Service with a scowl! The blond manager is always rude and needs to change her attitude. I mean…read moreevery single time you have to have an interaction with her she is horrible!!!! When shopping I say hello, nothing in return. I say thank you, just looks away with zero acknowledgment and sour face. Not a you're welcome, or thank you for spending your hard earned money at our store! Time to spend our money elsewhere.

Extremely unprofessional and rude service -- by Tim and Jashan…read more I was just at this location and had an incredibly frustrating experience that absolutely needs to be addressed. I provided two valid forms of ID to the cashier: a government-issued driver's license with a photo, and my MSP card. I fully understand that two pieces of ID are required, with at least one containing a photo -- and that's exactly what I provided. My driver's license fulfilled the photo requirement, and the MSP card was offered as the second piece. Still, I was told that the MSP card was not acceptable. What made the situation worse -- and frankly, unacceptable -- was the rude and dismissive attitude from the cashier. Instead of calmly explaining the reasoning behind the policy, he repeatedly said, "Give me a debit or credit card", as if that was the only valid option. I was simply trying to understand how a credit card, which has no photo or government affiliation, was considered acceptable -- but a government-issued health card was not. That makes no logical sense, and I was not arguing, just asking a basic, reasonable question. Rather than answering or attempting to explain, he shut me down, talked over me, and refused service. I wasn't being aggressive or confrontational -- I was being respectful, and just trying to understand the logic. I've worked in retail sales myself, and I know how hard the job is and how important it is to treat a fellow worker with respect. I would never speak to someone the way I was spoken to today. Unfortunately, both Tim and Jashan showed zero professionalism, no customer service skills, and no interest in resolving the situation respectfully. I even pointed out that I've been a regular customer here for a long time and offered to pull up my info. I even made a light-hearted comment about how much money I've spent here (I have coming to this place for the last 3 years). That, too, was ignored. I was treated as if I had no standing or value as a customer, and frankly, it felt humiliating. And to be clear -- I am not some drug addict from Whalley. I am a paying, respectful customer, and I expect to be treated accordingly. Today, I was not. One final note to management: Tim should absolutely not be in a customer-facing role. He clearly lacks the communication skills and attitude required to deal with people respectfully. Perhaps he's better suited to stocking coolers in the back where he won't be pushing long-time customers away. I would genuinely appreciate the opportunity to speak directly with the owner about this. The service I received today was not just disappointing -- it was offensive and completely avoidable.

I love this place and I'm a little mad at myself that I've noticed it was there, near one of my…read morefavourite Starbucks. I went there today to find Taiwan Beer Mango. I tried it at the Hopscotch Festival, it was deliciousness personified and I desperately want to spread it through my family. Unfortunately, it also seems like something that is difficult to find (not a huge demand yet). It was here, in a 6-pack or a case. And they have a 4-pack of Somersby's Blackberry cider! It's like a little liquor heaven! But really, product blah blah blah. I'm going to recommend you go to this place because of the amazing service I received. The clerk actually said "hello" cheerfully when I walked in. I KNOW. Outside of Japanese restaurants, a cheerful "hello" seems to be dying out. Not only that but when I asked her about the Taiwan Beer (I wish I knew her name; she didn't have a tag on), she was pure helpfulness. When I decided on the case (I mentioned that I want to infect my family with its deliciousness, right?), she picked up the case for me and brought it to the counter. I've NEVER had a clerk do that for me. They're usually standing there, watching me fumble clumsily with it, juggling everything plus my purse. The transaction itself was quick and friendly and then she carried the case to my car. I had added a tip to the cup but at that point, I wish I had added much more. Liquor stores are a dime a dozen; good service is worth its weight in gold. Definitely recommend.

Found this place on Yelp and was a bit skeptical about it. I was just looking for some whiskey and…read moreVodka for our stay at a local hotel. Then I met one of workers who helped me out and gave me a wealth of knowledge about everything from whiskey to sake. I wish I would've grabbed his name, but unfortunately I didn't. Although it is a bit pricier than the states, there were some pretty good sales going on. Plus the store is super organized and offers everything from local Canadian Staples like Molson Canadian beer, craft beer from local breweries, whiskey's and sake's and everything in between. Only downside is a bit lacking on the mixers. Highly recommend coming here.

The selection at this store is quite incredible. You'll find local wines, Island spirits, craft…read morebeer, and a dizzying array of Scotch and other types of liquor. I found the staff to be quite knowledgeable about the products that they had available. If you're not sure, just look at the staff picks by name on the shelves, and ask that person for help. I was able to pickup a few great Scotches here that aren't typically available at BC Liquor stores.

Well a big 5 stars for this one because it's a liquor store. Lol…read more They have a great selection and just about everything you could ask for. Great location and laid out pretty good. Two entrances which is always helpful. Staff is always friendly and they have a points system as well.

Really large, organized, nice liquor store. The cashier was so friendly! Lots of selectionread more

What a Hell of a Wednesday ! 5 absolutely delicious bottles of Scotch Whiskey tonight . Great…read moreDrinks and Great company. Love the selection of whiskeys and the special tasting events that they hold. I ended up buying 2 bottles . Great selection that you cannot find in other liquor stores. specialty liquors. They carry my favorite stoli elit vodka as well!!!!

From the owner: We love Beer, Wine & Spirits - Our Brand Promises to you, the customer, are 1. Unmatched Level Of…read moreService, 2. Outstanding In-store Experience, 3. Unique Product Selection

Hello BCLIQUOR Team, I am contacting you to congratulate you for having amazing staff at the…read moreRichmond, BC. Brighouse store. It has been a few times when I am wandering through the store looking for a gift. Today, I was probably one minute in the store when Francis approached me to ask if I needed help. He had a paper in his hand and I knew he was in the middle of something. Regardless, he answer my question about a wine for my boss and made a recommendation. Disappointed, I mentioned that unfortunately the wine was sold out. He ask me if I could wait a couple of minutes while he was going to get three bottles of his recommendation that had jut arrived. I mean, this is the definition of goin above and beyond. In the mean time Angelo, another staff that happened to be restocking the BC wines was also helping me. I want to say this is the best liquor store with the most helpful, kind, and knowledgable staff. I then asked Jerry, at the cashier if it was possible to speak with the Supervisor. Jerry very kindly called the supervisor and took me to her. Candy, was the Supervisor in turn and she was so appreciative for the acknowledgement I expressed about the unparalleled service at this store. Thank you so much for all your kindness, help and consideration. It is always such an great experience to go to this store

Knowledgeable and helpful staff, favorite place to stop on our way to Campbell River!read more

This is our go to liquor store for a variety of reasons. The store is well stocked, clean, staff…read moreis knowledgeable, helpful and there's just a very good vibe / energy when you walk in. Special acknowledgment to Jodi and Irene, whom I feel we have known the longest. They are both super friendly, very willing to help you, they go the extra mile and appear to work very well together. Also want to shout out to Shawna who honestly is just so kind to everyone. Always a great experience when shopping at Metro Liquor, Tsawwassen Commons.

wonderful staff friendly atmosphere they even treat the guy that lives in the hardware store…read moreparking lot in his trailer the one that comes in and swears and curses around them they even treat him decently and he doesn't really deserve it.

Varied selections from around the world. Wines are typically priced between $10CAN to $20CAN which…read moreis great with exchange rates. They have a "beer cave" (walk-in refrigerator) that is very well stocked. The hard liquors seem to carry a Canadian tax that makes them a tad more expensive. So I suggest stick with the local wines & South African and explore a new experience!!!