I haven't been to a PCP/GP in years, due to cancer and other medical ailments; as a result, it's…read morebeen more than 3 years since seeing my Primary Care Physician. After 3 years apparently you're discarded and considered a new patient, and every PCP office I called within the Lees Summit and surrounding areas either aren't accepting new patients or they're not scheduling new patient appointments for a minimum of 5-8 months, leaving me without help after severely injuring my back, I was in so much pain, and I needed immediate care, so I made a same day appointment (on a Sunday) at NextCare Urgent Care is Lees Summit (off of McBaine Drive), and they exceeded my expectations in every way. First, you can make an appointment online, and they honor those appointments (no matter how many walk-ins are there before you.) In addition I have received exceptional care. I've been twice in the last 2 weeks, and have had to call in multiple times. They are always quick to respond and incredibly helpful. From the front desk (who is also the R.T./x-ray tech), to the nurse who was so kind, caring and helpful, to the Dr/FNP Thomas Sims, I have received excellent care. I cannot say enough great things about them. If you need immediate care (that doesn't require going to the ER) I encourage you to make an appointment with NextCare Urgent Care in Lee's Summit. You will not be disappointed.

Two receptionists on Instagram the whole time, took 2 hours to take a dot... worst spot ever!read more

The Ambulatory Surgical Center is on point. They are in Centerpoint but may not be ran by them,…read moreidk. The staff is all so nice and professional! Good experiences there, if you have to go.

To start off the waiting room is extraordinarily packed the woman who did registration was an…read moreabsolute delight I believe her name was Sheila, however that is the only kindness you will receive here the second we were in the intake room you are greeted with a hobgoblin that they've named Danielle who is rude and about as abrasive as a sand blaster for literally no reason then they stick you in a hallway that just sends you into insanity highly recommend you go to a truck stop diner you'll get treated better there and might have a higher survival rate this place looks like something out of a horror movie RUN!!!

I have been a patient here for a year now, and have visited enough times to let anyone know my sage…read moreopinion. I know of no other skin and vein clinic to compare to, but what I do know is that in the past few months I have seen results with those unsightly spiders that have been stuck on my legs for a while. The staff is friendly and also very knowledgeable. If someone doesn't know they answer they will go out of their way to get it. The doctors, both Fearon and Baker are both nice and personable. I was also impressed that they closed their clinic on Monday due to potential bad weather and road conditions, expressing great concern over the safety of their staff and patients. What more can I say? If you need any vein treatment I highly recommend them. I am aware that they also provide laser treatment procedures for hair, skin lesions and other cosmetic issues, which I am sure they are good for.

Throughout the treatment for my vein problems I've always received outstanding service from Dr…read more Fearon and his staff. The moment I enter the door everyone from reception to the entire medical staff are friendly and caring. They take the time explain the plan of treatment as well as answer all my questions. I'm glad I found Summit Skin & Vein Care.

Excellent customer support. I've gone for monthly injections and have always been treated like a…read moreprincess! They have drinks and snacks to enjoy while having IV treatment.

I had my first Infusion this morning. The clinic was very clean. Each infusion are was a decent…read moresize. They each had two very comfortable easy chairs, a wide screen flat TV. The staff were very friendly. I normally have problems with people starting my IV's but today was good. Looking forward to seeing them next month.

I rarely leave reviews like this, but my experience at Saint Luke's East Emergency Department was…read moreextremely disappointing. I arrived at 12:10 a.m. and was not taken to a room until 3:30 a.m. I understand ERs triage by acuity, so the wait alone is not my primary complaint. My concern is what happened once I was roomed. The treatment room was visibly dirty--full trash and dirty-linen receptacles, debris/hair on the floor, and a dirty pillow underneath the bed. I reported it to the nurse and was told it would be addressed. I also took photos documenting the conditions. Dr. Cox was the bright spot of the experience. He was caring, compassionate, and took my concerns seriously. Unfortunately, after he ordered my workup, there were significant delays. Radiology came twice to perform my CT but couldn't proceed because the required IV had not been placed. Despite multiple calls for assistance, my IV wasn't established until more than an hour after Dr. Cox evaluated me. After the shift change, my experience with Dr. Burley was completely different. I found his bedside manner dismissive, accusatory, and lacking compassion. I felt rushed out rather than treated like a patient whose concerns mattered. Between the dirty room, poor responsiveness, delays in ordered care, and dismissive discharge experience, I was extremely disappointed. I appreciate Dr. Cox's professionalism, but based on my overall experience, I would not return to Saint Luke's East for emergency care.

