Called for a drink at the Beaconsfield Arms, Flamborough Road, Bridlington today lunchtime, 4 July 2010, and ordered a pint of John Smith's bitter and a half pint of Foster's lager for my lady wife. I was charged £5.55 by the 20ish blonde barmaid.
Realising this was a tad expensive I quized the bar staff if I had been overcharged. "No!" was the reply from the blonde. So I asked what price the beer.
The landlord/manager suddenly appeared and quoted £5.55 for two pints and infered that the barmaid had pressed the "pint" key instead of the "half pint" key by accident. I rolled my eyes and said "This is my first visit to your pub and I'm overcharged?".
He immediately said to the blonde "Give him his £5.55 back" and to me "Where are you sitting?" I indicated I was outside.
I thought " Cash back, an apology forthcoming and have this one on the house?"
But no!
He walked outside to my lady wife and snatched the half pint from her lips saying, "I'll take that madam" and under his breath said that I had an attitude problem"!
He had effectively thrown me out of his pub for contesting the price charged for my beer and the eye rolling?
Now, the barmaid took my order correctly, she pulled the beer correctly but then "accidentally" overcharged me £1.50. Surely she knows roughly how much a pint and a half of beer costs . . . and it's NOT £5.55 . . . it's £4.05 and that's a BIG noticeable difference!
Have you noticed, in general, when a barperson "hits the wrong key" it's always the "pint" key when you've only had a half . . . it's NEVER the "half" key when you've ordered a pint!
As a final comment for the landlord/manager, please remember, in future "the customer is ALWAYS right and "You never get a second chance to make a first impression"!
For prospective customers, always check your change! read more
