You know when you're talking to somebody and the passion just exudes from them? That fits the owner…read moreof this operation to a T. I think his name was Darrell? We went in just out of curiosity and left with an entirely new knowledge and appreciation of rugs and the industry. He was so knowledgeable and willing to share. The store is way bigger than it looks and they have rugs of all sizes!

We have many rugs from the Knotty Rug at our home and they are all amazing! The owners of the store…read moreare extremely friendly and are very helpful in helping you choose out what type of rug you might need; they have a huge selection. I would give this store five stars, but, the prices are so expensive that just on principle I must remove one star. However, in all actuality, if you are looking for a good quality rug and need some help choosing the rug, and are not afraid of spending too much money then The Knotty Rug is the place for you! (Truly it is a 5/5;))!

Hello! Let me begin by saying that I had two oriental carpets, one 9x11 and the other 5x7 that I'd…read morepurchased 7 years ago and I'd never gotten professionally cleaned. I have two large dogs and grandchildren who play in the living room where the larger carpet is. When I say that the carpets were DIRTY and worn from the sun from not moving them around, is an understatement. I Googled oriental carpet cleaners in the area and thankfully, I came across Mori from Accents Galleria. Shaking his head at the condition my carpets were in, he said he'd try his best. Well, two weeks later and when he returned the carpets... amazing! The big one felt like I was walking on velvet and it was CLEAN, back to its pristine condition when I originally bought it. Same with the smaller one in my bedroom which was silk. I can't say enough good things about Mori from his kindness and caring personality to the excellent work he did for me. My only regret I didn't take before and after photos because the different was truly incredible! So to Mori and his staff, a huge thank you from Karen in Prairie Village.

Mori did an excellent job cleaning a rug we purchased second hand. Highly recommend. Fair price…read moreand turnaround time.

Great selection of rugs. Staff are very helpful and customer service was excellent…read more We had a very good experience and sent my daughter and her husband there to shop for rugs as well!

We spent quite a bit of time here on 2 different trips to find a large rug for our living room. We…read morelive 3 hours away and nervous about how it would look. They let us buy a rug knowing we needed to test it out. That rug did not work out color wise- took it back and found the perfect one that we absolutely love! They were so patient with us and answered every question we had. We would shop there again most definitely.

Absolutely wonderful customer service. I went in to get a rug clean and also ordered a rug pad to…read morego underneath. Massoud was super friendly when dropping off the rug. He then called me to let me know when it was ready to be picked up. I arrived and his wife, Shahin, was there and very friendly. Had a great conversation while picking up my rug and very satisfied with their service! I would definitely recommend their service, and they also seem to have a ginormous rug collection as well!

If there was a scale of 5 negative stars I would give them one…read more I come from Syrian background ,from Aleppo city, an ancient major silk road city , with all the wealth, art, and antiques that stratigic position can bring over thousands of years. Some of the city rugs dealers are mentioned, cited, and referenced in important Oriental rugs books such as Mr.Hampick (an Armenian Syrian rugs dealer runs a family business goes back to more than 200 years ago,his family traded between Syria and Armenia and upon the Armenian genocides they chose to settle in Aleppo and run the business from there). Mr.Hampick is cited in Sir William Eaglton ( who is an American dipolomat served in the near middle east region and one of the most knowledgealble western people on the topic of oriental rugs) the book citing and referencing Mr. Hampick is " An Introduction to Kurdish Rugs and Other Weavings" . Now; my family history roots in Aleppo goes to 700 years ago, they are rugs fanatics,owned and collected oriental and tribal rugs for hundered of years, at home I learnt so much abour rugs, types, standards used to evaluate them.. an so on. I walked the afternoon of Saturday 11/23 /2019 to this rugs Gallery ,with only two of our own collection ( which I know exactly the source, type, age, value of both of them) and I intended to test gentleman knowledge and level of expertise so I can feel comfortable to buy and spend money at his Gallery to expand our (my husband and I) own collection. I thought if gives me the correct information about my rugs,I will definelty start buying. The gentleman turned to be a horrible business man and a crook! He gave me the correct type of one of the rugs but not the other, total failure to estimate the age and value for both of the rugs ( he probably thought I am selling them), however when I corrected for him on the age, he got furious and obnoxious and realized I have fair knowledge and I am not a random customer.I offered to buy right away similar or alike rugs to mine with the prices he was giving, he brought a terrible rug with 3 times the number of stiches per cm2 and with literary holes and terrible shape,and I told him you can not claim its the same , starting by stiches number then rug shape,condition,and age -- he literary started yelling at me and picked up my rugs rudly and disrespectfully and throw them in my face asking me to get out!!! Pathetic business man, realized that he is challenged and his level of expertise is poor and he is DISHONEST so he acted histrionically. One tip reveals how fake this trader is that only real rugs lovers and experts know it: a rug dealer will NEVER EVER step with his shoes on your rug specially if it is a praying size rug not area rug (not mentioning you are already telling them it is put on the lid of the piano). The real rug trader will ask you first if it is okay to walk with shoes on ur rug or you prefer them to be shoeless. I am so sorry - but this Gallery is not an honest business by any means. The lady there was nice though and felt very embarrased by her husband/boss.

