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BECU credit union

3.3 (32 reviews)
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Services - BECU credit union

Personal banking

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Reviews With Photos

Karla, BECU representative
Eduardo L.

My wife and I came looking for assistance at this branch and Karla was super helpful. She helped us with enthusiasm and was very knowledgeable. Thanks Karla!

Convenient 24 hour ATMs
Jo L.

BECU has AMAZING customer service. We opened an account with them when we first moved to the area and they were really friendly and helpful with pointing out what's local. They made signing up with them super easy, answered all our questions. When the fiance lost his card, they were also really helpful with getting him a new one and setting everything up so there was minor interruption to his account use. There's usually a line when the branch is open, and the wait can be over 30 minutes (especially on the weekends). The waiting area does get quite crowded as well, so there are people spilling out into the 24/7 ATM area, and onto the sidewalk. However, once you sit down with the staff to get your banking done, you don't feel rushed at all, which is great. PROTIP: Schedule your appointment online and show up at your appointment time and skip the line!

Storefront at night

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Photo of Austin B.
96
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3 years ago

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Sheila S.

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Photo of Mark B.
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4 days ago

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Sheila S.

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9 months ago

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Sheila S.

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1 year ago

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Sheila S.

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7 years ago

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Sheila S.

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5 years ago

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Sheila S.

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12 years ago

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Photo of Todd P.

Todd P.

Helpful 4
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14 years ago

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6 years ago

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5 years ago

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Sheila S.

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Photo of Savanna H.
625
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15

5 years ago

So kind and generous. Kevin was an amazing help, we appreciate you. Will be recommending to friends & family

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Sheila S.

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9 years ago

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Sheila S.

Helpful 2
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Photo of Sara V.
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11 years ago

Helpful 7
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10 years ago

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Sheila S.

Helpful 1
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7 years ago

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Sheila S.

Helpful 1
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Photo of Jermey E.
84
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14 years ago

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Photo of Tom B.
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7 years ago

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Sheila S.

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Photo of Bria L.
120
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9 years ago

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Sheila S.

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10 years ago

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9 years ago

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Sheila S.

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Photo of Ann B.
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10 years ago

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Sheila S.

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Photo of Matthew D.
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10 years ago

Helpful 1
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12 years ago

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Photo of Wendy F.
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18

15 years ago

I've heard all the brouhaha about credit unions as opposed to banks. The people are nice enough but the services offered were mediocre.

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Photo of N S.
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10 years ago

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Sheila S.

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Photo of Tina M.
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15 years ago

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12 years ago

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Photo of Todd P.

Todd P.

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1
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9 years ago

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Sheila S.

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15 years ago

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11 years ago

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10 years ago

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Sheila S.

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Review Highlights - BECU credit union

I'm not sure why this BECU location doesn't have AT LEAST a 4 star rating, because my experience here has always been wonderful.

Mentioned in 2 reviews

Read more highlights

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These ladies are amazing and compassionate. They really were there for me when I went through some…read morehard times recently. Samira and Janine. THANKS...with all my heart, Rebekah

After 16 years of doing business with Global Credit Union and successfully paying off 23 auto loans…read morewithout a single issue, this is how my relationship ended. I was pre-approved for a vehicle purchase and relied on that approval when I placed a $15,000 non-refundable deposit on a Porsche 911 over the weekend while the credit union was closed. The following Monday afternoon, unbeknownst to me, the dealership submitted another application to Global Credit Union. Shortly afterward, I was notified that my approval had been withdrawn. At the end of the day, I honestly care less about the car than I do about how this situation was handled. What's most disappointing is that a long-term member and local business owner with nearly 100 employees and approximately $7M in annual revenue was treated with such little communication and respect. Ironically, their management team had recently been pursuing all of my business banking and merchant processing relationships. Yet when a serious issue arose that cost me $15,000, no executive had the professionalism or courage to pick up the phone and explain the decision directly. The branch manager was professional throughout this process, so this review is not directed at him personally. My frustration is with executive leadership and the complete lack of accountability or communication. After 16 years of loyalty, I expected significantly better.

Bank of America Financial Center - Storefront

Bank of America Financial Center

(18 reviews)

I want to share a huge thank-you to Nga and the entire staff at the Bank of America Juanita branch…read morefor consistently providing exceptional customer service. Every visit is genuinely a pleasant experience because the whole team is friendly, welcoming, and incredibly helpful. Nga especially stands out, she always greets me with a warm smile and such a positive attitude. Her professionalism, patience, and kindness truly make a difference, and she goes above and beyond to ensure every customer feels supported and valued. But the rest of the staff absolutely deserves recognition as well. No matter who I interact with, I'm always met with respect, efficiency, and a willingness to help. It's clear this branch takes pride in creating a great customer experience. Bank of America is fortunate to have such an outstanding team representing their Juanita location. If you want friendly faces, excellent service, and people who truly care, this branch is the place to go!

Bunch of crooks. Deposited a $1000 cashiers check from a local credit union into my account on…read more12/23/21. 4 hours later get an email stating that they're putting a hold on the check until 1/3/2022. It's a cashiers check for only $1000 being deposited into an existing account that has never been overdrawn, there is absolutely no reason to put a 12+ day hold on the check. That was $1000 that was meant to go towards Christmas for my family. The fact that they waited 4 hours to even tell me is even worse. You can bet that as soon as that check clears we're going in and closing out our checking, savings, and credit cards with BoA. A bunch of crooks who will do anything and screw over anyone for a buck.

BECU credit union - banks - Updated May 2026

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