On 9/20/2025, an unsympathetic, older black guy with crooked teeth and even darker soul towed my…read morerental (there was literally no life in his eyes or empathy for me- yes I understand that this is a business but he literally could care less about the issue)stated that the Florida law doesn't allow anyone other than rental company to pickup rental(even with rental agreement, authorization letter, etc). I also got the cops called on me for not understanding the issue of me paying and going on about my day to resolve issue. As I told the tow guy, God doesn't bless any mess and he will forever remember my face. Psalms 109 6-21

Towing cars of people at a peaceful demonstration didn't even wait for the demonstration to be overread more

I reached out to Tiki's Towing after seeing their $65 tow advertisement on Facebook Marketplace…read more When I contacted them, I was informed that the $65 rate only covers up to 2 miles, which is understandable. My total came out to $120, which I agreed to without issue. Before the tow, I clearly explained to the first person I spoke with that the vehicle needed to be moved from one property to another and placed behind a gate, and that they would need to open the gate. After the vehicle was picked up, I also sent them a picture of the gate--circled--as you can see in the image below, to make sure there was no confusion about the drop-off location and instructions. When the driver arrived, a different person contacted me for directions. I assumed all prior details had already been communicated, so I did not repeat the information about the gate. However, once they arrived at the drop-off location, they refused to open the gate and place the vehicle inside. They told me the person I originally spoke with was "in training" and unaware of their gate policy. I explained that if I had been told upfront that I needed to be present to open the gate, I would have made arrangements to be there. Despite this, they refused to wait for me and left the vehicle in front of the gate--even though I had already paid the full amount. Before posting this review, I tried to handle this professionally and work things out directly with the company because I genuinely support small businesses. However, I was told they would rather respond to a review than resolve the issue. To make matters worse, the owner/co-owner was argumentative and unwilling to fix the situation, stating they had other jobs to get to. Overall, this experience showed a lack of communication, professionalism, and customer service. I would recommend clarifying all policies upfront if you choose to use this company.

Contact tikis gave me an eta, office kept me updated via text. Driver was on time and was very…read moreprofessional. This the company I will use if need in the future.

Hands down the best towing experience I've ever had. They got to me way quicker than expected. The…read moredriver was super nice and very professional. My car is lower than most vehicles and the driver took extra care to make sure no damage happened to my car when getting it up on the truck. Highly recommend.

Arrived quickly and got us taken care of with courteous and professional service. Would recommend…read moreJax Express to anyone. We also use them for our work fleet and they always take good care of us.

They did awesome at getting my daughter unstuck on Christmas for a wonderful price!!! Thank you so…read moremuch

Punctual, efficient and good communicator. Price was fair and upfront. Kept me in the loop on…read morearrival and delivery

it was horrible, they towed my car and now it threating to put it up for auction in two weeks. they…read moretake your car to the towing yard but then tow them to a house about 40 mins away on 134 anne st and store them and hid them there until they bring it back to auction them, it happens all in about a month. i have no idea who has my car or who even wanted them to tow it. it was very shady i would definitely recommend them if you want to do some type of fraud or insurance scam or even getting to reown the car without the pink slip/ reg owner signature or approval. the name i got is someone i dont even know. im still missing my car..... crazy Gerald Mahoney is being it all and his name is all over this. when i told him i was going to call the police he started to get aggressive with me and yelled at my with profanity

My sons truck finally died, but it couldn't stay at Tire Plus and it couldn't be driven. AKA~ we…read morehad it towed tot he house for now. John was our tow truck extraordinaire, he quickly loaded the pickup truck onto the lift and brought it the whole 2 miles to our house and parked it neatly in our driveway. We were quoted about an hour when we called it in and went and had lunch when we got the call from John that he could be there in ten minutes- I think that was right at 40 minutes. So they promised and delivered in the time frame. I picked this company because it has been in business for 30 + years. I figured you wouldn't be around that long if you weren't good. I will say- when I called the number on Google it gave me an automated message that the mailbox was not set up for the phone number. I went to their website and they had the same number listed so I tried again with success. Phone skills have definitely gone by the wayside though- this is the 2nd towing company I have used in the last several months and neither took my name or number. I understand they can see my number- but they could at least say that. Confirm it. Something. I answer phones for work and there is something definitely lacking there. But the driver was well spoken both on the phone and in person.

These people REALLY get customer service! We were vacationing in the area and our car developed a…read morebrake problem. After researching online I chose Beach Plaza Auto Care, gave them a call and dropped my car off. They told me it might be tomorrow before they could get to it but that they would do what the could. A few hours later they called, my car was fixed and ready to be picked up. They "worked me in" because they knew I was from out of town here on vacation. They used quality parts (I was in the automotive/truck parts industry for 40 years) and I'm sure the work will hold up over the long haul. The price was fair and competitive. I could not have had a better experience!

Charles was great. Very informative. I was traveling from Louisville and thought there was an issue…read morewith car, Charles was able to look at it quickly.

I needed a tow after work and Alex, my tow truck driver, was the best. Courteous, friendly and…read moreknowledgeable. Highly recommend!

ASAP's manager, Carmie, is 100% customer focused! She stayed on top of my appointment and kept me…read moreabreast of the driver's ETA. Price quote was fair, YELP coupon was honored, and when driver was later than scheduled due to seasonal traffic, Carmie was quick to adjust the price of the job, regardless of the circumstances outside of her control. ASAP is who I will call the next time I'm in need of such services in Jacksonville Beach! I highly recommend them!