My Valentine's Day was made wonderful, first by my husband and second by Pollard's Florist. They…read moreare already my favorite florist in the area by always sending the freshest and most beautiful flowers and arrangements. Now, I have yet another reason for loving them which is their customer service. The gorgeous dozen red roses delivered to me on Valentine's Day had apparently fallen over during delivery, leaving two roses broken and the arrangement a bit off. I contacted Pollard's by email soon after the delivery only to give them a heads up that they might have a problem with a delivery driver. I did not want to see their reputation ruined by a bad review from a less appreciative customer. I did not request a replacement arrangement. I was fine to leave the situation as it was. But they actually sent me out a new arrangement. I was floored by it. Still can't believe that they did that on what is probably their busiest day of the year. What a wonderful thing for them to do! Unbelievable!!! I truly hope this review helps their business. I highly recommend them. They definitely are the best florist in my area. Please try them for your floral needs.

Since my last review, my boyfriend has picked up more flowers with balloons and a beautiful plant…read more(super happy that such a classy flower shop is on his way home from work!). This time, the balloons were excellently inflated! The early April bouquet balloon is still floating strong! My boyfriend also continues to report that the gals at Pollard's are consistently friendly and helpful to him when he stops by! :) The flowers in both bouquets were fresh and lasted a very long time. They were both classy, and one reminded me of a wedding table arrangement. The other included perfectly tinted carnations. The Bromeliad he brought home is bold, bright, gorgeous, and with deep green leaves! It came in is a clean glossy white metal tin with a gold metal band trim top. An expansively sized bow was added - I appreciate that Pollard's chose the fire color since it complimented the bright red bromeliad. Normally I remove bows on plants after a couple days, but this one looks so nice that I've left it on. I haven't seen Bromeliads this huge and healthy anywhere before. With all the beautiful plants and positive reviews my boyfriend has been bringing me, I was curious and stopped in this last weekend. The gal who assisted me was the sweetest! I can't recall her name and feel badly about that, but she assisted me in picking out a bird's nest fern and showed me a clever watering trick for it and other plants! You'll have to go in yourself for that... I don't feel quite right giving away their secret here. ;) The bird's nest fern came with a choice of a natural looking basket out of three nice colors... I appreciated that it was lined and I didn't have to buy the basket separately. I checked other stores after buying it and confirmed that the price I paid for combination couldn't be beat anywhere in town! Pollards hasn't disappointed yet, and I like that their setting is a quaint location immediately off of the tree lined (Saunders) road with ample parking. I'm looking forward to the next holiday or other occasion where my boyfriend might pick up another surprise from Pollards or when I get an itch to stop in again myself. :D

Ordered sympathy flowers to be delivered after researching several options in Newport News…read more Received order confirmation immediately that said email confirmation would follow. On scheduled date, still hadn't received email so I called listed phone number. Automatic response from phone company stating there is no business for that number & offered other options. So far credit card has not been charged. Thankfully.

My experience with Britt's was stellar. On prom day, I was so busy doing other tasks, I totally…read moreforgot I had to pick up my son's boutonniere and corsage for his date. When I realized my mistake I frantically called and no one answered. As I was panicking, the florist called me back and said "I just wanted to make sure you still needed your flowers." I nearly tearfully said yes, I know you are closed right now. And she said don't worry, get here when you can, I will be here. The flowers were beautiful but the customer service was gorgeous!!

So my husband first went in there for our anniversary. Specifically said don't want a Christmas…read morearrangement want something for an anniversary told them what I like. Got a mid Christmas bouquet with a lot of Christmas tree stuff in there we didn't ask for. We told them all of this and said we are gonna buy one more time and the lady had the nerve to tell us to be more specific. How was that not specific to begin with? Now on top of the bouquet I got for valentines, I got on the 14th so has been FOUR DAYS and it's already wilting. We paid 80$ for something we could have had at Trader Joe's for cheaper and got fast food after.

I really wish I could drop a picture because they took a request I made and knocked it out of the…read morepark! Twice!

Shoutout to Norfolk Florist for coming through like floral Avengers on my anniversary. I have the…read moreplanning skills of a goldfish and the panic of a man who definitely forgot to order soon enough. But these floral heroes didn't judge. They just smiled, worked their flower magic, and whipped up a bouquet so beautiful it made my wife tear up--which I think was from happiness and not the memory of last year's gas station roses. Fast, friendly, and full of blooming miracles. If Norfolk Florist ever starts offering "emergency husband support packages," I'll be first in line. Thanks again for saving the day--and possibly my future birthday privileges.

