This is long, but please read if you're worried about negative comments you see here.
My Grand Cherokee decided not to start up after getting gas in Ponte Vedra Beach, where I live. Battery was fine and jumping it didn't do anything. I had been waiting two hours for AAA when I finally called them to get a status update. AAA told me they were still in process of finding a tow company. Sick of this, I was referred to Beach Body Towing by the gas station attendant, who knew the owner personally. The owner said they'd get someone out within the hour (!) and came less than thirty minutes after hanging up.
The tow truck operator got my car up on the truck and was very friendly and didn't seem at all bothered by my questions, which I'm sure he has to answer with every pickup. I filled out short paperwork and received a copy back for my records. I believe he was the same driver referenced in other comments. Really nice guy.
I read the reviews on here and was trepidatious because of some of the storage fees comments. I, too, got a call once the driver got to the Jeep dealership saying that he had to take the car back to their on-site storage because the dealership gates were locked. I thought to myself, "here we go; this is the scam part the comments on Yelp referenced" which was already a worry because I think we all have those concerns with any towing company out there. This was bolstered by the fact that I called Jeep and got multiple confirmations that night drop off at 10pm (the estimate I gave Jeep) would be completely doable and towing companies do after-hours drop all the time. The owner of Beach Body tried telling me that the gates would be locked (kindly) but I insisted because I spoke to a Jeep employee.
This morning I called Jeep to confirm that the gates were, in fact, open and that I was given the run around by Beach Body. I WAS 100% WRONG. Jeep does lock the gates after 9, which the owner told me after the driver conferenced him in at the driver's election. Now looking back I can see that both the owner and driver for Beach Body were trying to take care of me and now I feel like a complete jerk. I'm not normally skeptical like that (yes, everyone thinks that of themselves) at all and I leaned too heavily on the negative reviews here. All of our encounters were completely friendly and the guys really were go-with-the-flow and down to earth.
In short, the owner and driver beat out every other company we called (6 total) including the infuriating AAA service. Not only that, they were extremely nice and way more patient with me than they justifiably could have been - certainly more patient than other towing companies I've worked with in Cleveland and here in PVB. I was wrong to believe the complaints, not because they're not true for the reviewer, but because there's usually two sides to every story. Beach Body will now be my very first call if I need anything in the future.
If you guys see this, I sincerely apologize for not listening and want to state that I was totally wrong and you guys were both right. read more