Bear was recommended by my insurance company after a pipe broke in my house but my experience was terrible. Bear was supposed to contact me same-day but didn't actually respond until the next day, and didn't actually come out until the day after (by which time I'd rented equipment and done the water clean up myself).
They took (literally) weeks to submit my repair cost estimate to the insurance company. I followed up repeatedly with the office staff and got answers like "I forgot to check on that today". When I complained to the estimator he was dismissive and rude. To make matters worse, when I asked to speak to a manager of someone else in charge, he refused (he even refused to give me an email to write them).
I had to complain to my insurance company, but that finally got me a call from the owner. When I explained the issue to him, he agreed to put a rush on my job (starting that Friday). Unfortunately, nobody showed up and it was the week after that I finally got a call from the guy managing my job. By this point I'd arranged to have a lot of the work done by another contractor. Upon learning that they weren't getting the whole job, Bear refused to do any. I learned this after the fact when I called to see why their crew no-showed (again).
In the end, they lied to my insurance company, telling them that I didn't want them to do any work.
They're sketchy and the staff are rude. It has been my experience that they're only interested in getting all they can from your insurance company and actually getting your job done in a timely manner doesn't matter to them at all. Stay away from these guys at all costs! read more