm but did have a bit of spring to it so it seemed like it would be comfortable. They made the mattress and delivered it as well as took the old mattress away. That first night I had put on the mattress protector that I purchased from them which they said would be required to keep under their warranty. I was worried because this mattress was literally ROCK hard with no give at all. I slept on it that first night and woke up in the worst pain I've ever had sleeping! Neck, back and shoulders in so much pain! I immediately went back and told them and asked to exchange it for a softer mattress. I spoke to a man there that was the store manager I believe but not sure to be fair. He asked if I had slept on the mattress and I said for one night with their mattress protector on. He then told me they would not take it back or exchange it because I said I had slept on it once that first night! He said he can't sell it now because of that. Im not sure how someone can tell if they are even remotely satisfied with a purchase from them if I didn't at least try it though I could tell it was beyond firm once they installed it. I was told the only thing they could do for me was add a bit more gel cushion to the existing mattress but that the main build and firmness could not be changed and refused a refund or exchange for a softer mattress. I was left with no real choice on a 3k mattress i had just purchased so I said let's at least try that. To which I was charged an additional amount over $200 more. It basically remained an extremely firm mattress that I had paid even more for at this point. There are MANY mattress companies that have satisfaction guarantees but this company does not! I have had pain now for much of my mornings and had a spare bedroom with a cheap but new mattress that I bought from Amazon for UNDER $200 because it really wouldnt be slept on. Well guess what. I gave up waking in so much pain that I am now sleeping in my spare room on my $200 mattress and have not once woke up in pain. I am going Mattress shopping tomorrow (elsewhere) so i can start sleeping in my bedroom again where I will likely drop another 1.5 to 2k for a mattress i can sleep on and a satisfaction guarantee. I have been so upset by this experience and the money I wasted with this company that it has been hard to let it go in my mind. I have steered a good friend in the market for a mattress to anywhere besides Yankee mattress and everyone I know in life has pretty much heard my story at this point. Before I make my new purchase and watch them haul away a brand new expensive mattress I felt that I might feel a bit better sharing my experience so others dont make a mistake with their own expensive purchase. Having shared I can now say that I dont feel better, just cheated. Life is about learning lessons along the way. I guess I can chalk it up to a lesson learned. But it doesnt feel any better and finding a mattress I can sleep on just cost me a lot more money than one should have to pay. If you want a company that cares about customer satisfaction I would avoid Yankee Mattress

Their support team does not respond. I've been asking for a repair, and willing to pay for it, for…read more9 months. I've texted, called, and emailed. I usually do not get a reply. I've politely asked to speak with a manager to see what is the issue - silence. I do not recommend this vendor.

We bought a metal bed, we started to set it up, and when we opened it from the package the metal…read moresupport was broke. 0/10 the worst.

We were impressed with the huge variety of furnishings! We were greeted and service was top notch…read more Nobody hounded us allowed us to walk around and view different items so we could find the best value that worked for us! We settled on an amazing sectional and it was delivered within a week!! I can't complain on bit!

I bought a sectional through them. I leased through their Acima program at time of delivery…read moreone-piece didn't fit so I returned it immediately that day. Now they are saying I still have to pay for it!!! NEVER AGAIN!

I have been meaning to write this review for some time but it kind of took the back burner because…read moreI normally only write reviews for restaurants. I am finally going to take the time because the customer service I experienced was exceptional. I stopped in looking to buy a pillow that would fit my need of alleviating neck pain. Lisa who was the store associate took the time to go through many different options with me and explain the benefits of each pillow until i found the one that was perfect for me. I have to say that customer service was excellent and will return for a bed soon.

DL helped us out along with my parents on finding a new mattress. I was unaware that they also sold…read moremattresses for RVs! Such a lifesaver because we were looking for a new one. Large selection and options in stock and with only having to wait two days to have then deliver (and set up), could not ask for a better value. Will recommend this location and associate from hear on out.

I got a Bassett sectional sofa through this location over 6 years ago, and it's still going strong…read more The fabric is tight knit and the cushions are holding their shape in spite of my family nearly living on this thing since it came home. In store the salesperson was friendly, and did not push husband and I around as we wandered the store figuring out our needs. Ordering and delivery were straightforward, too.

No pressure but helpful salespeople! Let us wander but assisted when asked! Offered good advise but…read moredidnt push ! Lovely selection of recliners!

Today Wednesday Feb 12, 2020 just looking to check out different beds to suit my comfort. The…read moremanager Anthony Settembre help explained clearly on a few different typed of beds. The first one he showed me was a Alcove Hybrid Plush Matt he had me at hello I didn't need to try out other beds even though I did to feel the difference. Anthony went over the monthly payments with me and it was a little more than what I wanted to pay. So he called his boss and I got my adjustable bed frame free which brought my monthly payments down to what I can afford. Thank you Anthony Settembre for making everything all possible today and looking forward to sleeping in my new Alcove Hybrid Plush bed this Sunday. Diana Wescott

We recently moved to the area & in search of a new mattress. My fiancé & I have differing opinions…read moreon mattress type, so we expected this to be a difficult decision/agreement to come to. When we entered we were greeted by Melissa, and she couldn't have been more of a blessing to help facilitate this process. After asking us our preferences and sleeping styles she guided us to what ultimately was the mattress we bought (first try, first recommendation)! She had us try an arrangement of other mattresses to be sure, but there was nothing topping the first one. Plus, she guided us to the mattress that had a better deal (only change was the pattern of the fabric on top). Melissa was informative, helpful and made the whole mattress shopping experience rather enjoyable, a phrase that few say I'd imagine. She also helped recommend us to other stores in the area for items we needed (furniture related) since we're new to the area. Great experience from beginning to end, stop by & ask for Melissa-you won't regret it.

