I needed a couple of plates to be placed on benches being donated. Bobby was wonderful to work…read morewith and after speaking with him I knew this was the company to use. I received my plates quickly-the quality was great and the price more than fair. Cheaper than the national chain. I will use them again for trophies and other engraving needs.

I needed a last minute engraving done the night before Valentine's Day and I was surely destined to…read moreto have an non-engraved gift to present if not for Bobby! He was definitely willing to help out while all other engraving stores were unable to grant my last minute request. The price was very reasonable (especially considering my rush job). Bobby was very knowledgeable about the process. He explained everything to me and helped me to choose a font all before I arrived! He was able to get my item engraved and it looks perfect! I will definitely use Bobby B & B Awards and Engravings again!

Very good spot. Owner is super honest and helpful when it comes to any selection you are trying to…read moremake!

What a great store it's palatial in there and the selection is so good we had very he pod…read morepersonal service and he helped us pick out the prettiest ring for our anniversary very fair and friendly

Gary was very helpful in explaining the best materials to use and the signs were awesome. The…read moreinstaller was very professional. Great experience overall! Highly recommend...

I placed an order with them and they told me it would be a few days before it would be ready,…read more but they would call. A week past and I hadn't heard anything so I called them. Greg, the guy who helped me was not in. I left a message for him to call me. He didn't. When I finally got ahold of him he said it would be a few more days. This went on for about 3 more weeks and I finally gave up. Do not use this company if you expect good customer service

I'm a vintage collector and had been burned by two watchmakers in ATL before finding Its About Time…read morein Johns Creek. They are highly skilled and honest. I travel 45 minutes, passing many other watchsmiths to go see them. HIGHLY RECOMMENDED

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

Absoulte Specialities did and amazing job on our Shiloh GBL 6th grade basketball team embroidery…read morewarm ups and back packs. Mrs. Elaine & Mrs. Allie were very very helpful, patient and kind with all of our unique request for embroidery. Each time I brought in a set of warm up and back packs to be embroidered they took they time and made sure each order form was filled out correctly. I have never met two more caring people that really understood the needs of our organization. We will definitely bring back more uniforms to be embroidered. Absolutely Specialities is the number 1 embroidery company in Gwinnett county. A huge thanks to Mrs. Elaine & Mrs. Allie for making our girl's look professional and important. We owe you too big time

Wow! I amazed at the quality of the work! Way better than expected, quick turnaround, friendly,…read morehelpful staff. You bet I'm coming back and will tell all my local friends. Thank you for helping with a special gift. You guys are awesome.

Disappointed. Blamed me. Stated they couldn't provide the product in my time frame, then blamed…read moreme for a brand new shirt I brought to them. Here's the thing: you didn't prep the material, then you blamed me for not buying from you, THEN you stated you would've prepared the material if you had... even when YOU told me to bring something to you. In the future, just state you can't do the job. Not mad, just going to use a higher quality solution where the result is as expected. My takeaway is simple: DO NOT use Big Frog in Cumming on short notice. Great people, poor quality. Guy blamed me. Stated there were "hairs" on shirt... bought and driven to him. He made excuses. Poor professionalism. They used to be so, so much better. Used them in the past when they were "professional", but they've lost the competitive edge.

Beware! This is not where you want to get your shirts made. I recently purchased 5 shirts from this…read morestore, and upon washing them once, before they were to be worn for my kid's summer camp, 4 out of the 5 of them faded out to the point of being illegible. I understand misprints happen, but when the issue was brought to the attention of the store manager, Billy, he simply replied..."You signed a agreement saying this could happen". No Refund...No concern at all for my $100 plus investment, and the fact I now have nothing to show for it. As someone who has found success at other Big Frog franchises over the years, I want to make clear that the whole company can not be judged by one bad franchise, and suggest simply that you drive to another location.