After speaking with several bookkeeping and tax companies, I finally came into contact with Candy at Becker Bookkeeping in February of this year. I was thrilled with our conversation and her understanding of our back log of bookkeeping and taxes that needed to be done. We made an appt. For me to bring in our latest completed taxes to help her see our arrangement and to file an extension for this year (2023), as we knew our project needs were too big and wouldn't even get started until after the current tax season. Our first appt I was very excited about but had to reschedule because my dad was dying of Stage 4 lung cancer and was being unexpectedly moving to in home hospice that day with myself caretaking. Nightmare. (My dad then died abruptly first week of March. No sob story just an important detail to this review) I explained this to the person that answered the phone when I first needed to reschedule that very first appt and she was very nice about it and said they would call me back to reschedule as she couldn't make the appt herself. I never heard back. I've called repeatedly over the past following weeks to set up a new appt but can never get a call back. Finally, today I got passed around and was told that Candy wanted to have this gentleman tell me that because I've missed 2 appts they can no longer offer their services with zero communication or discussion about what may or may not have accidentally happened in communication over the dying phase of my father. I knew nothing of a second appt PLUS I had responsibly called to reschedule the one and only appt I ever had. PLUS they knew of the situation with my father dying under my care. I'm finally able to get back to my "regular life" this week and the day to day today office work of family and was deeply disappointed in the manner that Becker Bookkeeping and Candy handled this situation. My husband and I both own our own businesses with 5 stars on Yelp and highly respect any appts we have with others. read more