What a nightmare experience. Northern Title was used by my realtor while buying without any issue. Selling was an entirely different experience. On 06.16.2021, my new mailing address was requested and supplied for mailing the deed; I was told the remaining docs would be sent via docusign. I had offered to stop in on 06.18.2021 during a visit in town, but decided not to waste any time on that after being told that the buyer had announced that the buyer was unable to afford the property. On 06.22.2021, I was asked about whether I had received the docs, to which I replied that I was still out of town on that same trip that had be planned and announced far in advance. This was also the first I heard any indication of the buyer's financial issues being cleared up. On 06.24.2021, I cut my trip short to return and check the mail, only to discover that Northern Title had never sent the documents as indicated. When I inquired about the package arrival, David informed me that he had phone and text communication with some random person (definitely not me) and that he was confused by it. I was now also confused. I can't imagine what happened there because I have blocked random numbers from texting, and do not use my personal cell for any business transactions, so there is no way he even had my number. I am not a 12 year old playing on the phone, so send an email like a normal person. When I called to clear this up, he was incredibly rude and unprofessional. After asking me questions, he cut me off and spoke over me... four times. Four Times. Wow. What an infant. I was in such disbelief over this ill mannered behavior that I actually just kept talking on his fourth attempt... and so did he! Unbelievable. He told me that I should have come in in-person the previous week to sign the documents, despite the fact that the deal had all but fallen through at that time. Firstly, why would I waste my 24 hours in town to do anything for a sale that isn't happening? Secondly, why weren't they the party who suggested that arrangement in the first place if that's what they wanted? I have no idea what they were expecting to happen differently, knowing that I had a preplanned trip out of town and far away from the snail-mailbox. They finally set up docusign at this time and to nobody's surprise, I caught several errors in the document. On 06.25.2021, Tiffany rudely responded telling me that there is no HOA (there definitely is and I literally received an email from the HOA just the day prior and visited with some board members a few days earlier from that...) and "are you not able to check the true or false boxes" in the crappy, sloppy docusign doc. I asked what happened to the HOA and how could I make those edits in docusign, to which she clumsily spun in circles and admitted that those changes would need to be made on their end, as the originators of the doc. I explained that I didn't feel comfortable signing an erroneous document, to which Tiffany reiterated a second and then third time that there is no HOA. Seriously bruh, I've been paying someone monthly for all the years I owned that property and also sat on the board for some time... I was also told that it's fine to leave some sections blank, which also makes no sense. If the information isn't pertinent or relevant, then remove it! These are legally binding docs and I'm not signing them if they are full of errors or random irrelevant insertions that are meant to be ignored. From there, to make a long story short, I wasted another day on this drama to find an available notary as these incompetent people eventually figured out that there is indeed an HOA, so they were able to update their records and documents. After I sent mailing confirms, they asked about the docusign, which was truly amazing. So I returned an email response with my docusign confirmation embedded, since they apparently had no idea. What an unnecessarily stressful and disappointing experience trying to communicate with illiterates. When I followed up with my realtor about this, he described how all the good employees had left this garbage company as soon as the pandemic started. I agree, but sadly for me, those like David and Tiffany were left behind to harass customers. Please, never again. read more