I am extremely disappointed with my experiences at this emergency room. People come to the ER…read morebecause they are sick, scared, or in pain and are looking for help. The last thing they need is to be treated without compassion or empathy. The triage nurse I encountered was extremely rude and made an already difficult situation even worse. If you work in healthcare, especially in an emergency room, kindness and compassion should be part of the job. Patients may already be having one of the worst days of their lives. A little patience, understanding, and even a smile can make a huge difference. The wait times are also absolutely insane. Waiting 5-6 hours to be seen is unacceptable, especially for people who are sick and suffering. Every time I come here, the wait seems to be the same. Perhaps the hospital should consider expanding the ER and adding more doctors and nurses to help meet the demand. It may also be worth considering having separate areas for patients with less urgent illnesses and those experiencing true emergencies, so that people can be treated according to the seriousness of their condition. I truly hope the hospital takes these concerns seriously. Patients deserve to feel heard, respected, and cared for when they come to the ER for help. Compassion costs nothing, and it can make all the difference to someone who is already hurting.

Whenever calling to try to schedule an appointment it's always 3+ weeks out to be seen and then…read morethey say go to urgent care to get in sooner. First DR office in 40+ years to take so long to get into see primary care DR Jessica Kline. Will no longer be going there. Don't waste your time

Amazing staff and doctors! I feel blessed having such a top-notch facility so close to home!read more

After 25 years of family medical care here we are no longer patients with this office. My primary…read morecare doctor for over 20 years retired so I called and set an appointment to meet a new doctor to have as my primary physician. A few days before my appointment I receive a message on my app that my appointment is cancelled. I call to discover that it was cancelled because whomever set up the appointment did not note that this was to establish care with this provider. With all of that they cant even get me in to "establish care" until sometime next year. Just a bit of advice for anyone wanting to use their services and how they treat a loyal patient that has been seeing them for over 25 years.

Recently I called to make an appointment. I have been a patient at the independence and Blue…read moreSprings offices. The receptionist rudely told me I would not be seen until February as I am a new patient. I explained that I had been seen at 2 other offices, and was told I could go to any of the offices. We have moved closer to the Lee's Summit office, and I wanted to change to that office. She told me that it didn't matter. It's unfortunate that the first person you encounter is rude, and has no intention of assisting you. I spoke with the independence office, and was assured this is not St Luke's policy.

Amazing ER experience! Helpful and caring staff. Would recommend for cardiac emergencies.read more

The food service department at this hospital needs a complete overhaul. My mother has severe celiac…read moredisease and cannot have wheat or gluten, yet approximately 95% of the meals she has been served during her recent hospitalizations have arrived with gluten-containing items or have otherwise been prepared incorrectly. She has been hospitalized three times in the past month, and every single time we have had to watch her meals like a hawk because the food service department repeatedly gets her dietary restrictions wrong. At this point, when she receives a meal that is actually correct, it feels like a miracle. Getting her order wrong has become the norm. We have repeatedly explained her dietary restrictions to the staff. We have met with the kitchen manager, spoken with the patient advocate, alerted her care teams, and made sure her celiac disease and dietary restrictions are clearly documented in her chart. Despite all of this, the mistakes continue. Just today, she ordered a meal specifically without gravy and without a bun. They brought her a meal with gravy all over it and a hamburger bun. She had to send the entire meal back. This is not an isolated incident--it is one of what feels like dozens of meals that have had to be sent back because the food service department failed to follow her dietary restrictions. What is especially frustrating is that the department has actually tried to blame these repeated mistakes on construction. That is not an acceptable excuse. Even if construction were somehow affecting food service operations, the hospital still has an obligation to provide patients with food that is safe for them to eat. And celiac disease is only one type of dietary restriction or food allergy. There are many patients in a hospital who may be dealing with serious food allergies or medically necessary diets. Some patients may not be able to see their meal clearly, may be confused, exhausted, sedated, or simply assume that the hospital has provided them with food that is safe to eat. They may eat something they should not and become seriously ill. For someone with a severe food allergy, the consequences can be life-threatening. That is what makes this so disturbing. This isn't about getting the wrong side dish or an incorrect meal preference. This is about patient safety. The LSMC Food Service Department is putting patients in DANGER and nobody is doing a darn thing. We have raised the issue repeatedly with multiple people, yet nothing seems to change. Patients with serious dietary restrictions should not have to rely on themselves or their family members to catch potentially dangerous mistakes before they eat. Patients deserve better than this. Safe food should be a basic part of safe patient care. What if a patient suddenly had breathing trouble directly because of food service not being competent around allergies? This is a MAJOR LIABILITY to Patients and the hospital. LSMC do better and start caring about this before someone gets seriously ill or dies because of your food service incompetence!