So a couple things I learned about this place: it used to be known as University Behavioral Health…read more(UBH) and you can see the awe-striking El Paso star on the mountain. I've also learned that mental health is not my forte for patient care and I highly appreciate all the nurses and staff here who are able to take on all the patients who come through here. The first day of clinicals, my group and I were waiting on our instructor and there was a very aggressive man who was banging on the glass doors and yelling at the staff. He was demanding to see someone who was admitted there. We were all pretty shaken up from that but at the same time, we knew he very much needed help there too. He was checked into inpatient that same day and within hours after the staff was able to de-escalate the situation. I was surprised that they allowed him into the building with all the students and other visitors still in the lobby as he was clearly a danger to all of us. There is a great arrangement of areas that best suit the needs for patients. There was one for Veterans, Geriatric, Children and Adolescents, an older group of teenagers separating boys and girls, and much more. I was thoroughly impressed. I was also appreciative of the the vast knowledge and skills I was able to learn from the different nurses and some of which I owe it to who have helped me get past my fear of outbursts like the one I witnessed the first day. Each floor has a well kept day room for the patients to congregate and eat their meals together. Some of the areas were very disorganized and sometimes certain needed supplies weren't available. I believe overall, the establishment is very critical for El Paso and I'm thankful for the staff and their willingness to show the most compassion for patients here.

Do not attend this location the STAFF is SCUM the building has no air-conditioning not to mention…read moreit's a old building not safe leaking pipes and the office manager Cristina thinks she owns the place a real big SHITHOLE is what it should be called pbiab.

Both of my kids are seen here, while it was a bit of a pain to get the initial appointment both of…read moremy kids love who they see and I've seen an improvement in their mental health

I called there to make an appointment for my son, as I had a referral from TRICARE. The woman I…read morespoke to on the phone said that they aren't accepting any children this week. As it's Friday, I explained that I don't need him to be seen this week, I just want to make the appointment. She said that it doesn't work that way, as she would first have to take down my information, verify my insurance, and then call me back to make the appointment. I said fine and suggested that she do all that now to save time, asI didn't want to have to wait any longer than I have to to get him an appointment. She said something about their owners being out of town this week, and that I would still have to wait until Monday. I'm not sure why their owners would need to be present to take down information. I again asked her to explain why they had to wait until Monday, and she again explained that that they aren't accepting any children this week. I again explained that I don't need him to be SEEN this week, I just want to get the ball rolling on his appointment, as Thanksgiving is next week (short work week) and I'm going out of town the following week. In the end, I didn't get anywhere with that woman. I DO NOT recommend this place. If they're too incompetent to even take down information, I don't want my son to be seen by them.

A psychologist who listens, doesn't talk over or interrupt you or blame your parents for the root…read moreof any of your personal short comings--this is Dr. Janna Magee. Intellectual and positive, probably my favorite therapist.

These people turn u away!! Don't matter if u need help totally unprofessional! I told them I was…read moretold to come in and they were like oh well it gonna have to come in tomorrow they didn't even look me up

They have not been compliant with my services. They do not return my calls within the time frame…read morethey promise. Majority of the time they don't even callback. I understand they are short staffed, but because our mental health can't wait until there is staff available, I suggest trying: Family Services of El Paso Project Vida Crisis line (988) Center Against Sexual and Family Violence or contact me and we will look for resources together because I need it too. Don't give up on your mental health. Talk to supervisors, compliance officers, blow up their answering machines in each department, leave reviews like this one, but no matter what you gotta do to fight for your mental health, don't give up!

This is the one place I recommend to those in need of counsel or who are need of mental services…read more The staff is friendly and knowledgeable and the sessions are professional and discreet. The location is also very easy to get to as the office is at a major intersection with lots of parking. I do recommend.

Respectful, kind, discreet psychiatric care with a highly knowledgeable and experienced Mental…read moreHealth Nurse Practitioner. The office and staff are as claimed: this is a calm, pleasant, quiet place.

DO NOT GO TO THIS THERAPIST! If I could give zero stars, I would. He sits on a pedestal of degrees,…read moreis condescending and had an inferior attitude towards me as a patient the few sessions I did. He doesn't let you talk or explain yourself and just likes to hear himself talk about how "educated" he is while he like to pour sal on your wounds. His website says "compassionate" and he's a Buddhist? He is the furthest from compassionate and what kind of Buddhist doesn't forgive. Waste of time and effort.

Even after I didn't get an opportunity to use him due to him being of network he was very helpful…read moreand professional and provided all the information I needed. I wish he was a physician in my insurance network so I can use him. But again very helpful and actually took the time to answer my questions with out any hesitation most people would not do that.

Despite my obvious need for help, and my strength in asking for it, Sheri Mathews showed clear…read morefrustration toward me during our sessions and within weeks, was, without explanation, scheduling our appointments for more and more time apart. She is unskilled in handling those with severe anxiety and ultimately made things much worse for me for quite some time. Nobody deserves a bad therapist. Go to somebody else.