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    Bed Bath & Beyond

    2.0 (5 reviews)

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    Grand Home Furnishings

    Grand Home Furnishings

    1.9(13 reviews)
    0.7 mi

    1. I purchased an electric reclining chair in March of 2025. It's February of 2026 and it has…read moreinexplicably lost power. La-Z-Boy said I must contact the retailer for warranty claims. I called and was told to file a claim against the protection plan that I had purchased at time of sale. I had hoped to save that in case of a toddler stain, but the person from the store told me I would have to pay $125 just for someone to come look at the chair and tell me I need a new cord. It was over $1500 for the chair. Never have I heard of such a thing. BUYER BEWARE. 2. My parents purchased a twin sized bed with a trundle and two mattresses for my son. They added the set to a furniture purchase for their home, and since the store would not deliver to two locations, we had to transport the bed and mattresses from their house to ours (despite paying for delivery). Fine. After we moved and assembled the bed, we opened the mattresses and put them on the main bed frame and the trundle. However, when pushing the trundle back under the main bed, it did not fit. We went to the store to inform them that they sold us a bed with an accompanying mattress that did not fit. We assumed this would be a situation where they would apologize and deliver the correct mattress for the bed as soon as possible. Instead, a different salesman approached us with a childish grin and piece of paper signed by my dad and said, "We did not sell you the mattress. You purchased it." We laughed, because obviously this was a joke, right? We came to a brick and mortar FOR the "Sales Experience", isn't that your last leg to stand on against Wayfair? When he didn't follow up with a "Just kidding!" I said "Are you fu*king kidding me? This is not how you do business. No, I want a mattress that fits the bed I purchased, not to buy a third mattress." He then threatened to call the police. Never in my life have I been in trouble with the law, nor has anyone threatened to call the police on me. I was shocked and angry - I was not violent, irate, or acting in a manner that warranted law enforcement intervention whatsoever. We left mortified, but I had to reenter the store to retrieve my son's missing shoe. The manager approached saying he was on the phone working out some kind of deal where I could take a used floor model if I brought back the original because it could be sold at a warehouse. He did not apologize, wore an expression of distain on his face, and maintained that this was my fault as he showed us a selection of "bunk and trundle mattresses" - exactly what the original salesman should have done. I do not work at a furniture store, therefore I did not know that this category of mattress existed. The salesman at the phone store wouldn't suggest I purchase an iPhone case for my Pixel phone... This was their error, and rather than taking accountability, they blamed me, treated my family like trash, and gave us a used mattress as consolation. Good luck surviving the retail apocalypse.

    Very nice sales people, we are taking delivery of our couches tomorrow so add more of a comment…read morewhen we get our couches and coffee table.

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    Bed Bath & Beyond - kitchenandbath - Updated May 2026

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