If I could give negative stars I would…read more
After being sold to another company years ago (Dignity Memorial, based in Houston Texas, which happens to be the world's largest funeral/cemetery/crematory chain), Cascade Memorial became focused on profit, not service. Not alerting families of this change or giving them any chance to go over new or "needed" paperwork (on their end), when they sold out. While this may have been a smooth transition for most, for others, it's caused upset, acute distress, frustration, extreme anxiety and overwhelming emotional dysregulation. At a time in families lives, a company like this, should be helping guide and ease their grieving process... not add to the heartbreak and worsen the pain. Being in this business requires a level of compassion that Cascade Memorial clearly lacks.
Staff have lied to both families and state offices about paperwork needing to be filed. Lack of accountability is an understatement. Email threads, phone calls, paper trails and learning the history of this company being sued for similar reasons (they will be hearing from more attorneys and possible news outlets soon) has been beyond shocking and traumatic.
Losing a loved one is one of the most difficult challenges someone will face, and to "hold" a body for over not just one but two months?! Is disgusting, shameful, abhorrent, evil and when it comes down to it, inexcusable. This company should be ashamed of what they are putting some families through and I will make sure that I never, ever recommend this place. Cascade Memorial and frankly, the other South Sound Region places Dignity Memorial owns (just to be safe) have been black listed from anywhere I will recommend patients and families. I am disgusted and disappointed and hope that someday, this place can change for the better... but for now, this review is to warn others to stay away, change memorials or at least be aware of the pain and suffering they are causing. The recent things they have said and done shouldn't be legal, and frankly, that'll be run by an attorney as well.
I wouldn't be surprised if they have this comment taken down, because it doesn't just speak truth, but it threatens an image that they are failing to uphold and like most "big box" type companies, they like to make these kinds of "problems" (because that's all this seems to be to them, not about an actual PERSON) disappear.
The deceased are not paperwork, grieving families are not problems to be managed, and human dignity should never become collateral damage in the pursuit of profit.