I ordered 24 pink roses for a valentine's day gift and what I received were faded, fully open,…read morewilting roses! (See pictures) These pictures were taken upon receipt of the flowers. I was offered half my money back but I wanted was a quality product for the exorbitant price I paid. I will never do business with Norfolk Florist again!

This place makes ordering bouquets simple, allowing you to focus on the occasion rather than the…read morejob of getting flowers. I ordered from Julian's because my dear friend's father passed away from COvID-19. I wanted to get something beautiful and cheerful for my friend. I did everything online! The website had beautiful photos to choose from and made picking a bouquet simple. The prices were a little hefty and I had to pay a $15 delivery fee. However: I was supporting a local business, the flowers used were seasonal and they delivered so the price justified itself. The bouquet was beautiful and looked just like the picture!!! I highly recommend this flower shop to anyone looking for beautiful flowers to celebrate an event. Thank you! I can't wait to come in person and/or order in person.

Beautiful arrangement to congratulate my daughter and her fiancée. Same day delivery and the…read morearrangement was more beautiful than the photo.

3 roses and several carnations for 99.00. Every co-worker agreed this is outrageous for size. I…read moreorder regularly from different vendors, never had a presentation this tiny. Flowers are pretty, but this was 120.00 with delivery.

A few months (2), my dad transitioned and the funeral home shared this floral shop with us to order…read morethe arrangements. The customer service from the time we walked in and selected the floral arrangements leading up to the service was amazing. The floral arrangements were beautiful and met our expectations during one of the hardest moments of our lives. Thank you for your kindness and the lovely flowers and the ribbons. Everything was so nice. Everyone shared how beautiful the flowers were and this was one less thing to stress about. I don't have pictures but please trust my judgment.

I'm ashamed I never reviewed Floral Fashions after the beautiful work they did for my husband's…read moremilitary retirement ceremony. They made the process very easy. My husband needed a bouquet or two and they put together a stunning arrangement. My husband to this day still talks about how great it was to work with floral fashions and the arrangement they put together. The cost was right on point. It was not overly expensive. The store is conveniently located in a shopping center in a popular area of Poquoson . Parking is easy. If you're looking for flowers, make sure you check out floral fashions, you'll receive wonderful customer service and I hope you will also talk about the beautiful arrangements that they put together for you.

Floral Fashions is my "go to" when I have need of flower arrangements for special events. From…read moreweddings and funerals to novelty arrangements, I recommend their services! Friendly staff, too.

If you ever need flowers for any occasion, this is the place to order from!! Their flower…read morearrangement are always beautiful, whether you're looking for something small to an amazing, extravagant bouquet. I've received and purchased flowers many times from here and they have always exceeded my expectations. Great customer service and great products!!!

My boyfriend spent over $130 for a Valentine's Day delivery to my workplace, with clear…read moreinstructions and both of our phone numbers provided. The arrangement was delivered after my office had already closed. No one called to notify us that they were running late -- despite having both contact numbers. I live an hour away from my job and had to turn around halfway home to retrieve the flowers. Completely inconvenient and avoidable with a simple phone call. On top of that, we were charged $15 for a box of chocolates that retails for $4.99 at Lidl. That markup felt excessive and misleading. When I requested a refund due to the failed delivery timing, I was told to bring the flowers back to my workplace so they could pick them up -- which is incredibly unprofessional considering the mistake was on their end. Very disappointed in the lack of communication and customer service, especially for such an important holiday.

Someone sent a "Dish Garden" to us as a Sympathy plant and used the on-line service Ava's Flowers…read more Ava's flowers IS NOT a Florist, just an ordering service which takes a hefty percentage. What was ordered was Not Close to what this florist shop delivered. There was a clear picture on Ava's website of what should be included and missing was the Flowering plant (with matching bow) and the green plants weren't in a dish- just 4 green plants in tiny pots stuffed into a leftover Easter basket. (delivery was the week after Easter) The basket is warped on the bottom and does not even sit flat on the counter! This florist should be ashamed for what they delivered and should not be doing business with the Ava's Flowers group which is a scam!!! I have heard of others being fooled by this 'Sponsored' ad when a google search is done.

One is never sure what to expect on such a day for flower delivery as Valentine's Day. But this…read moretime, the flowers were fresh, the arrangement beautiful and exactly as ordered. We are not exactly local to Newport News, but we were called with a delivery time to make sure we would be there to receive the flowers. A great job and much appreciated! ERIC Williamsburg, VA