Mike was very helpful with a broken part in our hot tub. He was reasonably priced and responsiveread more

I had Mike out to do some work on a hot tub in a new house. He was helpful and beyond the work…read moretold me where to get parts so I could work on things myself. That's the mark of a Contractor that's got enough work they don't care about you doing some of the work to cut costs.

we needed a patch fix for a hole in our above ground pool. Noel with imperial came out and patched…read morethe pool in minutes. it was fast easy and can barely see there was ever a hole. The price was super affordable for us as well. I HIGHLY recommend this business for all your pool needs. Thank you again for fixing our summer for my family.

Noel and his crew are absolutely amazing! Noel was the only one of the local pool companies who…read morewere willing to help us replace our pool liner. Fast, professional, and honest service. We cannot say enough about how great these guys are. Noel and his crew even adverted a disaster which would have cost us the pool and thousands of dollars. Simply amazing.

Awful customer service. It's one thing when McDonald's forgets to put pickles on your burger,…read morequite another when the ozone generator you paid for wasn't installed... then got charged $159 for the "service call" for the part they forgot to install... then it leaked...second service call... now another major leak less than a year after purchasing the hot tub. My hot tub causes nothing but anxiety and stress.... And it completely defeats the purpose!

Excellent customer service. Very kind people, very understanding very professional. I wouldn't go…read moreanywhere else. We traded our lemon Hot Springs envoy 2014 in and actually got a brand new caldera. Utopia series cantabria, thank you. All we even got to talk to the owner earl

Just ordered my hot tub! Working with Eric was great. He was able to give me the pros and cons…read morefor my particular situation. He kept in touch with me while giving me time to think things thru which I really appreciated. Looking forward to some relaxation!

Had to go through Backyard Leisure to order a pump for our hot tub, and set up an install when the…read morepart came in. The tech who came out, Stone, was amazingly helpful and friendly. He went above and beyond to get our tub operational. When he discovered there was a small leak with the filter lid preventing circulation, he tried everything to make it work, but unfortunately couldn't. So, he offered to put in the order immediately and have the new part shipped to our house. He also gave me a workaround to keep the tub warm until we could complete the minor filter fix ourselves to avoid draining the hot tub again. As a first-time hot tub owner, I appreciated that he walked me through everything and tried his best to find a solution to our problem. Thank you, Stone!

Signed contract and paid. Work was only half done and promises to finish went undone. I understand…read moregrowing pains , short staff, and too much work, but I scheduled work in April, paid in May, and now its the end of June and they've ghosted me. I've been patient and given them every opportunity to make it right and finish the job. Since they were unable to "get me on the schedule" I requested a refund to no avail. I gave them every chance, but now it's come down to warning others to beware and don't pay till the job is finished.

From the owner: Local, Expert Care – Serving Central Illinois with top-tier knowledge of regional pool needs…read more Hassle-Free Service – We handle everything, so you just enjoy your pool. Quality Over Discounts – We focus on premium chemicals and expert service, not gimmicky sales. Innovative Offerings – From chemical delivery to cordless robotic cleaners, we bring the latest in pool care. Personalized Touch – We treat every pool like it’s our own, ensuring crystal-clear, swim-ready results. Relax—We’ve Got Your Pool Covered!

Many THANKS to Lafayette Pool and Spa for their outstanding delivery of our Hot Tub/Swim Spa! Their…read moreteam was highly professional, knowledgeable and went above & beyond to meet our exact specifications. It arrived at the perfect moment and has truly been game changer as well as transformed our backyard into an oasis. We were thrown by the abundance of options and accessories available. Whether you're looking to relax with a jet-powered soak, get a back massage, lounge in a hammock, swim (yes, you read that right) or even incorporate a workout attachments, they got you! If you're considering getting one, we DEFINITELY 100% recommend Lafayette Pool & Spa!!!

