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    Bear Splash Rentals

    5.0 (1 review)
    Open 8:00 am - 6:00 pm
    Updated 2 months ago

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    11 months ago

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    North Shore Landing - These are just some of the spiders

    North Shore Landing

    2.9(201 reviews)
    4.6 km

    We came up last weekend and rented a fishing pontoon. I was enjoying our family time until we…read morereturned back to the dock. I wish we would have read the reviews first before renting... The office staff seemed stressed and busy. Service was so-so. The safety video was probably from the 80s? We later got to know Norma who was just a middle man and as professional as she could be. Before we left I guess my husband was told to take a photo of the prop before we left (from the drivers seat) which we later learned was not a good view/angle if there are already damages to it. There are faded signs at the marina shack to ask take photos. TAKE TONS OF PHOTOS! Because they will try to say you damaged the boat upon returning. While other boats were not looked at twice like ours was. There seemed to be conflict or a disagreement with some thing between the staff when we got on but the guy just brushed them off. I wonder now if we weren't supposed to even rent that one. The gauges were broken and the life vests for my kids were stamped with a date of 1989!! And then another stamped of "passed" in 1993. Let's just go with the 10 year lifetime date for fun. We returned and after we raised the prop the staff started acting that there was an issue and we had no clue what was going on. We waited while they looked at the prop and there was fishing line in it. That they took off and dropped back in the water right there. Finally after about 20 minutes they say they need to call the owner. We still don't know why, and they say it's because the prop is bent. We didn't hit any thing at all. They said we could leave and call us later. But we opted to wait. One employee said it was "silver" when we left but was worse when we returned. He was really a jerk the whole time to even the other staff, blaming us. There were three staff members who were nice and professional- I didn't get their names- a guy with an accent was friendly and seemed to be bothered by the other punk, a young female at the dock. I saw another couple going out for a rental to see if they were going to use our boat. I asked him if the boat keeps going out. And his only answer was that it's the renters responsibility to take photos. After the manager called the owner it was finally determined we would not be charged $100 for the prop. The manager on site seemed understanding and mature verses everyone else running the show. As we had a $250 deposit on hold for damages on the rental. I was enjoying our time until the end and will not recommend going here again.

    Terrible business owners didn't want to refund nor give us the boat ride that we paid for. To…read morepreface this, it was raining the day we wanted to rent the boat. SO BUYER BEWARE!!! Don't believe the highly rated reviews. These jerks don't keep promises. Make sure to record any promises. Especially if they don't let you take the boat. They have terrible policies. They stole money from our family.

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    North Shore Landing - We had such a great time at the landing on the pontoon  boats and the jet skis. Super nice employees and helpful

    We had such a great time at the landing on the pontoon boats and the jet skis. Super nice employees and helpful

    North Shore Landing - Fun with the pups!

    Fun with the pups!

    North Shore Landing - Captain setting up one of the surprises

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    Captain setting up one of the surprises

    Bear Splash Rentals - jetskis - Updated May 2026

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