Although Citibank's own website clearly explains how to sign over a check to a third party, the…read morestaff at this branch refused to follow that policy. I brought my mother--the original payee--to properly endorse the check in person, and we asked only to deposit the funds into my Citibank account, not to cash them. The teller and manager both declined without giving any clear explanation and showed little knowledge of Citibank's published procedures. The branch was crowded, yet rather than assisting or providing guidance, the staff dismissed us, creating unnecessary hardship and wasting our time. Citibank should train employees to follow their own documented policies and treat customers with respect

The credit card (first time use) $200 credit is only for 6 months. I am VERY disappointed in…read moreCitibank and would never recommend them. I will use it just this one time.

I want to recognize IDABEL BURGOS at JPMorgan Chase in Riverside for the exceptional experience she…read moreprovided my husband and me when opening our business account. Idabel was the Private Client Banker who originally helped us establish our business relationship with Chase, and from the moment we walked into her office, she set the tone. There was an immediate sense that we were in a safe, professional space -- one where our questions, goals, and concerns genuinely mattered. She is extremely knowledgeable in every aspect you would expect from a Private Client Banker -- business account structuring, entity setup considerations, compliance requirements, treasury services, cash flow positioning, and long-term banking strategy. But what truly separates her is not just her expertise -- it's how she makes you feel. My husband and I still talk about how she made us feel seen and heard throughout the entire process. She took the time to explain everything thoroughly and never made us feel rushed, even with detailed questions about building our business foundation. Even now, after our accounts are established, I feel completely comfortable reaching out to her. She is clearly a busy professional, yet she responds to emails by the end of the day and returns voicemails the same day. That level of attentiveness is rare. What stands out most is her ability to remember exactly who you are -- without needing to pull up your account first. That level of personal awareness and relationship-building is something you don't come across often. If you are serious about building a strong financial foundation and want a banker who combines expertise with genuine care, I highly recommend working directly with Idabel. She represents the very best of what private client banking should be.

Great branch located at the plaza. Great welcoming and informative service during all interactions…read more Clean and organized interior, feels very safe with door attendant. Lounge seats during those longer visits. Located right across from Trader Joe's in shared parking lot with Vons. That corner can get busy and congested at times but large lot with plenty of parking. After hours vestibule insert your card to enter.

I opened an account with School's First because I heard great things about their customer service…read moreand willingness to work with clients. Unfortunately, my experience has been disappointing. I recently applied for a personal loan during a difficult time and was denied without much guidance or support on alternative options. I chose this bank because I was referred by someone who said they truly help their customers, so I expected a different experience. I really hope the bank can revisit how they handle new clients who are trying to build a relationship. Right now, I feel a bit let down.

On Friday August 1st we were assisted by Angie with our banking questions and concerns for our loan…read moreand she took the time to explain in detail which would be our best options and because of her great customer service skills we were able to leave with a loan approved .

I was only here once at Bank of America in Riverside to help my Mom deposit a check. The line was…read moreso long and there was limited staff. I almost left, but I had to deposit the check same day and I didn't want to look for another branch as I was on a time crunch. Anyway, when I got up to the window after 30 mins of waiting, bank teller was very swift in completing my transaction. Thank you! I probably won't be back to this branch ever again unless I happen to be volunteering at Feeding America Riverside and my Mom needs me to help her with a future banking transaction on same day. What is the coincidence of that happening? You never know with my Mom... anything is possible LOL. So I may be back...

This branch has terrible customer service. I was on time for my appoint. I was told that they…read morewill assist me soon. I waited over 30 minutes and no one helped. The staff is very unprofessional and inconsiderate. I am in Urgent need for help because my account keeps getting unauthorized charges that requires me to file a claim to dispute the charges. I had to cancel three debit cards in one month for the same reason. I asked the bank rep twice to have the branch manager call me. The manager did not call me.

