We did not have a good experience. We just stayed from a Thursday through a Sunday about 1 week…read moreago. On Friday night, the toilet plugged up. There was a plunger in the bathroom, and I tried unplugging it a couple of times but was not successful. This was late at night, around 10 or 11. We waited for 45 minutes, but nobody came up in that time.
I went down to the front desk and asked again if someone could come up to take care of the problem. There were two ladies in the lobby, one was busy dealing with other guests. I asked the second one about the bathroom. First, she told me that the other lady was taking care of it. Next, she asked me if there was a plunger in the room, I told her that yes, there was. Then she asked me, in a very rude and exasperated way, why I hadn't taken care of it myself. I told her I tried twice and it didn't work, but also that I was a guest, and I should not be responsible for fixing a problem in the room. I paid money to be taken care of, so to speak, not to be fixing problems. The lady became very upset and rude and started telling me that yes, I should be fixing it, since the plunger was there. She then left in the middle of the conversation.
She must have taken about 30 - 40 minutes to return. I was about to leave back for my room when she came to tell me that she had gone to the room and fixed it herself, and told me it was hilarious that I could not take care of this myself.
I was upset and I told her that she was raising her voice, and she said "No, I'm not!", and I again told her that this was her job, not mine. I ended up leaving after telling her to expect a formal complaint about this.
When I came back to the room, it turns out that she was rude also to my wife, complaining that I had not been able to take care of the problem.
She leaves the plunger in the room. The next morning we get woken up at 7:50 despite the fact that there's a "do not disturb" sign hanging. We were woken up because we "never returned the plunger", never mind our angry friend left it behind the night before. and never mind that everybody in the room is sleeping.
The toilet plugged again on Saturday, and several calls from our room were not picked up, but were picked up once my wife used her cell phone. This time a very swet plumber came and took care of the problem without all that fuss.
They have a lounge area in the 5th floor, with a pool table, and an arcade. The pool table does not have a triangle to arrange the balls, and the arcade ate some of the coins. These are minor issues. Most importantly, the toilet in the area was unusable because there was a 10 cm turd stuck in it which had not been cleaned by the time we left, so at least 3 days.
The staff was rude, and condescending, and they certainly did not show consideration to our concerns and requests. The hotel seems to be decaying, which is not their fault. But what I consider their fault is their horrible attitude toward their guests.
Do not stay there. The place is a dump.
If anyone from the corporate office is reading this, I can provide additional details.
Jaime B