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Bear River Cabinetry

5.0 (1 review)
Open • 8:00 am - 5:00 pm
Updated 2 months ago

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4 months ago

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N-Hance Wood Renewal - After a few days, paint already coming off

N-Hance Wood Renewal

(25 reviews)

Recently, I had my kitchen cabinets refinished. The crew did an amazing job doing each piece by…read morehand on site. My walnut cabinets came out looking brand new. I could not be happier with the finished product and I am a very critical person. Thank you to Anthony, northern New Jersey, for a job well done. Terri Morris Plains New Jersey

I got Nhance to refinish my kitchen cabinets. -They dont…read moresand or prep -So much hair and paint chunks in the finished look - super thin paint, not enamel, just poor paint - paint just comes off in most places with minimal contact They will not sand and prep my cabinets and re-paint. They already got paid $6k for it so all they WILL do is charge me $2.6k to replace the cabinets doors. My doors and drawers are in great condition, there's no need to replace them but I can't afford to pay someone else to take it all down, sand, prep and re-paint again. NOT HAPPY They said they wash the cabinets down and the paint isn't sticking because of oils on the surface over the years. Well sanding takes care of that. And my question is...If YOU KNOW your method doesnt work well with refinishing, why keep doing it that way? I SEE WHY THEY HAVE TERRIBLE REVIEWS. They came over to give an estimate and didn't have an example of what the finished product would look or feel like but told me it would be enamel-like. Its more like a thinner, less covering paint. It was supposed to be in gloss and they did a satin finish, so no shine at all. I also spent a lot of time and money choosing my color. Went thru 17 different samples and they cost $8 each. But I found my color, they said they can match anything. It was supposed to be a faint sage color. They said they couldn't match it on the DAY OF WORK. If I would have known that they couldn't match it, I could have given them my second choice which was a warm vanilla shade. But since it was the day of, I just went with it. The cabinets doors and drawers are very thinly covered and lots of chunks and hairs and grit in the paint. Now it does look nice from afar but not up close and not the color i chose, but what they chose FOR ME. They told me "we dont have every single color" but i was told they could color match anything. It was quick and finished on time but not the color I wanted or the sheen and you can see some areas where I did paint swatches on the doors, just the outline of the old paint because they dont sand anything. Paint is already chipping off and lots of areas that came off when tape was removed. I took pics and sent them so they came out and asked where the issues were. I pointed out all the chunks, hairs, areas that were already peeling off, the nail that was sticking out and they just painted over it and minimal coverage areas. They said i signed a contract acknowledging that there would be "some pitting" , i didnt realize "some pitting" was every surface, front,back, top, bottom, left and right. It just looks like it didn't get full coverage. Owner said i was "too picky" and he'd be proud to show off this work. Well I guess thats good cause its going on your review! They said they would touch it all up and if I wasnt happy, they would re-paint. So after the touch up, I said I wasnt happy because the coverage was still showing the wood color thru. Owner said they weren't going to repaint. I was like? You JUST told me that you would re-paint but now you wont. So I said I guess we're done. So a few days later, owner called and said he knew i didnt like it and was unhappy that the paint comes off so easy everywhere and the coverage is so thin. So he told me i could pay another $2.6k and theyd replace the doors so that the paint wont come off the new ones. I have to do it because the paint is going to be a disaster in just a few weeks anyhow and i dont have another $6k to pay someone else to sand and prep and paint correctly. So now I'll be out $8.6k and still have to repaint the base myself but the doors will be fine.... I hope. The longer I have been looking at my cabinets, the sadder I have been getting. I wish I would have just done it myself because I'm out so much money and I dont have the kitchen I wanted and STILL have to paint a large amount myself now after all. If you look at my pictures you can see the swatch of my color and the color they chose for me. I'm so disappointed and out a ton of money too. I have so many pics of hair and chunks in the paint, didnt post all but you get the idea . Was it fast? Yes Was it quality work? No Do I regret this whole endeavor? TOTALLY

Sierra Restoration

Sierra Restoration

(6 reviews)

Sierra Restoration was a great company to work with. Timely, efficient, friendly, and experts are…read moresome adjectives that I would use to describe them. Gavin was especially great on the job. He showed up on time, worked hard, communicated clearly, and was thorough. He seemed very knowledgeable.

We encountered significant challenges during the subsequent phases of the project. Communication…read moreregarding next steps and scheduling was inconsistent, and I frequently had to reach out for updates. This lack of proactive communication often made us feel like an inconvenience. Our primary issue involved the replacement of a damaged cabinet and two countertops. Because we were functioning at subpar levels, I requested that one section of the cabinetry and countertop be reinstalled early so we could operate as a business. I was informed this would require an additional fee, which I accepted but did not understand why I needed to be charged extra when the work was necessary anyway and would benefit me, the customer, to do this. Unfortunately, the replacement countertop was measured incorrectly and arrived a foot short, causing further delays. Later, after being told for weeks that a replacement cabinet was being built, the installer arrived on the scheduled date without the cabinet. This left us without a sink or our ice machine, which is critical for post-operative patient pain control. We were forced to purchase ice from stores for a week and a half while waiting for the cabinet to actually be built. While the final installation on April 10 was completed quickly, the overall process took from January 2 until today, April 13. Currently, the handles are not yet installed, there are already chips in the new countertop, and two drawers do not close properly due to the placement of the ice machine lines. I realize that with things like this, plans change and orders don't go as planned, which I was willing to accept. However, the lack of communication and unwillingness to communicate was very disappointing. I felt dismissed until I became stern and aggressive, which is not how I want to be at all. I also wanted to point out that we paid in full on 2/17/26. Since we paid in full, we hoped things would move as quickly as possible, but that was not the case. I will not post a bad review or anything of that nature but I feel it is important to address these issues because the next customer may not handle them as I am. I believe in giving businesses the opportunity to grow and learn from these experiences and I hope that happens here.

Bear River Cabinetry - cabinetry - Updated May 2026

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