Wow, literally had the worst experience today and I will never come back. I usually go to Lady Vixen nails, but have gone here recently because it is much closer to my house. This is my 3rd time going here, the first two times were completely fine, but I did think the cleanliness needed some work. The pedicure chairs are so discolored and run down and the arm rests and massage remote look like they have months of gunk built up on them.
Today I had a different nail tech than the last two times and although she was very nice, she was awful at doing nails. She asked me why I was getting such a neutral color and I explained that I was getting my nails done for my brothers wedding. I felt like she was racing through the entire pedicure and was extremely rough with the nail clippers and filers. She filed one of my toenails so close to the skin and continuously scraped it against my skin, I literally had to wince and say "ow" for her to stop, but she didn't even acknowledge it. The rest of the pedicure was uneventful. Then she took me to have a dip manicure and again was speeding through the entire manicure, when she started using the electric filer on the nails she continuously filed my cuticles and on several nails I yelped because it hurt so bad. Mind you this whole time I've kept my mouth shut because it is not in my nature to complain. When I got to the nail dryer, I looked down and there was dried up dip all over my skin and my cuticles were bleeding on two nails. I asked her if she can clean up the dip and also pointed out the bleeding cuticles. This is where she started getting irrationally angry at me and kept saying under her breath that all i needed to do was wash my hands and the dip would come off. I went over to the sink to wash my hands as she instructed and sure enough the dip did not come off, she had to scrub it off with nail polish remover. I really couldn't believe she was going to let me walk out with how much was all over my skin especially since she knew I was going to a wedding which she asked about a lot through the appointment. In hindsight I wish I took a picture because it was unbelievable how much she left all over the skin around my nails. She continued to mumble at me under her breath which really set me off because I had been nothing but nice to her. When I handed her a tip, she was like do you want this back if you hate your nails so much. I explained to her that of course I am going to tip her for her time and I wouldn't be as frustrated if she wasn't turning things around and getting mad at me for pointing out the blood and nail polish all over my hands. Again she was so mad, she tried to say my cuticles were bleeding because my nails are too short, which doesn't make sense because my cuticles are the opposite side of the nail? Honestly all I expected was for her to clean up my nails and that's it, I understand mistakes happen, but the fact that she was furious with me for bringing up my concerns is what my real problem is. The owner sat there at his desk and did not look up once, seriously poor poor customer service. I know not all the techs are bad there, they seem to have many loyal customers and I'm sure if you stick with a good tech you will have an okay experience, but back to Lady Vixen I go. read more