If you do not have prepaid washes, you will have to enter and pay for the wash at kiosk and gate…read more The problem is that there are no clear instructions on how to do this. After 3 failed attempts, I had at least 6 vehicles backed up. The gentleman directly behind me was kind enough to back up to let me out. I had to leave without the wash and with people screaming at me for holding them up. And as other reviews state, this place does not get your car clean. This is a horrible way to do business and I would highly advise people to go elsewhere.

Starbrite techs are timely and courteous. I appreciate the free car wash, that makes it a better…read morevalue.

Friendly service. They replaced all 4 tires for the second time in 6mo due to "premature wearing…read moreor bad tires"and said the car needed alignment, so we paid extra for that. Drove the car for about a week with some vibration at certain speeds...same thing we experienced before the new tires. Took it back and they said 2 of the tires were out of balance and they rechecked the alignment. They said it needed alignment done again but did for free. Neither of those things fixed the issue. We took it to the dealership for a recall and had them check out the tires. They said the alignment was so far off that they recalibrated their machine to make sure there machine wasn't wrong. They said it was so far off that the tires will wear prematurely. ‍ So either TC alignment machine was way off, or the guy who did both sets of tires and alignments didn't know how to do an alignment. Even more concerning....i always check the torque after a tire change. Drove the car home after the new tires...went to check the torque and found both rear tires' lug nuts were only finger tight! And one lug nut was missing! Needless to say that I will never go here again.

I have contentedly spent over a thousand dollars over 15 years for tires and service at this…read moreplace's forerunner, Monro Muffler. My appointment today was completely unsatisfactory. I waited over two hours because, despite me making an appointment, they did not have the correct filter. They did not have the correct tools for rotating the tires. There were a number of additional charges to the bill, including a $12 one the manager said he could remove "next time." No offer to remove it this time. Shockingly, this place was significantly more expensive than the dealer! Stay away. It's sad to see a formerly decent repair shop hit the skids.

I went in to get an alignment for my truck, they told me that they "couldn't do my alignment…read morebecause I needed new bearings" funny enough I just replaced my bearings on my truck so they were just trying to get more money out of me. I definitely do not recommend this store.

Very disappointed in or latest visit! Sent my 17 year old…read moredaughter to have and oil change and tire rotation. Took four hours. Then they recommended $2100 worth of service needing performed. I took vehicle home and purchased brakes and rotors to do myself and when I started working in them the brakes were in great shape and don't need replaced at all. The also said we needed new air filter so I purchased on to replace myself, only to find out that it didn't need replaced either. They clearly were trying to take advantage of us. Have used them for years, we will not be returning!! Please don't send your wife or kids to have service done here they will up sell them for work that doesn't need performed.

Terrible took vehicle in to have it looked at for some front end noise manager said nothing wrong…read morewith it normal noise. took to have a second opinion somewhere els motor mount is completely shot and the motor moves 3-4 inch's. that an their communication sucks.

Absolute horrible customer service sold a car day after getting it into their lot, didn't check…read moreanything and sold it waited 4 weeks for a call back to repair it got it checked and they didn't even repair the car just ordered parts and had to wait again, came back to get it repaired for them to say id have to pay for some of the repairs they had to look at even though I was told all repairs would be covered finally able to get my car repaired, they told me I'd be a couple hours it's been several days and all they do is keep delaying it, 0 stars would get a car else were if I could would not recommend

This was my 2nd time using Walmart for an oil change, I've used other places too including the…read moredealership.Walmart was close and cheap. I dropped off my car right when the store opened prior to my appointment so I had time to walk to work. Points for convenience. Staff was also mostly polite. Walmart notified me by text when they started my car and when it was done at 8:30. I picked the car up about 1pm and checked the dip stick. Down hill from there. The oil was overfillled. My dipstick has an orange tip with the min and max lines in the orange area. The oilwaas filled to outside the orange, probably about half a quart extra. Dad took it more seriously than I did and attempted to offer to show them how to fix the problem as a retired mechanic of 20 years, but he really shouldn't mess with their business so I did try to get him to back off. The mechanics tried arguing the car had only just pulled out so the oil wasn't settled (lie, see time alerts above). The claimed it was only a tiny bit over (my xar only takes 3.5 quarts, it was 0.5 over). They did suck out some of the extra, but said they had to take out more so they added some back in. Now that's the real reason that motivated me to place this review. The oil jug they held said 5W-30. My car takes 0W-20. I told them that was wrong, but they kept going and said they checked the cap. I don't think they used much, but still wrong oil is wrong oil. I did not enter the bay area (tempted) to point out my cap, papers, and sticker all said 0W-20, but I don't plan to get oil changes here again.

There the slowest place in town.. Always understaffed and…read morethe workers move like there a sloth.. And will oil up the side of your vehicle real good for ya and when you say something to them they offered to wipe it off with a DRY RAG with oil on it.. The female manager that works back there seems to hait her job ..her personality and people skills is horrible.

Excellent service. Quick repair and reasonable price. Will definitely go back when needed.read more

I've taken many vehicles to Rob at the mechanic's shop. Always treated me well. An honest and great…read moreguy to work with. They do excellent work and are very thorough.

Had a bent right, rear axle on my Tahoe and the whole rear-end was under warranty from Las Vegas…read more Jim tried to work with the parts company out of Vegas, but they were being difficult. They wanted him to remove the whole rear-end and pay for a new one to have them send another one to Ohio. Jim saved me a ton on labor by arguing that they only needed an axle replaced. He really tried to straighten it out when it really wasn't his problem. My Tahoe was at his shop for over a month (no charge) before we gave up on that company to remedy their faulty part and he had it fixed in a day. I came back up from NC, picked it up, and I'm back on the road with the vehicle driving smoothly again. Great work, and the best customer service I've dealt with at a mechanic shop...EVER. He was always available when I called and he always kept me in the loop. Very professional. 6 stars.

I went to this auto zone because my cars battery stopped working so i had to get it towed to this…read moreplace and when they gave it back to me there was a giant scratch on it and he told me they messed up and they grabbed the wrong grade of battery .

CON-ARTIST=Terrible business!! They sold me a Tahoe without catalytic converter which is illlegal…read moreto sell in Ohio. Haven't got my title yet. I told them about it and he told me the SALE IS FINAL

Still have yet to receive title for truck bought back on November 15, buyer beware. Dealership also…read morewrote on paperwork that the truck was bought for $1500 when it was actually purchased for $5600.