Beauty Masters is the biggest beauty supply store in the world. It's a great place for affordable hair products, braiding hair, and crochet hair. If it wasn't for how they sell literally almost everything I wouldn't go to beauty masters. Beauty Masters is the worse place to shop due to stereotyping customers. The Asian managers will watch you like a hawk just because they THINK you would steal. They constantly walk up to you asking if you need help with something not to help, but to make sure you aren't stealing.
The atmosphere of Beauty Masters (BO) is not quiet the best. Majority of the products are misplaced. They don't clean the store often and they put open and used products back on the shelf to be sold. You can ask one of the managers for help and they won't help you instead they'll make you wait for someone else to come and assist you. If you don't know your job, why are you here? One of the managers would stand outside most of the day smoking a cigarette, but can't help a customer find anything, so unprofessional.
Where they are located is very disturbing and dangerous. People cars would get broken into and to make matters even worse kids with guns would be walking around. Guys cat calling women, harassing them. Old national isn't a very safe place, it's pretty ghetto and hood like.
I worked at Beauty Masters (BO) for some time on and off. It was literally the worst job ever. They showed favoritism, don't give raises unless you're close to the manager, and racist. The store is so messy and unorganized. They don't want to pay employees, so they won't schedule enough people, so it gets very hectic, and customers get very upset. When we or a customer needs a manager, they take forever to come. If lazy was a person, it'll be Beauty Masters (BO) managers!
They also started selling clothes not too long ago and the prices are ridiculous. A shirt would be twenty-five dollars!! From the beauty supply? That's insane. The quality on the clothes isn't worth the prices at all. I brought it to them that the quality of the clothes is terrible, the store manager just shrugged his shoulder and disregarded it. Would that type of behavior make you want to buy from them? Absolutely not. Then they don't give you your money back. You can only do exchanges and get store credit, which I think they only do that so regardless you have to spend your money with them. Even if you don't live here but you're just here to visit, they still with make you either exchange or get store credit.
What makes matters even worse, is the customer service. The service there is intolerable, they legit will walk pass you as you're speaking to them. I went there last week for an anklet, I asked one of the employees to assist me because it's behind the glass. She didn't even glance at me and kept walking saying, "ask the cashier", just rude. There's been plenty of times where I've witnessed an employee arguing with a customer because the employee was being nasty towards them. Don't get me wrong some of the customers are rude but at the end of the end, it's our job to stay civilized.
Beauty Masters (BO) has everything a woman would need but doesn't make you happy about spending your money there. They need to care more about their customers and employees. Owning a business and being inconsiderate of your customers and employee's feelings is a bad look for business. If they were to fix their customer service, the messy store (especially the make-up section), stop watching customers shop, and greet customers then maybe I'll feel better about spending my money there. I don't know when that'll ever happen, but until then I'd always give them 2/5 stars rating. read more