I've been taking my children here since my eldest was 4 years old (and they were located in their…read moreold building on Monona Drive), and he is 33 now. Dr. Wilson and this group are above par (honestly, I'd score them as an albatross - double eagle - if we were using golf terminology) and go out of their way for all children. They have never recommended services that my children didn't need. They were super understanding and patient with one of my middle children who was absolutely terrified of having a filling; they worked to put his mind and ease and the procedure was even stopped once for his comfort, because he became scared. They didn't need to do this, but to them, his comfort level came first. As a parent, this meant so much to me and made it so much easier for my child to go to his next dental visit. Everything they went over really meant something to my child, and after that baby filling tooth fell out, my son has been fortunate enough to have excellent adult teeth with no fillings, and I credit a part of that to this excellent team. My middle daughter has unfortunately grown into a condition that I have, where nitrous oxide is something that makes her ill with a racing heart and sadly, novacaine does not work on her like it should. She needs several shots to get started and then needs a new shot every about every five minutes or she can feel everything that is being done to her. They were super understanding and believed her, instead of taking the opportunity to belittle her or condescend. I wish I could find a dental group that would behave this well; it's been a nightmare getting people to listen that I can feel everything that's being done, no matter how many injections. I've noticed that this clinic will take everyone, from the folks with the best insurance down to the worst and private pay. They are always kind, attentive and there is no attitude towards race or LGBTQ, that our family has noticed and friends that we referred have noticed. That is so refreshing. The atmosphere is upbeat, and fun as it's set up like a theater, with a giant screen and seating in chairs and couches in the front wait room. There is a TV screen over each dental chair, to help little ones focus on a favorite movie rather than the procedure. Turnover is minor, so you can actually establish a relationship with people who your children come to see as "safe" - so important. Comfy seating for the parents, close to their children, is throughout. As a parent, you are included in everything that goes on from the moment you step into the procedure area. You are consulted on treatment options, plans, etc. You are also able to speak with someone, in private, if you need to set up a payment plan or go over insurance details, etc. I just can't say enough about this wonderful facility and superb staff and I feel fortunate to have found a dentist who our family has been able to rely on for almost thirty years. I don't say this lightly as I am not a big fan of posting reviews, but this facility deserves it and has shined brightly for us, even in the years when we didn't have a dental insurance plan. That's truly saying something.
**I noted that some people were not happy about how long it takes to get in to be seen at this facility. I understand, but this is such a great place that it's worth it, IMHO. If there is a dental emergency, these people will move night and day to get your child in, because they care. In our friend's and family this facility has been amazing with children who have ADHD, mild Autism and Asperger's Syndrome. We'd rather have a wait or take a half day at school to get our kids in where they feel welcome and safe than to take them somewhere else and risk a negative appointment that could have lasting effects into adulthood. I say this as a child who lived mid state (affectionately referred to as BFE) and was traumatized by my first dentist. I now live with a completely irrational fear that is so bad I get physically ill. I'm so blessed that my children will never have to go through such a scarring, life altering event. I don't say this lightly and I take it very, very seriously. No child should ever have to be slapped by a dentist (my note about feeling everything and injections not helping was not listened to, hence being roughed up for being in pain and crying). Thank goodness for modern technology and fantastic dentists like the people at MPD.