I just drove by this place and the lights are out, it looks like permanently.....looks like they…read morewent out of business. I would highly suggest Area Rug Dimensions over on 127th and Metcalf (they are in a strip mall), I've heard lots of good things about these guys, they have a huge selection.

Very reliable company, fast appointments and excellent service,I have shopped for different high…read moreend rugs around the states, and the first thing that stuck me about mark and his team was the knowledge and warmth that came across every strep of the process. They not only educated me and family on wha to purchase, but why that martial is important and how this is not just something you put on the ground put you pass on to your children for many generation to come. There is not ONE person in Kansas City who has been doing as long as Mark has. I will like after this sale he is a part of our family.

We have used Ara's Gallery for repairs as well as for cleaning as we have a number of genuine…read moreOriental rugs. While we take the smaller ones down there, they will pick them up from Lawrence, and bring them back when done. They're usually in the area every couple of weeks from what I remember. I seem to remember a time frame of three or four weeks. Elizabeth who is the owner and the person we dealt with, is extremely knowledgable about everything to do with Oriental rugs from cleaning and mending to identifying them. If something doesn't need to be done, she will tell you. While it's expensive, remember it is a specialised service and everything is done by hand. They also have beautiful rugs to buy.

DO NOT USE!! This company operates with horrible customer service! They straight up have been lying…read moreto me since October of 2014. I worked out at the Gym next door and wanted to get my oriental rug cleaned and repaired so decided to try this local company. At first everything was great- they made arrangements to come and get my rug (which is over 14 ft long) that was great. They said they could clean it and repair it and have it back with in three weeks...3 WEEKS! Great- except here is where it all went down hill. Elizabeth is the one I dealt with who is also the owner- well they didn't come and get the rug as arranged and I changed my whole schedule in order to meet them- ok I though things happen no biggie- but then another week went by. They once again missed the pick up. Finally Elizabeth called me and had some apology and story and came the next day. I payed over $600 to get the rug cleaned. Fine I knew it would be expensive so it was supposed to take 3 weeks to have the rug cleaned. It took 7 weeks!!!! And she had an excuse after excuse and I was getting worried that maybe something happened... Finally they dropped it off and- that's when I ordered the padding- which was supposed to come after a week. That was the first week in December. I have yet to get the padding for the rug and paid for it weeks and weeks ago. Every time I call Elizabeth has some ridiculous excuse and claims that she was just going to call me. Unbelievable. Just the worst customer service ever. Can't wait to be done with them!

Had a good selection, found what we were looking for and at a good price. Above and beyond service!…read moreThank you!

My boyfriend and I came in looking for a new bed frame and we're very impressed with the selection…read moreand prices. The customer service was top notch with the owner offering to contact us when he gets some items in!