They don't even deserve the 1 star. If I could give them zero, I would. They are a scam when it…read morecomes to cleaning at least and if you have them clean your pool, I'd recommend you watch them. If I didn't have cameras around my house, I would've been out a bunch of money. I hired them to "open" my pool. We did the deluxe option which includes; clean and remove winter cover, start equipment, reassemble ladder, diving board, returns and skimmers, vacuum pool (for ABOUT AN HOUR), and add opening chemicals. Everything was already put together, so they didn't have to do that. I also had already vacuumed/cleaned up the pool a little, but we were running out of time and wanted to have it cleaned for our party on the 4th, so we decided to hire the rest of the work out. All they had to do was add chemicals and vacuum for the $567.67. People were telling me that's a lot, but it was more for the convenience of having them do it vs me having to take off work and vacuum for the party, so I went ahead and did it. Now, the day of the service they called me at 3:01 and said they were on their way. I should start by saying I have cameras all around my house and watched them do my service. My father was at the house when they arrived at 3:35. They talked out front for a few minutes and then they pulled around to the pool at 3:39. They started the vacuum process with a VAC DADDY at 3:41 and pulled it out of the pool for the first and only at 3:52. Then they assembled their skimmer and skimmed the pool from 4:00-4:06. They put the skimmer away, shut the tailgate at 4:09 and drove away. Again, the whole point of hiring them was to vacuum the pool. I can add chemicals to it, no problem. The initial call, I made it clear I was looking for them to vacuum and they kept telling me they will vacuum for AN HOUR. Well after watching the cameras and seeing them only vacuum for 11 minutes, it was very frustrating to say the least. They also said they added 9 different chemicals and they didn't do that either. Of course I called asking for a refund because they didn't do what they were suppose to do. I kept bringing up the vacuuming because that was the main point of them coming and and Ty kept telling me "we vacuum for ABOUT AN HOUR". I don't know whos scale he's using, but about an hour to me is at least 45-50ish minutes, NOT 11 MINUTES! They didn't even vacuum for half the time they said they would, so ABOUT isn't the correct term to use. They ended up telling me to come into the store to get my refund and all I'd have to pay for is the chemicals. Watching them add what I thought at the time was a couple gallons of chlorine, I thought it would be $45 at most since they charge $12.99 for a gallon of chlorine. The chemicals they "added to the pool" added up to $220. I told them I'd be back tomorrow to sign the paper, so I can watch the cameras and see what chemicals they added and he stopped me and said, "if you sign the paper today, all we'll charge you is the chlorine". So I agreed and just so everyone's aware...the paper stated they'd never service me again (which I wouldn't hire them again anyways) and I'm not allowed to pursue any legal actions after receiving my refund. After watching the video last night, they only added 3 gallons of something (looked like chlorine), so I still overpaid. Also, when I got my "invoice" they told me their system automatically tracks how long they are at a jobsite and my time on the sheet was 1 hour and 6 minutes. It also showed they got there at 12:00 and left at 1:06, so that "automatic system" isn't correct at all seeing how they called me at 3:01 to say they were on their way and didn't arrive until 3:35. They continued to say they could've denied the vacuum and refunded me money, but they didn't. They went ahead and vacuumed for 11 minutes and charged me full price. If they would've told me they couldn't vacuum I wouldn't of hired them in the first place. Seeing how the vacuuming was the whole point. Long story short, I won't be using them ever again and I'd recommend no one else use them either.

Note: this was in May 2023. I just now realized my draft didn't get published!…read more I needed a new back gate, and a new post for my side gate. I contacted Larry through Yelp, and he was very responsive. He came out a few hours later to give.me.an estimate. The price was fair and he seemed reliable, so I hired him to do the work in 3 or 4 days. Due to weather and scheduling other projects, he actually came out just 2 days later. It was fantastic to drive up to my house and see a brand-new gate. Larry and his assistant were finishing up with the post. They had to remove a patch of concrete, then pour new concrete. The new post is very sturdy. Both of them were polite and friendly. Larry said he prefers cash or cashier's checks for payment. Based on this job, I highly recommend Heartland.

Great guys. Great work. Great price…read more Prompt reply for estimate via the app. Came out the same day to give me the quote. Beat other quotes by over half. A small hiccup with communication but made it right. Fast and timely work. Veteran friendly. If I need any similar work done again, I'll be reaching out directly.