Beware -- unprofessional and dishonest business practices!…read more I wish I had seen all the negative reviews about this company before making my purchase, because my experience with Dan Wells at Affordable Mattress and Furniture was almost identical to several others. I called ahead to let Dan know I was interested in a couch and ottoman, and he confirmed they were available. When I arrived, however, he had already sold the ottoman and only the couch remained. I told him I wanted both pieces, so he said he would order another ottoman. When the delivery finally happened, it was raining -- and not only did they arrive without the ottoman, but the couch was completely uncovered, leaving all the cushions soaked. I had to set them up myself and dry them out before use. Even worse, during the delivery they caused significant damage to my stairwell -- including the walls, ceiling, and door frame. I took photos and videos immediately and contacted Dan right away. Instead of apologizing or taking responsibility, he was condescending and defensive, immediately accusing me of lying and claiming that "there's no way his delivery guys caused all that damage." He insisted the damage "must have already been there." This was absolutely not true. He promised to come inspect it himself and said the ottoman would be in "tomorrow or the next day." Weeks went by -- no ottoman, no visit, no call. I had to repeatedly chase him down for updates. Every time, he had a new excuse: "We're so busy," "the ottoman is heavy," or "my repair guy is in high demand." After months of delays, he finally showed up on July 20th -- more than two months after the original delivery -- with his "painter" to "look at the damage." Again, his tone was condescending, suggesting that "not all of that could have been from his delivery guys." After that visit, I heard nothing again for weeks. By September 13th, I had to reach out yet again, and the same excuses followed. As of November 11th, it's been over six months, and nothing has been repaired. He has stopped responding entirely. I told him not to come back into my home and asked for a simple $200 refund of the delivery fee so I could pay someone else to fix the damage. I even sent him my Venmo -- still no response. To make matters worse, I've noticed a disturbing pattern: for every negative review about this company, another suspiciously positive one appears soon after, contradicting the complaints almost point by point. Dan Wells and Affordable Mattress and Furniture have shown no accountability, no professionalism, and no respect for their customers. Between the damaged property, months of excuses, accusations of dishonesty, and lack of any resolution, I would strongly urge anyone to take their business elsewhere.

Best Place to go for all your furniture and bedding needs …read more Ask for Dan he's the best! Always so helpful.

By far the best experience buying a mattress I have had…read more Shopping for a mattress can be extremely daunting, so many options, so many price points. It can be confusing. Thankfully Anthony was extremely patient and knowledgeable. He knew exactly what I was looking for and gave me multiple options, multiple price ranges to choose from. He was very patient with me and my wife. No pressure, which was nice. No attempts and upselling me with things I didn't need, he laid out options, explained the benefits, and allowed me to make my own decision. 10/10 would recommend this location. Definitely go see Anthony. This location also price matches.

When you go shopping here be prepared to enter a used car sale mentality. Shawn the manager acts…read morevery nice in person. But don't trust the pricing. The store is just sleazy. I had to spend many hours trying to be refunded for their pricing promise. Make sure you want this bed! It will cost you a lot if you don't. Also, they don't tell you, you can't bring back the bed until you had it for 30 days. They are working on commission, so they are going to try and sell it to you for as much as possible!!!!! Just beware when going in here. I had many arguments with Shawn and another district manager. They promise to do this and that but you have to follow up, follow up and follow up. It was exhausting. Also, don't buy any bedding, pillows or accessories here. Buy them at places where the return policy is easier. I have never had a problem returning bedding or pillows to kohls or target. As long as it is within their return time frame.

Alright, let's see how much I can remember from my original review that I sent to their site and…read morethey won't post (AF doesn't post reviews below 4 star) My dishwasher purchase is my first and last from American Freight. I bought a scratch and dent unit and, despite their final sale policy, I was assured that AF performs in-house tests and the units work as intended. After hooking up the unit and checking all ports, the dishwasher leaked. There was a seam in the drum that was damaged or defective and was leaking water from the side panel. IF they actually test ran this unit, they would not have been able to miss this leak. I called AF 4 times that day because of this issue (I called a 5th time because of another question that never was answered). Call 1: I tell them the unit is leaking from the side panel, not a port. The associate, J, doesn't have an answer and the manager was on break so they would need to call me back. I wait an hour and call back (break should be done and I haven't heard anything) Call 2: J tells me to call KitchenAid because the unit is still under warranty. I know from working in manufacturing that this isn't KA's problem, but I call anyway. KA tells me that the warranty doesn't cover this issue. I call the store back. Call 3: I tell J that KA doesn't cover this issue. He tells me he needs to talk to the manager and will call me back. I wait a few hours and call back. Call 4: I ask J, he answered, what is going on. He states they are working on trying to find me a comparable replacement unit and will call me when they find something. Why didn't they call me to tell me this? Who knows. Well, that was 3 weeks ago now. I haven't gotten 1 phone call from them. They have my information. I was left with a dishwasher that doesn't work and I am not allowed to return. They just told me what I wanted to hear and completely blew me off. AF offers a warranty and I can't imagine that they help ANYONE with issues with how my experience went. These calls were 2 days after I bought the unit. If you are looking for scratch and dent appliances I highly recommend Western Mass Appliance (they didn't have any KA's in the weeks I called them) they are a small business run by local people.

We bought a dryer online and paid for it in full. We were on the way a 2 hour drive from us . We…read morewere calling to ask if it was going to come in a box. When the employee asked us for the order number, he said that they no longer have the dryer, even though we had already bought the dryer and it was ours. He said that the dryer was canceled two days after our order so we are assuming that they sold our dryer to somebody else sold our dryer to somebody else and didn't give us our refund or even have the decency to call us or send us an email to let us know that they canceled our order. Very unprofessional.