I genuinely do not understand how this salon has the reviews that it does.
After researching local salons and reading countless positive reviews, I booked an appointment at Be Pretty Nails for a Gel-X set and a pedicure. It ended up being one of the worst salon experiences I have ever had in my entire life.
The experience started off awkward the moment I walked in. The atmosphere was uncomfortable, the chairs were small and uncomfortable, and I did not feel welcomed as a customer.
My pedicure was disappointing from the start. The technician filed my toenails into uneven, lopsided squares. When I pointed it out and asked if they could be fixed, she had to call the owner over to correct them. The owner finished the service, and while the final result was acceptable, it was far from the quality I expected especially for the prices they charge.
The real problem was the Gel-X set.
This was my first time getting my nails done in over a year, and I asked for a very basic medium-length almond shape with a solid color. No design, no special requests, nothing complicated.
When the service was finished, I was shocked by the result. The shape was uneven, several nails were crooked, one pinky nail pointed noticeably upward, gel polish was flooding my cuticles, and my skin had been cut multiple times during the service. My cuticles were swollen, red, and bleeding when I left.
Even though I absolutely hated the way my nails looked, I paid the bill, tipped, and left. My total came to nearly $180. For that kind of money, I expected professional-quality work. Instead, I left with nails that looked rushed, poorly shaped, and unfinished.
I spent the rest of the day staring at my hands and regretting the appointment.
The next day, I returned and politely explained that I was unhappy with the result. Rather than standing behind her work, the owner's first response was to tell me she would only fix ONE nail and that I had to choose which nail bothered me the most.
After paying nearly $180, being told that only one nail could be corrected was honestly unbelievable and shocking.
Eventually after seeing how visibly upset I was, the owner agreed to remove and redo the set. I appreciated that she finally fixed them, and I left satisfied with the corrected nails.
Unfortunately, that was not the end of the story.
Today which is exactly two weeks later, it was time for a fill, I called to schedule another appointment. The moment the owner recognized my voice, she interrupted me and informed me that I was no longer welcome at the salon because I had "wasted her time and product."
Let that sink in.
I paid nearly $180, tipped on top of that, received a set that was crooked, uneven, and left my cuticles bleeding, and somehow I was the problem for asking that the work be corrected.
The quality of the initial service was disappointing enough, but the owner's extreme attitude and treatment of a paying customer was what ultimately convinced me never to return.
If you are looking for a salon that stands behind its work, handles customer concerns professionally, and treats clients with respect, I would strongly recommend looking elsewhere.
There are too many nail salons competing for business to spend your hard-earned money. Do not choose Be Pretty Nails, they are a spa that charges premium prices, delivers subpar work, and then bans customers for speaking up when something isn't right. read more