Upon walking in the door, I was greeted by a smiling gentleman who asked how I was doing and if I…read morehad question. I told him I was interested in ordering some checks for a debit card I'd recently received. He informed me that the some bankers were busy with other customers and some were on lunch but would be back shortly, and that two people were ahead of me. He said if I had time to wait, I would be seen as soon as possible. I waited for about ten minutes before I was called up. I was helped by another gentleman named Sergio. He informed me of all the possible checks I could purchase, how much they are, and the difference between a single check and the double (with the receipt attachment). While I looked over my options and mulled over which check design I wanted, Sergio was inpiting my information from my ID into the computer. By the time I decided on a design, Segio was done. He asked what information I wanted on the checks, and I was good to go. He told me how many days I should expect to wait to receive my checks in the mail, and I was out the door. Both Sergio and the gentleman who greeted me thanked me for coming in and waiting to be helped. I usually avoid going to the bank, but I enjoyed my short time there. The staff was extremely welcoming and professional.

I love my wells fargo branch. Im just really disappointed in the fraud department not refunding me…read morethe fraudulent money taking out of my account. I disputed them and it was turned down. Now ill have yo make a paper trail and do police reports on each fraud activity. And report wells fargo just incase someone open up a class action lawsuit. ​

I have been a member of Chase for over 20 years. Although I have always been happy with Chase,…read moretoday was the most pleasant experience yet. I asked to speak with someone to open up a business credit card. I was walked over to Christine and she was so helpful. She took her time to explain all of my options. She was friendly, knowledgeable, and never pressured me at all. Since I recently started my own business, I decided to open up several accounts to help my business. It was such a smooth process thanks to Christine and I will definitely be coming back soon if I have any other banking needs. Thank you again!

This bank SUCKS! The ATM's NEVER work! 5 ATM's on the outside & on a Friday morning none of them…read moreever dispense cash!? Ridiculous!

Hey Bank Manager, you've NEVER even called to see what the heck has happened. Again, I am going to…read morereiterate as it seems you "appreciate feedback." You owe a Fiduciary Duty to Customers that EACH ATM is working properly, not just sporadic checks. Those machines are Your Responsibility; to Immediately notify maintenance, headquarters, on-call service machines. Don't Ever forget NO Bank is too big to Fall, get it together and DO better-ASAP; Awww, look at that, A Smart Phone Immediately Corrected Itself. Also, Never heard back from "escalations." ***Negative 100% (Fail Not aka; first attempt in learning. Regards, P. Alvarez, AA (Paralegal studies) Fully Bilingual in Spanish AA Paralegal Studies

I opened an account with super nice lady and then I came back and was greeted by a very nice teller…read morethe only truly nice nonjudgemrntal one I had the flu and had been waiting for my new card going on 12 days .I made a comment this will be last withdrawal and the bank manager made a rather rude assumption she said yeah draining your money I'm very sensitive and I didnt think that was needed.i my dad just passed away I had to get another car and place. So until your sick with flu and alot on your plate I think it's better to not judge others until you walk in their shoes .Thank-you

Why is NO ONE at this branch happy, courteous or able to be welcoming? They all seem like they hate…read moretheir job. Same with other branches I've been to. Attitude comes from the Top, down. Says much about management.

I love banking at this location on 14th street.Its convenient to me nice professional, competent…read morepeople.Lisa is a very important reason. i love banking here. The staff are all great.In my opinion this is the best branch.

I typically only use the ATM machines to withdraw cash, but needed to go to the desk for some…read moreassistance with a cashier's check. They were very professional and there was someone who greeted me right when I entered. The clerk helped me with my cashier's check and confirmed everything as we were going as well as at the very end. Really friendly and efficient service!

Went to apply for a business credit card application. Been building my relationship for over a…read moreyear. Got denied initially for frivolous reasons. Directing me to the reconsideration line and they asked me a few questions and it's been over three weeks and I haven't heard anything back about my application being approved. I've been calling And everybody just keeps saying my application is under review and not being very helpful or give you me any answers as to what's going on. There's no transparency here and I feel left out and in the dark. What makes matters even worse I am a disabled quadriplegic person, and it takes a lot for me to get up out the house to get in my wheelchair and to get on the bus to go out to public places. This was very, very upsetting because I expected more from Chase. Definitely do not feel valued as a client. I feel sad and depressed. That's what being a client of Chase has gotten me, depression and sadness. Definitely not the results I was looking for, but hey, I guess life goes on.

Wish this location had a drive up ATM. It's not a big deal, but it makes it more convenient, when I…read morego to the bank.

This used to be a good location but once they took away the business clients line does not make it…read moreworth it to come here anymore. They should have been apart of the closures with other Bank of America locations in Riverside