I recently purchased furniture for my daughter's nursery from the Chicago location when it was still open. While the furniture is beautiful, the customer service at the store is terrible. We purchased the furniture in mid-June, 2012, and was told it would be 10-12 weeks for delivery, which would put delivery at mid-September, 2012, at the latest. When I called mid-September to follow up, they kept saying they would call me back. I followed up weekly and never got any response. For some reason, there is only one person that works in the "furniture department" and she is very busy with celebrities who purchased furniture there (she actually named them thinking I would be impressed, but I wasn't. I will not name them here because I think they would want privacy). Apparently, us "regular" people who spend thousands on furniture do not matter. We finally got the furniture delivered a week before my due date of October 16th....talk about waiting until the last minute.
A few months later, we noticed that the hutch on the dresser was leaning forward, and that the installation had been done incorrectly. Instead of being concerned about my daughter's safety, she just said that "someone would call" me. I am still waiting..... read more